menhab

My Best Buy Concern

It's no different if you go to McDonalds, Do you want to Upsize? would you like fries with that? Would you like to try our 2 for a dollar pastry? Heck even the post offices are asking you if you need envelopes or extra stamps. As for HDMI cables, I agree it can be purchased on line cheaper, so can a lot of things. It is your job no matter where you work to offer the necessary accessories or add ons that you recommend. because heck if you don't and they do need it they will buy it at the nearest location and would not make a trip back to where they made their main purchase. Again thats the nature of the business...RETAIL SALES...how many of you have purchased a car? Seen it advertised $20,000...you go in you look at it and all of a sudden you are spending $5000+ more, Why? Lets see you wanted that xm radio, remote start, the fancy wheels, the moon roof, the GPS, etc. GET THE PICTURE? Yet no one complains...that car salesperson for sure will be offering you extras....No one is in the business to loose money. DO YOU WORK FOR FREE?
When you purchase a HT system and you spend time and money you want to have the best HT experience and the necessary accessories to fullfill that experience. What is the famous cop out from a customer? No one told me so. Again it is your job to cover the bases and offer the neccesary add ons. It is the customers ultimate decision to buy or not to buy and at the end of the sale at least you know you did your job.
And yes I too work at BESTBUY 23+ years and counting.