User 243269

Priceline Guarantees Sunshine, Gets Conversion

Buying from Priceline's web site is not the problem...getting what you paid for is.

When my wife and I arrived at the Priceline-booked hotel in Cancun, Mexico, the hotel had no record of our reservation and said they were unable to contact Priceline on our behalf.

In order to secure a room, we were forced to give the hotel a credit card.

Since Priceline does not offer a toll-free phone number from Mexico, nor a collect call option for customers, we were forced to purchase telephone cards that would allow us to utilize the Mexican phone system and contact Priceline. These phone cards cost 900 pesos--about $90-$95 in US currency.

After several phone calls to Priceline's automated phone system and after being placed on hold for long periods, Priceline finally contacted the hotel and fixed the reservation. The issue was not corrected for more than 24 HOURS.

For one entire day of our trip, my wife and I had no idea if we would end up having to pay twice for our PREPAID Priceline trip.

We paid for a WEEK in Cancun. We did not receive a week in Cancun, as the first day of our trip was stressful and we were unable to get ANY assistance from Priceline.

I've asked for a reasonable refund of 1/4 of my contract price, plus $90 for the Mexican phone cards. So far, Priceline has not responded nor refunded anything.

Needless to say, I will not use them again.