JimT

Who Comes First, The Customer or the Business Itself?

Tyler is right about the need to seek efficiency, but he misses an important point: Sirius XM has created a lot of _unnecessary_ ill will in its customer base. I did not cancel my 3 subscriptions, but I am extremely angry, personally, at Mel because I was treated very poorly. There was no advance notice beyond a vague happy talk email. I like a few of the changes, dislike many of them, but there was no effort whatsoever to seek my opinions and preferences. I understand that cost savings are needed, but if you treat your customers like garbage, sooner or later you will not have a business. Without a paying customer, there is no revenue at all, and there was no need to make so many customers so angry.