skeptical conservative

EBay's Aim at Amazon: Off Target

As a long term seller and having built a family business around Ebay selling of over 1 million a year, I have to say it is symptomatic of the short term, instant gratification of Corporate America and Ebay is a reflection of it. Today our DRS's dropped below and we lost our Platinum Powerseller rating. Of course it was entirely over shipping (we generally ship within 48 hrs, have a great overall rating) Shipping Rating is entirely subjective to the buyers whims and or ignorance. Ex: Auction ends Monday, they pay following Friday night, Monday we get an email" why hasn't my item shipped yet??? I will leave negative if i don't hear back".
Of course we drop everything to get it out, Get a negative anyway because they didn't read the auction (Ebay should have a minimum intelligence quiz for buyers before they can Bid) So the moron (oops i mean customer) leaves a negative due to the fact that he won 15 days ago and should have had it already, even though 10 of the days delay were of his own doing. So of course, our DSR goes down, we lose our ratings, our discounts and our love of Ebay. Given any other alternative, we would jump there in a heartbeat.
Now they want to force you into lower shipping costs even though they are going up 10 percent a year... and the costs will be somewhat determined by what customers would want to pay???? C'mon bring back the original people or start a new Ebay that mirrors the old one.