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Eddie Lampert's Waterfall

I agree with Isteal in that Sears is still a great place to shop and as a current manager in the stores, I like where I work and the company I work for. I have been with the company for five years and Sears has allowed me the ability to move around to different areas of the company and try different things, paying me well in the process. The majority of negativity that is posted online from the service to the stores comes from people that are disgruntled because they didn't get their refrigerator exhanged after four years, or didn't answer the phone when the technician called and they missed their service appointments. Sears, like any company, has a group of dedicated employees that try hard and get beat up by the general public on a daily basis for it. As far as I am concerned, unless anyone on here actually knows what they are talking about I think they should keep their comments to themselves. Oh yea, and "Thanks for shopping at Sears!"