User 256646

Why Dell Wants To Sell Its Factories

XPS1730. On the face of it a great concept. In real life a rag bag of problems. After only three days a new power supply needed. Shortly ater another one. Three months later another one and a new motherboard. After a few weeks an internal charger failure leading to a loss of data, then a reformat of the disc advised by Dell staff with all the attendant stress and reloading. Another new power supply and then another go at a new mother board. All this with 24hr next day warantees, only as good as the attending engineer. Finally insisting on a new replacement machine, refused. So a return to the factory for a total refit, mboard, both discs, processor and keyboard. This took two weeks. In total I lost around five weeks of vital machine time at very considerable cost in money and time. I sent emails requesting compensation in cash or kind, refused. Do you want to be in bed with this lot??? HELP!!! How can I get compensated !!!
Comment by Sandy - September 5, 2008 at 10:42 am
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