Mr.BigGreen

In Recession CVS Seems Better Positioned Than Walgreen

I agree with this statment, i am so sick and tired of hearing people complain. I work in retail, and this is one place if you want to learn how to hate people, work in retail. These people who always complain about everything in the store, are the ones ruining everything for every oneelse. I think they just look at like since they are miserable, everyone should be miserable. And these are always the people who have never worked in retail, or finding some way to rip some one off. So stop crying and bitching about services from a business, and try running one urself.


On Feb 19 11:17 AM User 360124 wrote:

> Could it be that the times are changing so much that the customers
> have lost sight of what it takes to run a retail store in a very
> much struggling economy?
> It is very difficult to help customers that think they can run a
> business from their own home or from a computer, very much like an
> "armchair quarterback", you think you can do a better job yourself,
> but you really don't know anything about the business or game unless
> you grew up with it. Thinking they can make a difference in the stores
> if they just complain. Which in some cases will make the business
> worse and lower morale if they are just petty complaints i.e. "the
> cashier was missing a button on their shirt", "the cashier didn't
> give me a bag for my milk" or "I had a photo person helping me in
> the cosmetics dept". GROW UP PEOPLE! At least you got help in the
> dept. If trying to maintain a business by cross training employees
> to help lower payroll costs or keep morale at a positive level is
> a bad thing in some people's eyes, then maybe those people should
> open their own eyes to see the big picture. Maybe you came into the
> store when they were training a new pharmacy tech so that they can
> learn and understand the cash register before heading back to the
> pharmacy. And could it possibly be that the photo person could have
> been giving the cosmetician a lunch break and the manager was covering
> photo? But that is probably beyond your comprehension.
> Walgreen's may come across as a greedy company, but they do care
> about the people that work for them and about the loyal customers
> that shop their stores. It's the coupon savings angels, inventory
> hording customers, that in some cases give Walgreen stores a bad
> rap, because rightly so, the store does not want to deal with this
> type of customer that constantly takes most of the inventory and
> leaves nothing for the next customer in line. These are the "cutthroat
> customers" that don't care about anyone but themselves. This is one
> reason why cashiers and managers are sometimes on the defense. People
> don't understand that on average Walgreen's and CVS stores see over
> 1000 customers per day. The front cashier that is making a very low
> wage has to endure the constant verbal beating from customers that
> come into the stores with a bad attitude and feel that they have
> to sometimes take it out on the clerks or managers. Although some
> instances is the stores fault and are HUMAN mistakes, we are not
> robots...yet. No customer knows how many verbal beatings that cashier
> has taken before they just explode or just shut down mentally. Customers
> need to think twice before they go into any retail store with an
> attitude if they expect to get good service. So get over it and quit
> being so narrow minded about how you think that Walgreen's is worse
> than CVS. Learn the "ins and outs" of what it takes to run a business
> before you go and spout off negative remarks on a subject that you
> clearly do not have any idea about!