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Macy's Cuts Dividend: Other Retailers Down on the News

Macy's has caused part of its own problems. The upper management seems to live in its own world of what it wants, and if they just cut this or consolidate that then the whole operation will work. The business of maintaining customer goodwill by providing a quality product the public is eager to buy seems to have gone from the picture. What is needed is upper management with a focus in the right place--service to the customer.

Macy's Should Monetize Its Former Brands

Macy's did itself a good deal of harm by eliminating traditional department store names that the customers never wanted to get rid of in the first place. However, simply returning some brand-name items won't be enough to placate disgust that has grown as those customers have watched Macy's reduce classic generational favorites to no more than trendy junk wastelands. A drastic shakeup in upper management, or sale of the stores to an entity that has the same sympathies as the customer, is about the only thing that could bale out Macy's goodwill problems at this point.