Duked

Conn's: Well-Run Regional Player

Conn's thinks their marketing stratagies are good and bringing business in the doors. Their advertisements, phone systems and internet sites say "if they are out of the product advertised they will sell you the next better product line at the same discounted price as the advertised product". Most items advertised are in limited amounts and you will never get the next best product line. They'd rather lose the customer then stand by their claim in advertising. They continually telemarket their exsisting financed customer base, over and over again, till the customers no longer want to deal Conn's. They do not have customer consideration in any way. All they do is refer you to corporate or service departments, where you wait for ever for someone, and then they never help you or even call you back with a resolution. They're sales staff are not trained on products, just how to sales and close the deal. The technical support team for computers, televisions and electronics takes weeks to months to get repaired. Even through the customer buys the service maintenance agreements and are told certified technician work on the products and then that it takes forever, to find out a month later they sent it to the manufacture for repairs. Service department just keep telling me they would check and not get back to me, then to find my product was longer in Conn's possession. THEY have horrible sales, services, management. Best to buy somewhere else, you'll have better chances.