Julio

Comcast: Expect a Consumer Revolt

I agree wholeheartedly with idepops. I was a triple play customer in California but had only minor issues technically. However, the customer service was so bad that I went running back to DirecTV for video and dropped IP phone altogether (I reluctantly take Comcast internet now). The CSRs have only gone from arrogantly rude in the old days to indifferently rude now. One definitely gets the feel that one is dealing with "the cable company".

Comcast has made a few public comments about improving customer service, but it's either just noise or the comments aren't translating into action at the operational level. CS improvement needs to be made a high profile priority within the company with active involvement from top management.