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Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel is widely recognized for developing, engineering and deploying innovative technologies, including two wireless... More
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  • Sprint Wins 2010 Gartner and 1to1 Media CRM Excellence Award


    Sprint Recognition Streak Continues
    'Re-invented' customer experience approach wins Gartner & 1to1 Media CRM excellence award

    OVERLAND PARK, Kan., Jun 29, 2010 (BUSINESS WIRE) --

    Sprint (NYSE:S) is on a roll. The company recently launched America's first 3G/4G phone - HTC EVO(NYSE:TM) 4G, received recognition for its popular Any Mobile, Anytime Pricing plan, and now its customer satisfaction improvements have earned it a 2010 Gartner and 1to1 Media CRM Excellence Award in the category of customer experience.

     

    "The Gartner & 1to1 CRM Excellence Awards honors outstanding organizations that use customer-focused strategies to improve their business performance," says Ginger Conlon, editorial director of 1to1 Media. "Judges cited Sprint's CEO-driven enterprise-wide approach to re-inventing the customer experience as one reason for giving the company high scores in the Customer Experience category."

    In the award ceremony during the Gartner Customer 360 Summit held in Los Angeles today, Sprint was recognized specifically for leveraging innovative technology to enable cross-functional efforts across the company to improve customer satisfaction, first call resolution, and overall customer interaction. Sprint implemented customer experience analytics (NYSE:CEA) from ClickFox to gain deep insight into customer behavior trends across interaction touch points including retail, web and call center. This cross-channel approach provided a single view of the customer and has been an integral part of Sprint's customer-centric strategy and high-impact results.

    "We're proud to be recognized for our efforts in improving the customer experience," said Bob Johnson, Sprint's chief service officer. "Two years ago, our CEO Dan Hesse made improving the customer experience every employee's priority. Since then our focus has been squarely on improving our processes, performance management, and the quality and consistency of our interactions with customers. Whether it's when a customer is using our network, visiting a Sprint retail store or talking to a customer care agent, we'll continue to strive for great customer experiences from the moment someone signs up for service, and beyond."

    The Gartner & 1to1 Media CRM Excellence awards highlight innovative companies that are making a big impact through their customer relationship strategy and achieving an unrivaled level of excellence in delivering the customer experience. A gold and silver award were given for each of five categories this year - Customer Experience, Efficiency, Enterprise-wide, Innovation, and Growth. A panel of judges that included Gartner analysts and other customer relations experts in business and academia were involved in judging each entry. Sprint is recognized as one of five Gold winners this year.

    The Gartner award comes at the same time Sprint made the largest two-year improvement in customer satisfaction, across all industries, according to the latest American Customer Satisfaction Index results.

    About Sprint Nextel

    Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel served more than 48 million customers at the end of the first quarter of 2010 and is widely recognized for developing, engineering and deploying innovative technologies, and is the first and only wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, Common Cents Mobile and Assurance Wireless and instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. With its customer-focused strategy, you can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.

    SOURCE: Sprint

    Sprint
    Roni Singleton, (404) 649-1579
    eronia.singleton@sprint.com
    Sprint Recognition Streak Continues
    'Re-invented' customer experience approach wins Gartner & 1to1 Media CRM excellence award

    OVERLAND PARK, Kan., Jun 29, 2010 (BUSINESS WIRE) --

    Sprint (NYSE:S) is on a roll. The company recently launched America's first 3G/4G phone - HTC EVO(TM) 4G, received recognition for its popular Any Mobile, Anytime Pricing plan, and now its customer satisfaction improvements have earned it a 2010 Gartner and 1to1 Media CRM Excellence Award in the category of customer experience.

     

    "The Gartner & 1to1 CRM Excellence Awards honors outstanding organizations that use customer-focused strategies to improve their business performance," says Ginger Conlon, editorial director of 1to1 Media. "Judges cited Sprint's CEO-driven enterprise-wide approach to re-inventing the customer experience as one reason for giving the company high scores in the Customer Experience category."

    In the award ceremony during the Gartner Customer 360 Summit held in Los Angeles today, Sprint was recognized specifically for leveraging innovative technology to enable cross-functional efforts across the company to improve customer satisfaction, first call resolution, and overall customer interaction. Sprint implemented customer experience analytics (CEA) from ClickFox to gain deep insight into customer behavior trends across interaction touch points including retail, web and call center. This cross-channel approach provided a single view of the customer and has been an integral part of Sprint's customer-centric strategy and high-impact results.

    "We're proud to be recognized for our efforts in improving the customer experience," said Bob Johnson, Sprint's chief service officer. "Two years ago, our CEO Dan Hesse made improving the customer experience every employee's priority. Since then our focus has been squarely on improving our processes, performance management, and the quality and consistency of our interactions with customers. Whether it's when a customer is using our network, visiting a Sprint retail store or talking to a customer care agent, we'll continue to strive for great customer experiences from the moment someone signs up for service, and beyond."

    The Gartner & 1to1 Media CRM Excellence awards highlight innovative companies that are making a big impact through their customer relationship strategy and achieving an unrivaled level of excellence in delivering the customer experience. A gold and silver award were given for each of five categories this year - Customer Experience, Efficiency, Enterprise-wide, Innovation, and Growth. A panel of judges that included Gartner analysts and other customer relations experts in business and academia were involved in judging each entry. Sprint is recognized as one of five Gold winners this year.

    The Gartner award comes at the same time Sprint made the largest two-year improvement in customer satisfaction, across all industries, according to the latest American Customer Satisfaction Index results.

    About Sprint Nextel

    Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel served more than 48 million customers at the end of the first quarter of 2010 and is widely recognized for developing, engineering and deploying innovative technologies, and is the first and only wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, Common Cents Mobile and Assurance Wireless and instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. With its customer-focused strategy, you can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.

    SOURCE: Sprint

    Sprint
    Roni Singleton, (404) 649-1579
    eronia.singleton@sprint.com
    Sprint Recognition Streak Continues
    'Re-invented' customer experience approach wins Gartner & 1to1 Media CRM excellence award

    Sprint (NYSE:S) is on a roll. The company recently launched America's first 3G/4G phone - HTC EVO(TM) 4G, received recognition for its popular Any Mobile, Anytime Pricing plan, and now its customer satisfaction improvements have earned it a 2010 Gartner and 1to1 Media CRM Excellence Award in the category of customer experience.
     

    "The Gartner & 1to1 CRM Excellence Awards honors outstanding organizations that use customer-focused strategies to improve their business performance," says Ginger Conlon, editorial director of 1to1 Media. "Judges cited Sprint's CEO-driven enterprise-wide approach to re-inventing the customer experience as one reason for giving the company high scores in the Customer Experience category."
     
    In the award ceremony during the Gartner Customer 360 Summit held in Los Angeles today, Sprint was recognized specifically for leveraging innovative technology to enable cross-functional efforts across the company to improve customer satisfaction, first call resolution, and overall customer interaction. Sprint implemented customer experience analytics (CEA) from ClickFox to gain deep insight into customer behavior trends across interaction touch points including retail, web and call center. This cross-channel approach provided a single view of the customer and has been an integral part of Sprint's customer-centric strategy and high-impact results.
     
    "We're proud to be recognized for our efforts in improving the customer experience," said Bob Johnson, Sprint's chief service officer. "Two years ago, our CEO Dan Hesse made improving the customer experience every employee's priority. Since then our focus has been squarely on improving our processes, performance management, and the quality and consistency of our interactions with customers. Whether it's when a customer is using our network, visiting a Sprint retail store or talking to a customer care agent, we'll continue to strive for great customer experiences from the moment someone signs up for service, and beyond."
     
    The Gartner & 1to1 Media CRM Excellence awards highlight innovative companies that are making a big impact through their customer relationship strategy and achieving an unrivaled level of excellence in delivering the customer experience. A gold and silver award were given for each of five categories this year - Customer Experience, Efficiency, Enterprise-wide, Innovation, and Growth. A panel of judges that included Gartner analysts and other customer relations experts in business and academia were involved in judging each entry. Sprint is recognized as one of five Gold winners this year.
    The Gartner award comes at the same time Sprint made the largest two-year improvement in customer satisfaction, across all industries, according to the latest American Customer Satisfaction Index results.
     
    About Sprint Nextel
    Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel served more than 48 million customers at the end of the first quarter of 2010 and is widely recognized for developing, engineering and deploying innovative technologies, and is the first and only wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, Common Cents Mobile and Assurance Wireless and instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. With its customer-focused strategy, you can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.

     
    SOURCE: Sprint
    Sprint
    Roni Singleton, (404) 649-1579
    eronia.singleton@sprint.com 
    Tags: S, VZ, DTEGY, T
    Jul 07 6:14 AM | Link | Comment!
  • Sprint's Two Year Improvement in American Customer Satisfaction Index Survey Largest Across All Industries

    OVERLAND PARK, Kan., Jun 17, 2010 (BUSINESS WIRE) --Sprint (NYSE: S) is the most improved company in customer satisfaction, across  all industries, over the last two years, according to results from the 2010 American Customer Satisfaction Index.

    "Sprint has made improving the customer experience our top priority, and the ACSI index improvement is one more validation that we are achieving this goal," said Dan Hesse, Sprint CEO. "We have focused on improving customer care, enhancing the value of the retail experience by introducing our "Ready Now" device set-up and education service, and by simplifying our rate plans through innovations like Simply Everything and Any Mobile, Anytime."

    Sprint's improvement was driven in part by substantial gains in two aspects of the survey. In the area of customers' perceptions of value, Sprint now leads both AT&T and Verizon. The company also achieved an impressive improvement in the area of customer loyalty. With these gains, the company's overall ACSI score jumped 14 points over the last two years. In the last six years of the ACSI survey, no other company has improved its satisfaction score by that many points in a two-year period.

    "With Sprint reducing its operational costs, improving customer satisfaction, and differentiating itself in its marketing, we believe that it will rebound this year more strongly than most people expect," said Carl Howe, director of Consumer Research at Yankee Group. "In addition to its offerings of 4G services and iconic handsets such as the new HTC EVO 4G, we see consumers returning to Sprint for one very old-fashioned reason: Sprint's working hard to earn their business."

    The improvements in the ACSI survey come as Sprint has seen nine consecutive quarters of improved customer satisfaction and first call resolution. The company's improvements have also been recognized by other independent third-parties, including Sprint winning the #1 spot for both overall satisfaction for wireless voice service providers and wireless data service providers in a Yankee Group and Mobile Enterprise magazine survey of large business decision makers. Sprint also ranked high in small and medium business customer satisfaction. Also noteworthy was Sprint's two-year Reputation Pulse(NYSE:TM) score increase in Reputation Institute's 2010 U.S. Most Reputable Companies Study (published annually in Forbes). Sprint's 18.22 percent gain puts its improvement in the top 10 percent of the 150 largest U.S. companies, ahead of both AT&T and Verizon.

    The American Customer Satisfaction Index is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. The overall ACSI score factors in scores from more than 200 companies in 44 industries and from government agencies over the previous four quarters. The Index was founded at the University of Michigan's Ross School of Business and is produced by ACSI LLC. ACSI can be found on the Web at www.theacsi.org.

    About Sprint Nextel

    Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel served more than 48 million customers at the end of the first quarter of 2010 and is widely recognized for developing, engineering and deploying innovative technologies, and is the first and only wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, Common Cents Mobile and Assurance Wireless and instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. With its customer-focused strategy, you can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.

    SOURCE: Sprint

    Sprint
    Roni Singleton, 404-649-1579
    eronia.singleton@sprint.com
     
    Tags: S, VZ, T, DTEGY
    Jun 20 9:44 AM | Link | Comment!
  • Sprint Earns No. 3 Spot - out of 500 - on Everything Channel's Top Technology Integrators and Solutions Providers List

     
    Sprint ranking is highest among all telecom carriers

    OVERLAND PARK, Kan., Jun 10, 2010 (BUSINESS WIRE) --Sprint (NYSE:S) has received the top ranking among telecom providers, and the No. 3 ranking among all industry sectors, on the Everything Channel's VAR500 list of North America's top technology integrators for 2010.

    The 16th annual VAR500 ranks the leading technology integrators and technology solution provider organizations in North America based on gross worldwide revenue from hardware and software sales, as well as earnings from professional and managed IT services.

    "Sprint is honored to lead the telecom industry on the prestigious VAR500 list, which is a significant indicator of a company's presence in the market for integrated services and emerging solutions," said Paget Alves, president-Sprint Business Markets Group. "Sprint brings a uniquely differentiated approach to solutions development, including our open approach to devices and applications, our 4G mobile broadband capabilities, and special units dedicated to vertical solutions and the rapidly emerging market for M2M (machine-to-machine) solutions."

    Sprint delivers wireless, wireline and converged solutions through its Business Markets Group (BMG). BMG is a provider of end-to-end solutions, mobile broadband and M2M capabilities for enterprise, small and medium-sized business and public sector customers. Sprint continues to build on its expansive solutions portfolio, which is supported by 3G and 4G mobile broadband, Sprint's Tier 1 global IP network and a growing ecosystem of M2M partners.

    "The VAR 500 is the who's who of the solution provider community. Microsoft, HP, Cisco, Symantec, among others, are highly reliant on the VAR 500 to sell their products to businesses and collectively this audience generated more than $500 billion in sales in 2009," said Kelley Damore, vice president and editorial director, Everything Channel. "Even more importantly, they solve customers' biggest IT business problems through product integration, training, consulting and services. In companies large and small, the VAR 500 are considered integration experts, trusted business advisors and invaluable partners. We are honored to compile this list and represent this audience."

    The complete listing of the VAR500 was published in print and online at CRN.com on May 24, 2010.

    Other third-party recognition for Sprint's BMG in 2010 include Frost & Sullivan's top ranking for best Service Level Agreements on MPLS service and top honors in a survey by Yankee Group and Mobile Enterprise Magazine for best overall wireless voice and data satisfaction among enterprise customers.

    About Sprint Nextel

    Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel served more than 48 million customers at the end of the first quarter of 2010 and is widely recognized for developing, engineering and deploying innovative technologies, and the first and only wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile and Assurance Wireless and instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. With its customer-focused strategy, you can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.

    For more information about solutions available through the Sprint Business Markets Group, visit:

    www.sprint.com/business

    http://www.sprint.com/business/mb/index.html

    http://www.sprint.com/business/gov/index.html

    http://www.PowerYourIdeas.com/m2m

    Everything Channel

    Everything Channel is the premier provider of IT channel-focused events, media, research, consulting, and sales and marketing services. With over 30 years of experience and engagement, Everything Channel has the unmatched channel expertise to execute integrated solutions for technology executives managing partner recruitment, enablement and go-to-market strategy in order to accelerate technology sales. Everything Channel is a UBM company. To learn more about Everything Channel, visit us at http://www.everythingchannel.com.

    About United Business Media Limited (www.unitedbusinessmedia.com)

    UBM (UBM.L) focuses on two principal activities: worldwide information distribution, targeting and monitoring; and, the development and monetization of B2B communities and markets. UBM's businesses inform markets and serve professional commercial communities - from doctors to game developers, from journalists to jewelry traders, from farmers to pharmacists - with integrated events, online, print and business information products. Our 6,500 staff in more than 30 countries are organized into specialist teams that serve these communities, bringing buyers and sellers together, helping them to do business and their markets to work effectively and efficiently.

    SOURCE: Sprint

    Sprint
    Mark Bonavia, 913-269-0436
    mark.bonavia@sprint.com

    Tags: S, VZ, DTEGY, T
    Jun 20 9:42 AM | Link | Comment!
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  • 2010 American Customer Satisfaction Index: "Sprint is the most improved in customer satisfaction." Details on our instablog (S, VZ, DT, T).
    Jun 20, 2010
  • Sprint HTC EVO 4G Breaks Sales Records!! More details on our instablog. (S).
    Jun 9, 2010
  • Sprint to target small businesses with new 4G service. See our instablog for official press release.
    May 16, 2010
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