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Charles Erick Twitter: @ewmpsi Complex trading strategies, instruments and platforms don’t guarantee great returns, keep it simple; if it doesn’t make dollars it doesn’t make sense! Gulf Coast
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  • Best Buy Microsoft Stores Q&A

    Posted 7/30/2013

    Below are the answers to your second round of Windows Store only at Best Buy questions.

    If attribution is necessary, please attributable all responses to a Microsoft spokesperson.

    As always, please let me know if I can be of any assistance to you.

    1) Q. Are the Microsoft Stores planned to be permanently in BBs, or will they be discontinued e.g. after the Holiday season 2013?

    a. Windows and Best Buy have entered into a multi-year partnership regarding the Windows Store only at Best Buy, so there are no plans to discontinue them after the holiday season 2013. Windows and Best Buy are committed to the success of the stores and their strategic partnership.

    2) Q. Will all Microsoft Store staff be explicitly trained in WP technology?

    a. To ensure the best possible customer experience, both companies are investing significantly in highly trained Best Buy blue shirts to staff the Windows Stores. In addition to the existing dedicated Microsoft specialists working today within Best Buy locations, the partnership will add more than 1,200 additional Best Buy blue shirts to create a superior customer experience at scale.

    3) Q. Does Nokia collaborate w/ Microsoft in any way in setting up, and running, and e.g. training staff for Microsoft Stores?

    a. We work closely with all partners, including Nokia, our PC OEM partners and others, to ensure that highly trained Best Buy blue shirts and Microsoft specialists offer knowledgeable and friendly customer service for all products.

    4) Q. Most of the Windows Phone market share belongs to Nokia; will the mobile area of the stores reflect that dominance?

    a. The Windows Store only at Best Buy will feature a broad suite of Microsoft and partner consumer products - including Windows Phones from Nokia. The mobile department at Best Buy will feature the latest and greatest Windows Phones available in market from many of our mobile partners, not just Nokia.

    5) Q. Surface tablets seem to have been a drag on recent earnings, is there a plan to make Surface more visible and cost friendly?

    a. Surface and other Microsoft tablets will have an increased presence within Best Buy's tablet department, in addition to displaying tablets and Surfaces RTs and Surface Pros in a dedicated area within the Windows Store itself.

    *********************************

    Ok, so here's the deal!

    I was able to make contact with "a Microsoft spokesperson" who works with "the Windows Retail effort". I submitted five simple questions regarding "the Windows Stores only at Best Buy" and I received a response with answers to the questions.

    The spokesperson wished to be referred to in publication only as "a Microsoft spokesperson" therefore I will not be revealing the name of the source. I've been invited to direct all of my future questions to this very helpful spokesperson so let's be nice! If anyone has any additional questions about "the Windows Stores only at Best Buy" please put them in your comments below and I'll put together a new query and see if we can get some answers.

    Charles- (ewmpsi)

    My name is (a Microsoft spokesperson)…

    I work on the Windows Retail effort.

    I was informed that you had specific questions re: the Windows Stores only at Best Buy.

    Thank you for interest in the Windows Stores!

    I have answered your questions below. Please feel free to attribute the responses to "a Microsoft spokesperson."

    In addition, if you have any follow up questions or want more insight on the Windows Stores - please don't hesitate to ask me.

    Respectfully,

    (a Microsoft spokesperson)

    1) How soon will the Best Buy stores for Microsoft be initiated and what areas of the country will get them first?

    The first test store opened on June 13, with the official wave of stores kicking off in late June and the full rollout done by early September across 600 stores in the U.S. and Canada. Specific locations will be announced via marketing/advertising in the local markets prior to opening. We should also note that we're starting with 600 stores this year in the United States and Canada, selecting the best-selling locations for our first wave. We'll continue to innovate and grow with Best Buy going forward.

    2) Will Windows Phone be a big part of the Microsoft stores in Best Buy?

    The Windows Store will feature all of our Windows PCs from our manufacturing vendors including: Acer, Asus, Dell, HP, Lenovo, Samsung, Sony and Toshiba, and many more - encompassing a full range of SKUs across value and premium price categories. The shop will also feature a full line of accessories and related products (like Xbox, Office software, Windows Phones, headphones, etc.).

    3) Will XB1 be displayed and demoed in the Best Buy Microsoft stores?

    Xbox/Kinect will be prevalent in the ecosystem display area of the Windows Store, in addition to Xboxes/Kinects currently in the gaming section of Best Buy stores. The ecosystem section of the Windows Store sits near the back wall and will enable us to showcase how both Microsoft and partners' technologies work seamlessly together by highlighting consumer scenarios such as touch on Windows 8 PCs, connected experiences on your PC, as well as SmartGlass, SkyDrive, Xbox Music and more.

    4) Will you guys use your 4K displays in the Best Buy Microsoft stores?

    Not at this time, but we will be reviewing whether to include the displays at some point in the future, and we're always looking at interesting displays and ways to give our customers an immersive, interactive experience in the store.

    5) Will any of the Best Buy Microsoft stores open before the holiday season in the U.S.?

    Yes, the full rollout will be done by early September across 600 stores in the U.S. and Canada. Getting the Windows Stores only at Best Buy open is taking place during Back to School season, one of the most popular time of year for new computing products and computer purchases.

    Disclosure: I am long NOK, MSFT.

    Jul 14 4:19 PM | Link | 28 Comments
  • The Nokia Lumia 920 Experience “From A Happy Customer”!

    Sept. 8th 2014

    I've been running the (Cyan) update for several days now on my Lumia 920 on AT&T.

    The update makes my user experience feel like I'm on a new device; this is the best update I've gotten so far for my Lumia.

    Cortana is not a gimmick; the ability of the software to learn your habits and add useful info and shortcuts to the experience is awesome.

    Although it would probably never happen, Cortana could easily enjoy life as an OS of its own for hands-free navigation in autos, home automation, and other areas. Voice recognition is the best I've ever experienced and the ability to speak normally and not rely on commands makes it more practical.

    The forthcoming (Denim) update promises to add passive-listening so you won't have to manually activate Cortana. If they can pull that off without a hitch, it will make it a fairly compelling reason to give it a try for those not already tethered to Android or the iPhone.

    Outside of the Cortana addition, the rest of the update is great but let's be honest, these are all things that should have been in the OS at least a year ago.

    However, the OS is now on par with Android and iOS and in some regards is better than either.

    I won't bore anyone with specific details because it would only be relevant to the two other people in the U.S. besides me running the OS ;-)

    Nonetheless, if you haven't given Windows Phone a look lately, try a device running (Cyan) it might impress you!

    ******************

    Feb. 27th 2013

    Bad news...and then good news:

    My phone stopped "wireless charging" so I had to take it back and get another one L

    They think it's a bad battery, I think it is the inductive coils in the phone, but it's a done deal now as I have been given another unit.

    My phone was set to back-up to cloud so essentially I just logged into "windows live" on the new phone and accepted the "recover" feature as an option, it restored messaging, email, contacts, settings, I was asked to reboot and after a reboot it started downloading all the apps I had on the old device using a list it backed up to the cloud. This was a solid recovery from the cloud and I was impressed with ATT service and the MSFT cloud features. However, you still must organize your start screen and "in app settings" from scratch, so it is not a complete solution/replacement for a full local backup to a desktop or stand-alone HDD or memory card (not available on WP8).

    There is a new app for Windows 8 that syncs your Win8 device with your WP8 but I'm not running Windows 8 on anything yet so I don't know what all it does or does not allow concerning backup.

    I'm running Office 2013, Skype and SkyDrive on my desktop, and SkyDrive, Skype and Smart Glass on my XB360 as well as using Windows Live to sync it all and Outlook.com tossed in the mix. My Lumia 920 fits in nicely with that configuration. I love Office 2013, it has a minimalist approach and works really well with SkyDrive and Outlook.com, and I think I'm going to try Win8 on my desktop to fully integrate everything. If I go this route I'll post some more updates to let you know how it went.

    Despite the issue with the wireless charging going out, I love my L920 and it has become my favorite gadget, Smart Glass is becoming more of a go-to to control my XB360 as a media aggregate and content consumption tool. "Here" maps, Nokia-Drive, Nokia Music and Nokia City Lens are fantastic, they never let you forget you have something different and better than just another Smart Phone.

    ATT in store customer care is much better than I remember from my days of loathing ATT (the actual ATT stores and phone support). However it is still aggravating to discover that the phone support "1/800" still is INCREDIBLY UNFAMILIAR with the L920. Still a long way to go in the U.S.

    Nov. 14th 2012

    The more I use the camera the more impressed with it I've become. It's not just the quality of the photos, it's the speed at which you can shoot, the fluidity of the software and the intuitiveness of the auto features that quickly adust for subtle changes in light; angle; motion. I got my unit on a $99.99 with AT&T but for those who got the $49.99 Walmart deal you have to feel like you got the bargain of the decade.

    There has been some rumblings in the online article and blog communites that the pictures produced by the Lumia 920 suffer from a lack of color saturation. I will cosigne that statement and validate it as truth. Compared to some high end smartphone cameras, the colors are more muted. However, the sharpness and clarity of the pictures eclipses those other smartphones. If I had a choice between color saturation and sharper images, I'll take sharper images, why…because you can apply a decent filter (and I'm sure Nokia will add to the software) 3rd party and improve color interpretation.

    Call quality is very good, although I would appreciate louder volume. The audio-out quality produced to head phones and external speakers is a little bit disappointing (matter of taste). It was not as impressive as my HTC TITAN II, the "Dolby" option for headphones is welcome and is a huge improvement over the sound quality without the Dolby activated. On a scale of 1-10 I give it a 7.5 they did not drop the ball but I think there was room for improvement. Sometimes it's a matter of finding just the right set of cans and speakers for the particular device, I'll keep experimenting.

    I have experience a bug:

    On two occasions, the "drop down" audio "what's playing" menu would stay open and would not close without powering down and powering back up. This is interesting because I had an issue with my Samsung Focus and HTC TITAN II where the audio playback for any audio being used on the device would not "release" the "microphone" to be used on incoming calls (I could here them, they could not here me). The only fixes would be to repeatedly call the person back or bite-the-bullet and reboot. The same problem across two different OEMs and different software builds (7.0 - 7.5). This seems like a Windows Phone OS issue and it would not surprise me if the bug I'm having on the Lumia is of the same origin.

    The more I experiment with City Lense the more I'm convinced that this has multiple applications for location based advertising and marketing for any sized business. If they strictly pitch this as a selling point for consumer choosing a Nokia device they are missing out on a huge opportunity. They need a team pitching this to retail, there are some amazing services they could offer to companies looking to capitalize on turism, local events, holiday shopping, fund raising, charitable organizations, you name it.

    I've hear gripes about battery life, I'll have to get back to you on that one, it has been my experience that the battery life takes a few weeks to get as good as it's going to get before you know what you've got. So far it is inline with the first 2 wks I owned my TITAN II

    Oops:

    I've already had one low and one high impact collisions involving the device so far:

    1st encounter, I drop it from about 4ft high on to a ceramic tile floor, it landed on the "back" and bounced over onto the "front", there was not damage (the phone has no protection on it yet, has not showed up in the mail yet).

    2nd encounter, I hit the brakes while driving and the phone flew off the center console and into the dashboard "impact on corner" then hit the carpeted floorboard, again…no damage. Any of today's smartphones should have easily done as well, so this is not an endorsement of the build quality, however the added heft of the Lumia compared to other smartphones in the same class leads some to believe that the added weight might cause the Gorilla Glass to break during impact due to added stress. Personally, I believe that depends on whether or not the body rigidly "distributes" shock or "arrests" and/or "absorbs" shock. I have no idea how Nokia addressed the problem, so far my Faux pas have not exposed any build quality issues.

    Nov. 10th 2012

    After getting all my apps and services up and running:

    Xbox Music: Hey look, all this is...is a name change, if you liked Zune, then you'll love Xbox music, if you didn't, surprise...you'll probably still hate it cause it's not iTunes.

    City Lens: If you travel or shop a lot, this is the app for you, more personal than a map. However, using it while driving yields useless results that are better viewed on a map (moving to fast). Although, while walking however yields FANTASTIC user friendly results especially in shopping centers, city streets and tourist areas. Verdict, wait till you're out of the car, which I believe was the intent.

    Camera: Takes great pics and video but if you were hoping to ditch the DSLR, you might want to hold off...camera phones aren't there yet. Low light abilities and stabilization are as advertised but the filters are not as abundant and impressive as I hoped, however, 3rd party apps and updates are probably going to close the gap soon.

    Nokia Maps and Nokia Drive: Accurate and reliable but the lag is an issue with loading maps and with zooming and scrolling. It should be noted that where I live ATT does not have LTE so it may work a lot better for those who are in areas with LTE. Overall it worked as fast as all of the other mapping services I ran on my previous Windows 7.xx devices with ATT in my area.

    Windows Phone 8 looks better on the Lumia 920 than it does on any other Windows Phone I've looked at. Video playback looks great, I still have not tried "flash" support yet (don't know if it does or doesn't support it).

    IE10 works really well on Windows Phone 8 but I've heard rumblings about it elsewhere on reviews, my experience so far has been much better than IE on Windows Phone 7.xx

    Side note: WALMART now selling Lumia 920 "online only deal" for $49.99

    bitly.com/QxpvHo

    Nokia Lumia 920 first day experience

    After I received my Nokia Lumia 920 my first impression was the classy design, with curved Gorilla Glass a glossy finish on the white body and noticeable heft of the device (it is weighty, but not too much in my opinion) it feels lighter than the HTC Titan II I am replacing and is solid in the hands.

    It is slippery due to the glossy finish, some may find it more desirable to go with the matte finish which may have more grip. I like to use thin gel skins on my devices so it is a non-issue for me. The micro USB charger has really tight and solid lock up at all connection points (which I prefer) and is made of solid well sheathed cabling (which you expect from Samsung, Nokia, Apple). The buttons feel solid and are well placed for ergonomics and I like that both the audio jack and micro USB port are centered (top and bottom) on the unit. I love the uni-body design and do not consider the width too thick.

    I would have traded the uni-body for a removable battery but if you've chosen to buy the phone you've chosen to not gripe about it, this is the second phone I've had consecutively with a non-removable battery.

    Because I ordered the phone on a different line than the one I use (to get the upgrade) I had to take the phone to an ATT store to get it switched over to my line. While I was there here is the experience I scribed on the device after I left the store with my activated device:

    "Holy cow...I'm so satisfied

    All opinions are my own and this has nothing to do with stock of Nokia but I have a new 920 and it is better than I expected. I have not been impressed with handheld devices since my Tungsten T5. This phone feels awesome in my hand. The screen is gorgeous and super responsive and crystal clear. Typing is a breeze...auto complete lightning fast...curved Gorilla Glass looks classic. I opted for white.

    Explorer 10 is fast and friendly...The att rep that set me up was super knowledgeable and said the choices he recommends to people undecided are Android and Windows Phone. I got a chance to play with Windows 8 for the first time on a Samsung (crap I've never typed this fast on a phone) tablet. I don't know what all the crying was about...it was super easy...there is a $100 dollar off deal on tablets at att.

    The camera on the 920 is best I've had on a phone and the video looks awesome as well. They may never sell another unit but they have one happy customer here. I plan on test driving some Window 8 tablets and hybrids over the holidays...I plan to get one next year based on my experience with the Samsung ATIV."

    Ok it's around 10:30 pm CST and the euphoria has worn off, I set up most of my services and installed a pile of apps. I will post some comments on apps and feature use tomorrow, thanks for reading!

    Disclosure: The author is long NOK, MSFT.

    Additional disclosure: I have not been paid for my opinion, it is my own and is not investment or trading advice nor is it a recommendation or solicitation to make a purchase.

    Nov 15 12:33 AM | Link | 7 Comments
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