snarfuffle

RIM's Single Point of Failure

I think we can be more zen about this situation. I agree, small outages should not be compared to terribly inefficient points of contact for support 24 hours a day from other service providers. I have had a RIM BlackBerry device attached to the side of my tumor for the past 8 years. The few and far between service outages have been excellent points of reality to how valuable the service is when it is up and also a good resting point to remind us that there are things that can wait and work life balance is healthy. I feel my tumor shrink during those outages and my kids see the whites of my eyes. Chill out and accept that RIM handles their support and technology with decent effeciency and still dominate the corporate business wireless solutions.