Adamski

Review of Spain's Fixed Line and Broadband Market

"logos appearing in our site refer to Telefonica Movistar (mobile arm) "
Home page, where it says "Telefonica España", the logo is that of Telefonica Espana, not Movistar, and on your clients page, you list Telefonica and Movistar separately, so it is obviously going to confuse.

"You may read that, according to this official site, Telefonica was the fixed line operator in Spain with the less number of incidences"
No doubt those were Telefonicas figures.
If customer support just puts the phone down on a client, or refuses to pass the incident to a supervisor, how is that recorded?

Most people in Spain know, it isn't worth complaining to Telefonica, when they amend their contracts or ignore their obligation to provide lines. If they choose not to provide a service, there is NOTHING that can be done.

I now know of two businesses - there must be many more - who would like to set up business in Spain, and cite Telefonica as the main reason for going elsewhere.

Incidentally, my email address, at Terra.es (now, who would that be?) is often un available because the server is offline.

I can't grasp why such an important service is not given to someone else. Give Spain a chance.

Review of Spain's Fixed Line and Broadband Market

"Telefónica’s dominant position has a lot to do with customer satisfaction." - has this anything to do with the writers client list (see his website)?

Telefonica make their profits in Spain by ignoring customers, their complaints, and their requirements.

They change the contract that is made with them at will, removing the free calls and other benefits whenever they choose, and resulting in a 2 hour phone call and an argument to get the contract set back to what it was the month before.

And if you choose to use one of the suppliers who provide services closer to the European norm, you could be without internet for weeks whilst Telefonica lose the paperwork asking for a change of ISP.

I stay with Telefonica, who charge 3 times the price that my friends in the UK pay, because I can't afford the down time, and I have often dealt with them for clients using other ISPs, when it's just a game of pingpong dealing with complaints.

If they make so much money in other countries, cant they just get out of Spain? They are holding the country back.