JimT

Who Comes First, The Customer or the Business Itself?

Tyler misses an important point. Sirius XM created a lot of _unnecessary_ ill will in its customer base. I did not cancel my 3 subscriptions, but I am extremely angry, personally, at Mel because I was treated so poorly. I understand the need for efficiency, I like some of the new changes, dislike many of them, but I am angry because I was not treated like a customer. There was no advance notice, there was no effort whatsoever to ask me about my preferences. It would not have cost much to treat us properly. Without paying customers, there is no revenue, and there was no reason to make so many of us so angry. If you treat your customers like garbage, sooner or later you will have no business at all.