Midas1

Are Consumers Satisfied With Online Banking?

Bank of America's system is down every time there is an "up" day or a bad "down" day. They have taken on too many customers without adequate IT backup. When their server goes down, accounts show a zero balance. No trading can be done when this occurs and the system remains in gridlock until IT personnel get the blasted thing fixed. BAC is in the customer service hall of shame and it should be. Their hurry to acquire companies (Merrill Lynch, Countrywide) left their customer service in the toilet. Big certainly does not mean better. Early in October a quote on IBM was frozen for more than 24 hours. How many people do you think made decisions based on the erroneous information? How ironic the frozen IBM is the very company BAC so desperately needs to fix its problems!!!