danix803

DirectTV Jumps on 18% Revenue Growth

To whom it may concern,
DirectTV, it partners, and congress people….
I’ve recorded an absolutely horrendous disservice below.
I’d like to ask how you would feel if you over paid me for a service… once the service was complete or you chose another service, I took two or more months to return the balance of your money to you. Then, how would you feel if you called me 4 times and continued to stall you… I believe that you would sue me.
$332.01 is not much money to you… as I make $24000.00 per year it represents 0.01383375 of my income… with your revenue of $319 million for 2007, that would equate to me holding onto $4,412,966.25 of your money and refusing to give it back… I notice that you had an 18% increase in revenue this year to $4.33 billion dollars… illegally holding onto my money has enabled you to increase your profits… Merry CHRISTmas to you…
(13Nov08) Ended service and requested refund.
(11Dec08) 1st Stall, told to wait 8 – 10 business days.
(22Dec08), 2nd Stall, upgraded to critical, told to wait 8 – 10 business days. I was told that the next time I called it would be upgraded to urgent.
Check on DirectTV $332.01 refund check.
(2Jan08) Called and spoke with Paul. He told me that it would take 6 – 8 wks to process. I told him that I had already been waiting that long. He said there was an escalation, that should take 8-10 business days. He said that a special escalation has already made. I asked him to let me speak to his boss. He said that they were all busy on other calls and not available to speak with me. I told him that I have a blue tooth and would be happy to hold. He said that that may take a very long time. I told him that that was okay, I could hold for a very long time. He told me that it would probably be very, very long. I asked him if he could leave a message for his boss to call me when they get the chance today. He asked me to hold for a moment and told me that he had left a message and one of his bosses would call me back and if they didn’t I could call them back and ask for a boss.
How ‘bout you give me $1,000.00 & my refund for inconveniencing me so much (it took me hours to find all these email addresses)??? That way, when I retell this horrendous story to my family, friends, and millions of online buddies at dozens of tech support websites it will have a great, caring, financially responsible ending… My intent is to be helpful to you and your future customers and partners…