megans dad

HSBC: 'Best Global Bank for 2009'

the above comment made me smile because that was exactly the thought I was entertaining.
Living in the UK I opened an account with HSBC in Risca and Cwmbran, they took over my direct debits and forgot to pay my mortgage for 3months, send me a document with another persons name, telephone number and account numbers, their follow up is beyond poor and they are so large now the one hand does not know what the other is doing. I opened the accounts as I was going to move for work reasons to the US, I was told no charge for opening an account there, and then when I moved my accounts to them I was told, "no we made a mistake we will charge you." My advice to anyone looking for a bank who will look after you, go to someone smaller, someone who has a personal face and not use call centers in goodness knows where, where you get cut off if they cant solve your issue or if you ask to speak to someone in the UK. As for these awards, hummmm, joke comes to mind.