steve graves

Blockbuster, Inc. F1Q09 Earnings Call Transcript

Yeah I suppose it's each his own to a certain extent. But the last time I was actually in a Blockbuster it was virtually empty - just can't see how their retail outlets can survive in this market, given their debt, etc. Time will tell (and sooner rather than later I suspect).


On Jul 07 04:31 PM Tomcat101 wrote:

> I've tried both. What I liked about the BBI online service was that
> I could drop my movies off at the local store and trade them in instantly
> on a new movie while I waited for more to arrive in the mail. That
> was something Netflix couldn't do.
>
> I've also tried using Redbox. The $1 rental is nice and you only
> pay it when you want a movie rather than a monthly fee. However,
> for me, using Redbox means I have to go into Wal-Mart, which is sort
> of like walking into Hell.
>
> I don't watch a whole lot of movies, but of the 3 services above,
> BBI was my favorite. The Netflix selection was definitely better
> though if you're looking for a hard to find movie or a new release.
>
>
> All the corporate BBI people don't want to lose their jobs, so I'm
> sure they are working hard to try to find a way to survive. I'm
> still betting that they survive, although I don't have enough faith
> to actually buy BBI.

Blockbuster, Inc. F1Q09 Earnings Call Transcript

You say that the Blockbuster version of the Netflix business model was superior - I tried it and I'm here to tell you that is completely incorrect. Turn in a movie to your local Blockbuster and you'd be lucky to get the next movie on your queue within a week and a half; Netflix takes a three days max. Call Blockbuster customer service and you'd get transferred from one idiot to the next; call Netflix and they'll resolve whatever problem you're experiencing in warp speed - easily the best customer service I've ever encountered on any consumer company I've dealt with. Blockbuster is doomed because they're a crappy company that does not put the customer first. In other words, they're doomed because they should be doomed. Good riddance!


On Jul 05 05:58 PM BPYHO wrote:

> The thing with BBI is they need to get their sh!t together. Their
> versious of Netflix was actually better (for those who watched TONS
> of movies). Members could bring their rentals that were mailed to
> them and exchange them for in-store movies while waiting for the
> next set of movies to get mailed. BBI just didnt advertise this enough,
> and quite frankly went a lil overboard with their rental fees. I
> mean 5.79 for a rental? One could BUY the DVD for twice that. They
> should aggressively advertise their online service, make sure the
> mailings are just as quick as netflix, and try to win back a portion
> of the market share they squandered the past few years.

Blockbuster, Inc. F1Q09 Earnings Call Transcript

Tomcat,

Blockbuster tried the Netflix model already and delivered absolutely horrible service with lousy customer service. I tried them and switched to Netflix within a month - a great company with excellent customer service - and never looked back. Me and about a million others. Blockbuster was .65 today when I checked and it is a one hundred percent certainty that they are headed for liquidation. They're a lousy company based upon a crappy business model - get out while you still can!!!


On May 17 09:53 PM Tomcat101 wrote:

> People who buy this stock for 80 cents now will look like geniuses
> later. Blockbuster will not go out of business, but will adapt and
> survive, probably by closing unprofitable stores, maybe even all
> of them, and copying the NetFlix model.
>