youngolf

AT&T: The iPhone's Achilles' Heel

in the last 6 months, i have had issues with walmart selling coffee that was 'sell before April 2008', glad bags who's ties kept tearing when you tried to tie them, coffee creamer that splattered and leaked when you tried to shake it up, customer service robotrons who can only say what is on their 'script' and act almost inhuman, a gas company that takes 3 months to 'refund a deposit'......and on and on. and most lately a publix that let the shelves run empty during a 'changeover to a new system'......it is so ridiculous what the finance and IT brilliance is doing...all in the 'name of becoming more efficient and measureable'...what a sad joke.

AT&T: The iPhone's Achilles' Heel

corporate America is by and large running themselves over the cliff....they are predominantly run by "financial ceo's' who team up with IT executives......and therein lies the problem. the nerdy, excel driven, financial report, metric measurements are deluded into thinking all business effort should be run by their brilliance. and so the spirit that use to be in the worker is drained out, and service that use to be good and common sense is being replace by technology and metrics.....it is getting worse by the day. bring back the ceo's who rise up from sales, customer service, operations....those areas where people use to know how to treat other people. the financial and IT 'experts' don't have a clue -they need to be put in the back room where they use to be.