ACustomerWhoHopesForChange's Comments RSS Syndication from SeekingAlpha.com http://seekingalpha.comuser/242000/comments http://seekingalpha.com/article/90190-sears-bankruptcy-i-think-not?source=feed#comment-228100 228100
I arrived to find out my TV was there, not repaired or looked at, but simply lying there without the 2nd box containing the stand and remote (essential if you want to use the TV). After taking the TV home, I came to yet another horrifying conclusion that nearly rocked my world, no popcorn was added to the box even though I informed the employee he needed to add in extra packaging material and the box was shipped with 2 pieces of styrofoam on one side allowing the tv 3 inches of space to bounce around. I have not confirmed what I believe to be damage as I am scared to take the TV into repair anywhere else as I am 25% sure the TV may never operate again.

Day after day I have reported to sears in hope of the issue would be resolved, yet today I was just informed the manager did not have a price for the items after which I informed him the company does not refurbish stands for my tv. I can only post here in hopes of a board member reading this and maybe he will tell the store to stop treating me as though I am not a customer of theirs despite bringing in TVs, Appliances, Cameras, and other equipment (I guess I just can no longer trust this company & need to take my business and the business of my friends to another company). This issue began at the Ventura, California store on July 10th, the day I went to pickup the TV. I'm beginning to believe sears does not care for customers, as day after day as I continue to wait for a response 5 weeks after the initial incident...

5 weeks and a day later I'm still being told to wait for a response from the "people upstairs," I'm beginning to worry as I feel this company's morale has sunk to an all time low (employees within the store no longer have smiles on their faces as they once did 6 months ago). My family cannot watch the olympics, cannot use our entertainment systems, cannot watch DVDs recently bought in hope the situation would have been resolved. My morale at work is beginning to fall, all because I have nothing to look forward to when I come home everyday.]]> Mon, 11 Aug 2008 16:11:18 -0400
I arrived to find out my TV was there, not repaired or looked at, but simply lying there without the 2nd box containing the stand and remote (essential if you want to use the TV). After taking the TV home, I came to yet another horrifying conclusion that nearly rocked my world, no popcorn was added to the box even though I informed the employee he needed to add in extra packaging material and the box was shipped with 2 pieces of styrofoam on one side allowing the tv 3 inches of space to bounce around. I have not confirmed what I believe to be damage as I am scared to take the TV into repair anywhere else as I am 25% sure the TV may never operate again.

Day after day I have reported to sears in hope of the issue would be resolved, yet today I was just informed the manager did not have a price for the items after which I informed him the company does not refurbish stands for my tv. I can only post here in hopes of a board member reading this and maybe he will tell the store to stop treating me as though I am not a customer of theirs despite bringing in TVs, Appliances, Cameras, and other equipment (I guess I just can no longer trust this company & need to take my business and the business of my friends to another company). This issue began at the Ventura, California store on July 10th, the day I went to pickup the TV. I'm beginning to believe sears does not care for customers, as day after day as I continue to wait for a response 5 weeks after the initial incident...

5 weeks and a day later I'm still being told to wait for a response from the "people upstairs," I'm beginning to worry as I feel this company's morale has sunk to an all time low (employees within the store no longer have smiles on their faces as they once did 6 months ago). My family cannot watch the olympics, cannot use our entertainment systems, cannot watch DVDs recently bought in hope the situation would have been resolved. My morale at work is beginning to fall, all because I have nothing to look forward to when I come home everyday.]]>