lfarbes

Vonage Churning Subscribers, Stomachs

I have a similar experience to Kenboy. My cell phone is the backup to my VOIP, as well as my mobile phone.
Monthly telephone bill predictability was one of the principle reasons I became a Vonage VOIP subscriber, and I am totally immune to bundling attempts of my local cable provider due to the high level of dependable, high-quality, and cost effectiveness of my Vonage VOIP services.
Yes, Skype is very interesting, and nice option to have, But I don't absolutely have to have it.

Leon C. Farbes III
Burke, VA



On May 08 09:39 AM kenboy wrote:

> I agree there's a trend to move to all cell phone, and I agree Skype
> presents a challenge. I also think many people will use their cable
> VOIP offering because it's bundled in a lower-cost package -- BUT
> I don't understand why anyone would call that "higher reliability."
> It isn't. It's the same thing. I've had Vonage for around three years
> now, and have used it with three different ISPs: a DSL provider,
> a cable company, and now Verizon FIOS. I have NEVER had a Vonage
> outage, other than when the underlying broadband connection was out.
>
>
> Further, I think it's strange to focus on 6,000 subscribers leaving
> when the company has 2.5 million subscribers. 0.24%? Really?
>
> Bottom line: Vonage faces, I think, a challenge from bundled TV/internet/VOIP
> providers; however, the bundle pricing generally expires after the
> first or second year, which gives Vonage an opportunity to swoop
> in and get those customers -- who have ALREADY overcome the psychological
> resistance to VOIP. The new ad campaign (which points out how much
> less expensive they are, by the way) will help.