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Aetna's Supposed Healthcare IT Prowess: The Bar is Set Awfully Low [View article]
Nonetheless, I appreciate articles like this one that talk about the most important business concept that is almost always overlooked by stock investors - quality.
I also share the Chemist's observation about how inefficient the US healthcare system is. Well, actually it's not an observation. The fact is we spend twice as much money on healthcare than other developed nations and get similar if not worse results. A friend of mine went in for a follow-up appointment and the doctor walked in, told him he was being referred to a specialist, and billed his insurance $300 for the 2 minute visit because he couldn't just do the referral without a visit! It also takes weeks to get into a doctor's office. Then there's all the middlemen at every layer from employer to insurer to contractors to the doctor.