ddh

A Look Back at Circuit City Stock Performance

The assumption is that the sales people terminated were 3400 of the "most successful" sales people- this is evidently determined by highest paid- even though BBY had already implemented this strategy years before and has been successful with the low wage help. Could it possibly be that the margins on warranties evaporated and that pressure tactics (for commissions) were destroying customer goodwill? I think you and others are failing to denote this has become a commodity business and technology is changing so fast that products life cycles are rapidly declining. This harping about customer service and knowledge is greatly exagerated and is not confined to CC-I see it at BBY, i don't need the initial greeting to help my self esteem . As to the CEO, I agree he had lost his moorings, but unlike you I don't lose patience .