User 394256

Time to Say Goodbye to Fairpoint Communications?

I just tried to reactivate my seasonal ( six months a year) account in Boothbay Harbor, Maine. What miserable service! I had to wait for 28 minutes on hold, then got some smart-aleck in what is generously called "Customer Service"...Donny, my rep, had a chip on his shoulder, and told me I was being sarcastic, when I had the brass to complain about the long hold time, then hung up on me. These people have no business operating a public utility. I'll chat with the puco when I get to Maine, but there's monkey business afoot here. These folks can't handle this job, and I am curious as to how they obtained the contract. There's more here than meets the eye....I suspect that there's a monetary explanation, don't you?