Jan Baker

Dell Gets Ready for a Comeback - Barron's

I had such a tussle with Dell Mexico that it had to be the worst customer relations ever. I bought a machine on their Dell Mexico website, and got a receipt, but when I checked my credit card sales, they'd charged me thirty bucks more (three hundred pesos, sorry). When I called, they said, Well, we changed the price. Of course I protested, said 'you can't do that, I have a receipt for the original amount, you can't abuse someone's credit card numbers like that, I only authorized my card to be debited for your on-line price,' etc. And after that they didn't answer my e-mails, and everyone had voicemail, no one ever answered their phone, and no one returned my calls. It took me six months, and I had to appeal to a friend of a friend (discovered accidentally!) in US Dell's upper ranks to make a special phone call. I finally got a refund for the thirty bucks.It was horrifying. If it's okay to charge thirty bucks more, why not three hundred bucks more?

But it took everything to get it. I've heard similar horror stories from here in the states. Management like that just can't make it. I'll never buy another Dell. But it was such a great marketing concept!

Dell Gets Ready for a Comeback - Barron's

Did you know that you can install Windows XP or whatever on a Vista machine? You just have to own the version of Windows that you want.

I believe my son's new Acer laptop might have lost something somewhere, as it was "designed for Vista," as someone said when he was in the process of making the switch, but he hasn't discovered it yet.


On Mar 01 12:36 AM User 366634 wrote:

> I would like to buy a laptop from Dell but will not because of Vista.
> I wonder how much this is effecting Dell and others?