Salesforce.com, Inc. (NYSE:CRM) Q1 2017 Earnings Conference Call May 18, 2016 5:00 PM ET
John Cummings - VP, Investor Relations
Marc Benioff - Chairman & CEO
Keith Block - Vice Chairman, President & COO
Mark Hawkins - CFO
Brent Thill - UBS
Bhavan Suri - William Blair
Kash Rangan - Bank of America Merrill Lynch
Heather Bellini - Goldman Sachs
Sarah Hindlian - Macquarie
Steve Ashley - Robert W. Baird & Company
Raimo Lenschow - Barclays
Philip Winslow - Credit Suisse
Mark Murphy - JPMorgan
John DiFucci - Jefferies
Ed Maguire - CLSA
Good day. My name is Victoria and I'll be your conference operator. At this time, I'd like to welcome everyone to the Salesforce First Quarter Earnings Conference Call. All lines have been placed on mute to prevent any background noise. After the speakers' remarks, there will be a question-and-answer session. [Operator Instructions]. Thank you.
I would now like to turn the call over to John Cummings, Vice President of Investor Relations. Sir, you may begin.
Thanks so much, Victoria, and good afternoon, everyone, and thanks for joining us for our fiscal first quarter 2017 results conference call. Our first quarter results press release, SEC filings, and a replay of today's call can be found on our IR website at www.salesforce.com/investor.
And with me today on the call is Marc Benioff, Chairman and CEO; Keith Block, Vice Chairman, President, and COO; and Mark Hawkins, CFO.
As a reminder, our commentary today will primarily be in non-GAAP terms. Reconciliations between our GAAP and non-GAAP results and guidance can be found in our earnings press release.
Also some of our comments today may contain forward-looking statements, which are subject to risks, uncertainties, and assumptions. Should any of these materialize or should our assumptions prove to be incorrect, actual company results could differ materially from these forward-looking statements. A description of these risks, uncertainties, and assumptions and other factors that could affect our financial results are included in our SEC filings, including our most recent report on Forms 10-Q and 10-K.
With that, let me turn the call over to Marc.
Well, thanks, John. And really excited to be here, really excited for the first quarter and we’ve got some great people here for the call, we’ve got Keith Block here, our new Chief Operating Officer really excited to have Keith here, we have Mark Hawkins here, our Chief Financial Officer and you’ve all seen the press release, we’ve just had an awesome Q1.
It’s the best Q1, we’ve ever seen. There is some incredible numbers you’re going to see including the cash flow number. Revenue for the first quarter as you saw grew nearly to $2 billion that was up 28% in constant currency that was just above our expectations. Deferred revenue also grew more than $4 billion up 32% in constant currency that was also above our expectations to see deferred revenue grow with a three in front of it at this size and scale. Dollar value of booked business on and off the balance sheet at $11.6 billion, up 28% from a year ago. We improved our non-GAAP operating margin which Mark is going to talk about and it drove $1 billion in operating cash flow as I mentioned but that’s 43% from a year ago, pretty great.
I’m also thrilled to announce we’re raising full-year revenue guidance $80 million raising the guidance we feel really excited about that, $8.2 billion is the high-end of our range and our current outlook puts us on its square path, look we are going to see now that we’re going to realize very shortly our $10 billion dream.
We’re well positioned for another great year. This is amazing I think that one of the reasons that we are doing so well is because Oracle and SAP are doing so poorly in the cloud, they just have not been able to make that transformation that we’ve made, that other companies have made, and we just continue to take market share from them and gain customers at a record levels and you can see that their growth numbers are nothing like we’re putting up here as we deliver our first quarter and it’s happened because Salesforce is really the only company totally focused on companies helping to connect with their customers in a whole new way.
We’re in the midst of a massive generational shift; a new generation of customers and consumers is clearly emerging. We have been calling them here at Salesforce C generation customers. Customer generation, consumer generation that these are people who want it now, they want it fast, they want it easy, and they’re mobile, they’re social, they’re always on, and our customers are working to connect with the C generation in new ways, very exciting. I mean this is really part of a huge shift that’s happening in computing. We’ve gone from the first generation of computing which was very much about systems of record to the second generation which was systems of engagement we talked about that on these calls many times over the last 10 years. And we are clearly moving into this incredible world that the system of intelligence that’s all yielding these incredible systems of customers or C generation customers that are -- that our customers are connecting to. And that’s we’re so excited about.
I know you all hear more about those shifts that are going on. Well I’m encourage you to come to our World Tour Event in London tomorrow we’ll have 15,000 people in person bigger than most companies user conferences for us it’s just another visit to a great city in the world.
And then next week we are going to be in New York for World Tour New York which is already sold out. So we’ll be excited to see you there. And in San Francisco on June 7 and 8, we’re going to be hosting Trailhead DX which is our brand new developer conference. It also I believe is already sold out, but it’s going to be an amazing event we are going to have plenty of opportunities to watch it online. Hard to find venues around the world to host these large events, Trailhead DX you’re going to see the next generation of software’s, Salesforce’s software development capability including our new lightening systems, component based development as well as the ability to build one-on-one journey’s with customers and a huge focus, a huge focus at Trailhead DX on how to rapidly and easily build mobile applications.
And really excited to visit with all the Salesforce customers and developers who are coming Trailhead DX.
Okay. Well finally let me tell you, we’ve got Dreamforce coming October 4 through 7 in the details. I know the bands that are playing. I know what’s going on and I’m going to give you too much of that yet I can just tell you it’s going to be the biggest and most exciting Dreamforce ever and its synergy also just a great year and Keith, you’re a huge part of making it such a great year I think we’re getting ready to celebrate your third anniversary at Salesforce is that right.
That’s right; it’s coming up, absolutely.
When is that going to be so I can have the cupcakes ready?
That will be June 2, Marc.
June 2, all right, well we’re going to get those cupcakes ready, but Keith before we do let me just congratulate you on a great quarter. Congratulate on your promotion, your excellent leadership in the company, and why don’t you to tell us, what happened with customers this quarter.
All right. Thanks Marc, and thanks everyone for joining us on this call. I think as you heard from Marc we had an extremely fast start to the year and that is terrific on to itself but it is on the heels of a fantastic Q4. So we saw great execution across the board. We fine tuned our go-to-market approach. We’ve aligned our operations to bring our resources closely to our customers because at the end of the day it is all about driving success for those customers.
And all these investments that we’ve made over the last three years, innovation in our industries, building out our partner ecosystem, expanding internationally, all this is really paying off in our results.
So we began fiscal 2017 with a record number of large transactions more than any other first quarter in our history as a company. The value of these large transactions across our clouds continue to increase. We have built on our tremendous momentum from Q4 and in fact we closed yet again another nine figure transaction in the first quarter. So we’re very, very proud of that.
All this is proof positive the scale and depth of relationships that we’re building and continue to build with our customers worldwide everywhere, all shapes and sizes, geographies, industries. An example, in Q1 we signed a significant and strategic agreement with Amazon. We are now their company-wide customer platform and this is a huge expansion of our relationship with them and we plan to use more Amazon services in the future.
Uber one of the world’s great innovative companies, another expansion in the quarter, they’re an incredible innovator with off-the-chart growth. They selected Salesforce to be their global customer success platform, so they can build one-to-one journeys at scale for millions of Uber riders worldwide. This is one of the most innovative companies as I said and they are driving their innovation by leveraging our customer success platform.
Samsung another great brand decided to standardize their B2B business on Salesforce in Q1, so they can engage with their customers anytime from any place and run their businesses right from their Galaxy phones.
Another great brand is New York Life. They have selected Salesforce to power the digital transformation and they are planning to mobilize their field agents with Salesforce and enhance the service they deliver to their customers.
In Europe, one of the world’s leaders and pioneers in robotics decided to go wall-to-wall with Salesforce to advance the digital transformation of their business. Now Marc alluded to this, but this is a strategic partnership where we completely replaced SAP with every cloud in our portfolio to drive at their customer success with our product suite. So not only are we their customer success platform but Salesforce will be their IoT platform connecting all their robotic devices to open up new services and apps and create new experiences to their customers.
There are many, many more examples and in every one of these each companies are turning to Salesforce as their trusted advisors for redefining their customer strategy and take their businesses into the future and we are delivering this level of customer success at scale and across the entire portfolio.
I want to thank our customers for their continued trust, their commitment, and always their inspiration, and our partner ecosystem which is second to none for their ongoing investment in our customer success, and last but not least, I want to thank everybody at Salesforce for again another outstanding performance in the quarter.
So I would like to hand this over to Mark to talk a little bit more about our financial execution in the quarter. Mark?
Great, thanks Keith. As you’ve heard, we had a great start to the fiscal year with very strong results across the board. Our total revenue was up 28% in constant currency when excluding year-over-year FX headwind of 29%. Sequentially, we saw $4 million FX headwind.
Sales Cloud accelerated in the quarter with 15% year-over-year growth. Service Cloud grew 32%. Marketing Cloud grew 29%. Apps Cloud and other grew 45%.
In the region, EMEA grew 33% and APAC continued to accelerate a 29% growth, both on a constant currency basis year-over-year. Dollar attrition for the first quarter remained below 9%.
While we continue to deliver this outstanding top-line performance, we also continued to improve our bottom-line as well. In the quarter, we delivered 283 basis points of year-over-year non-GAAP operating margin improvement, our eighth consecutive quarter of expansion. This help drive record operating cash flow this quarter as we delivered more than $1 billion of operating cash flow, up 43% over last year. I’m very pleased with these outstanding results, our first $1 billion of cash flow quarter, very exciting.
These outstanding results reflect continued compounding of our invoicing in Q4 and to a lesser extent the early adoption of ASU 2016-09 which benefited operating cash flow by approximately $25 million in Q1.
Deferred revenue ended the quarter at more than $4 billion. This was up 32% in constant currency when excluding our year-over-year FX headwind of $10 million. Sequentially deferred revenue had an FX tailwind of $51 million. We also continued to drive an increase in annual billings in the quarter with 79% of all subscription and support related invoices issued with annual terms. This benefited year-over-year deferred revenue growth by approximately one percentage point.
Moving on to guidance. With our strong start in Q1, we are raising our FY 2017 revenue guidance to $8.16 billion to $8.2 billion. We’re also raising our FY 2017 non-GAAP diluted EPS guidance to $1 to $1.02. We now expect year-over-year operating cash flow growth of 25% to 26%.
For Q2, we’re expecting revenues of $2.005 billion to $2.015 billion. Non-GAAP diluted EPS of $0.24 to $0.25, and our year-over-year deferred revenue growth of 26% to 28%.
To close, we had an outstanding quarter and we’re off to a great start for FY 2017. I’d like to thank the entire Salesforce team for these great results.
With that I’d like to open up the call for questions.
Your first question comes from the line of Brent Thill with UBS.
Good afternoon. Marc, your largest Revenue Cloud to Sales Cloud accelerated the best growth in over five quarters. Can you just highlight what’s driving that outperformance and you did have a small price increase there has been questions among investors is that price hike having any impact in the short-term?
Yes, I think that we have really been focused on how do we accelerate the Sales Cloud. I mean it’s a huge number of revenue numbers incredible and the growth rate is also incredible. And the areas where the Sales Cloud is really accelerated are, number one we’ve done a huge amount of innovation with the Sales Cloud starting with Lightning probably you know we’ve completely rebuilt our core platform of Salesforce which we now call Lightning and we have rebuilt how the Sales Cloud is manifested to our customers especially in regards to mobile technologies, you can see that, if you go on the app store and download our Salesforce1 app which is now millions of users, millions are using that to access Salesforce.
Two, we’ve also created some amazing new capabilities for us the Sales Cloud probably the most popular is our Pardot capability which is a part of a Sales Cloud very exciting accelerator for us as well as SteelBrick. And these things and others really have led us to kind of what I’d say the most reboot the Sales Cloud, recreate the Sales Cloud, reenergize it, and this kind of accelerated revenue growth for to something that we’re very, very excited about.
Your next question comes from the line of Bhavan Suri with William Blair.
Hey, guys thanks for taking my questions. Just two quick ones for me. First when we look at the Force platform again it posted really, really healthy growth, the fastest growth again over five quarters. And if I also look at that growth just some color on the mix of how much is coming from sort of existing ISCs and customers expanding on the platform or net new customers that are choosing force.com for speed for whatever versus any other platform. Just some sense of how that’s playing out. And then you touched a little bit on the IoT cloud, just a little more color in terms of adoption obviously that’s a huge market but just how you’re thinking about the growth trajectory for that business. Thank you.
Well, I think that when you look at our platform and you want to understand its growth you just have to look at the recent Gartner Magic Quadrant for mobile application development and deployment. I mean we’re ranked as the leader and in so many other of course analysis by these independent analyst agencies they have marked our platform as the leader and I’ll tell you why that is because there is a full segment of the developer population that we are speaking to who want to rapidly build and deploy applications especially, and I said this in the previous answer, in the mobile environment. And only Salesforce -- only Salesforce has let you rapidly build and expand and create these applications using Lightning and deploy them on all these different devices.
And for those of you who have tried it or seeing the traffic around it on social networks like the Twitter and others know we have hit a huge home run in regards to Lightning; we have our customers’ imagination. For those of you who attended the February 2 event with -- at the St. Regis, you heard Accenture, who is deploying this technology not just for its customers but internally to tens of thousands of users almost 100,000 users and how they have accelerated their application development capability internally by turning to Lightning. And so that is what is driving the power, we’ve rebooted our core platforms and you’re seeing that reflected in our Sales Cloud, in our Service Cloud, in our platform, in our community, in our core applications that are running currently on that Lightning platform, that’s been a huge growth driver and I believe that because Lightning is so unique and so special in the industry that it lets our customers build these applications quickly at a very low cost and deploy them across so many different platforms that we’re going to see a continued growth in core clouds.
Your next question comes from the line of Kash Rangan with Bank of America Merrill Lynch.
Hey, guys. Congrats on the quarter. One question for Benioff, and one for Hawkins. One for you, Mark Benioff. The platform business, again, it feels like even the Sales Cloud at this size, at when it was, it was roughly the size of the platform business, did not grow this fast. So are we finally at the point where we're getting that inflection? This is poised to be firmly a business potentially larger, could be longer -- could it be the largest cloud? And if so, how does it help your vertical strategy? One for you, Mr. Hawkins. You signed three deals in the nine-figure range. When will you start to bill and when will it start to actually show up in deferred revenues? Because I suspect given how large these deals are you're not yet invoicing these customers. Thank you very much.
Well in regards to the Sales Cloud, number one you know already this is one of the largest software product by revenue in the industry period. Not just CRM, not just Salesforce automation where it’s number one but in the industry and to see this acceleration, this is something that we have been working on. And I said and I believe this is true for innovation, reasons of innovation, and it’s also reasons of specialization as you know Keith Block has been working on this vertical strategy. And Keith, do you want to speak to that and also kind of some of the exciting things that have happened with the vertical strategy in the Sales Cloud and how you’ve been able to address some of these new markets which is part of this acceleration. Keith?
Yes, so a couple of things, first of all the acceleration in Sales Cloud this is what is Marc said, this is one of the most successful products in the history of technology. And one of the great things about this company is it continues to innovate and this has been a refocus point for us to continue to innovate and accelerate innovation around Sales Cloud and you see that in the results and we’ve leveraged that great innovation and that base to drive vertical specialization. As you know we announced and made for GA available the Financial Services Cloud and the Health Cloud in Q1 and we had several customers sign up in the quarter.
So we’re starting to get a lot of momentum. So we’ve been talking about it for a while part of our industry strategy has been around messaging and then releasing these first vertical products focus on financial services industry and healthcare industry and life sciences industry. And again you do that with amazing technology with Force you do it with amazing technology leveraging the underlying cloud and you add industry specialization to it and that’s why we’re getting to see these results and this reacceleration.
So let me jump in also catch with the second question around three nine-figure deals which obviously we’re very pleased with all the reasons that Keith and Marc talked about and you’re absolutely right in the sense that these big deals are multiyear deals and so what happens is the first year gets billed and that will show up in our deferred revenue and then ratably recognize over time. But the multiyear aspect to that does not show up in our DR, it shows up in our unbilled DR. And what’s amazing about that is when you put our billed and unbilled book of business together, we have $11.6 billion now growing at 27% year-on-year. So you’re picking up some of that that really, really good business that’s going to show up it hasn’t been billed yet but it will over time. Great question, Kash.
Your next question comes from the line of Heather Bellini with Goldman Sachs.
Hi, great. I had a question for Marc Benioff and then a question for Keith. I guess Marc; you've had this $10 billion goal for quite some time. It now is looks like you'll trip over it very soon and obviously a great accomplishment. As you look ahead and rally the company into the future, can you share with us what's the next big rallying point or what's the next big goal you have for the company? And then the follow-up for Keith would be how do you size the potential for these nine-figure deals as you look into your customer base? Thank you.
Well you’re right, Heather, and I know that you have created and keep a comprehensive financial model on Salesforce and have for a number of years as well as many of the financial analyst on the call. And I’m sure that all of you can figure out exactly or approximately based on our deferred revenue numbers and adjusting our models around when you think we’re going to have $10 billion. That is an exciting moment, it’s an exciting moment because for the software industry and specifically in enterprise applications there is really only been two other companies that have really hit back kind of a number.
So I would say that we are already looking forward to lasting rate through that and getting to the next level and I’m excited that Salesforce doesn’t show any signs of slowing down as we kind of get to these levels.
We’re moving rapidly into a world that when we talk about of course many transformations in our industry which is a world as a cloud of course that drove the Salesforce’s growth for many years, a world of social that drove the Salesforce’s growth for many years, and also mobility and that’s also currently driving Salesforce’s growth.
When I look at kind of the next major trend for Salesforce and our industry that will drive tremendous growth is got to be artificial intelligence. And as we look out into the future and we start to look at extreme improvement and advances in artificial intelligence whether it’s machine learning, whether it’s deep learning, whether it’s machine intelligence itself, I think that those kind of capabilities appearing inside our applications that is going to be a major growth capability going forward.
And one other areas that I think will advance that is that we can bring this type of new technology very much to everyone and that’s going to be the power of Salesforce that’s certainly what we are doing and with mobility today that’s what we will do in AI as we shift Salesforce to be in an AI first company.
You can see the beginning of this in one of our most exciting new products of the quarter and also part of the Sales Cloud growth for sure because it’s in there is not just SalesforceIQ which you can get on the -- on the app store but also our new product Salesforce Inbox. And Salesforce Inbox is very exciting because it uses artificial intelligence and machine intelligence to work with our users, to work with our emails, to work with their calendars, and work with their CRM data to give them perspective ideas on exactly how do be more efficient in the sales, service, and marketing processes of their companies. And when you look at technologies like SalesforceIQ and like Salesforce Inbox, well and I’m sure you know those came out of an incredible acquisition, we did approximately two years ago RelateIQ which was just a world class team that we’re able to pick up that’s based in Palo Alto.
Well then you can see that this is another major growth factor because it will appear in sales, it will appear in service, it will appear in marketing when you saw it actually last week if you attended our Connections Conference, you saw our new predicted journeys capability and this kind of predicted capability that appeared in our marketing cloud that was driven out of our new SalesforceIQ services.
You also see it of course in communities, you see it in our platforms, you’re going to see it in mobility, you’re going to see it in our analytics of course at the core. This is a very powerful next generation technology.
So Heather, when I look forward, what I see is an AI first world and for every customer is going to be able to get whole another generation of productivity out of artificial intelligence, machine learning, and deep learning. Yes, so Heather, do you want to add to that?
Yes, Heather, just to your second question well large deals is certainly an indication of how deep these relationships are becoming with these customers but they are not the only indication I mean certainly in Q4 we had two of the largest nine-figure deals that we had in the history of the company. In Q1, we signed up again another very strategic long-term relationship. Right our business is based on a balanced portfolio across all market segments whether it’s SMB or midmarket or the enterprise space.
And there is a lot of room there. So there is an expectation from our customers to play a more significant role across the board and certainly in the enterprise in fact Marc and I met with a couple of CEOs yesterday who were talking to us about how they bring their companies into kind of this age of the customer and drive digital transformation and that’s becoming a regular dialogue but this is both a mind share and a market share gain and we strive for balance in our execution and a balance in our portfolio of business and customers. Again, it’s not from top to bottom, SMB all the way up to enterprise. So we got great momentum, we expect that to continue and I think we’ve got a terrific playbook with an incredible portfolio of products that satisfy our customers’ needs.
Your next question comes from the Sarah Hindlian with Macquarie.
Hi. Thank you, guys, so much for taking my question and congratulations on a really extraordinary quarter. I had a couple for you. I'm wondering where will you be expanding your usage of AWS beyond Heroku and the components of IoT that are built on that. And I was wondering what's really driving that decision. And then secondly, how do you think about the size of the Sales Cloud market given the number of clunky sort of custom-built in-house solutions that still exist out there? Where are we in terms of hitting that runway for you guys? And then I'll try to sneak in a third here. But if you could talk a little about wave analytics and what we're seeing there that would be fantastic as well.
Well thanks for that question. Number one I’d say we love Amazon, we’ve got a great relationship with Amazon, they are a huge user of Salesforce and that certainly has been a huge part this quarter as well. We did a very significant and very large transaction with Amazon and Jeff Bezos, and I have a great meaning of the minds, the future of the cloud. I think that it’s been a great relationship and partnership for us.
We want to continue to grow that and expand that strategically. We are definitely exploring ways so we can use AWS more aggressively with Salesforce. Of course we know that we run one of the largest application development capabilities in the world on AWS which is Heroku. We also are building our new IoT cloud on AWS. We also introduced new capabilities for our marketing cloud last week on AWS. And we have a lot of research and development capabilities in AWS.
When you look at Amazon today, there is no public cloud that is more sophisticated, more well used by enterprises ad one that has more robust capabilities than Amazon. They have done a spectacular job in defining this kind of infrastructure as a service market. They of course dominated. I think you know they are doing themselves more than $10 billion a year in it. And we’re very happy to be so tightly aligned with Amazon and AWS.
In regards to kind of future capabilities that you’re going to see with other parts of Salesforce while as we head towards our Developer Conference and as you head towards Dreamforce, I think you continue to see more announcements between Salesforce and Amazon and you will see our partnership and strategic alliance with them continue to grow and develop. And Jeff and I have a lot of very exciting ideas on what the next steps are. Okay, Alexa, would you take the next question.
Let me -- may be I could jump in here. One of the things that you touched on was the have a little fun here. The Wave, you had asked a little bit about that, sir, and we’re seeing nice growth with The Wave, it’s again we are very pleased with the way that’s progressing. And by the way, the big deals that Keith had just called out in terms of AWS is using Wave, Live Nation is using Wave, we can get big customer after big customer using Wave. By the way I use Wave as we run a Fortune 500 company and I absolutely love it.
So I love the growth rate, I love the large deal penetration with it, I love the momentum. Keep in mind its version one. But the thing I call out and may be Mark or Keith want to talk about this, but Bob Stutz, we are just super happy to have Bob here and he is thinking beyond Version 1 and that’s just really exciting to me. And that’s the Wave comment from my standpoint.
I guess the last point was around you had asked around the sales cost market, market size and I don’t know if there is any other additional thoughts there.
I will just say it again; I mean this is one of the most exceptional products in the history of technology. And we, a product company as you all know when they come out with a great first product if you will, they leave it behind and they don’t continue to innovate but this is a company that is keeping innovation as part of its DNA and we have reinvigorated this product set, and we are very pleased with the results and our customers are loving it.
Your next question comes from the line of Steve Ashley with Robert W. Baird & Company.
Great. I would just like to drill down on the Sales Cloud question again. You saw the accelerated growth, 14.9%. But if we were to peel and kind of parse that out, look at it from enterprise, may be medium, small businesses, look at it at layers, if we peel back that enterprise layer where I'm sure large deals are really helping, are you seeing improved growth at some of the lower layers in the mid-market and smaller business market for the Sales Cloud? Thanks.
Yes, we are and I’ll tell you why that is I’ve touched on it a number of times but I will circle back one more time because I think it is important. I think it’s important because I think for a lot of companies to get to this level of a product they kind of put it on maintenance they abandon that. They look another way and they hope to kind of bring in the next horizon.
They look to kind of Jeff Moore’s more commentary on what is the next wave or whatever and they move to that next product. For us we’re not, we have that of course we have multiple -- successful multibillion dollar product in the company everybody knows that. But we have not give it up on Sales Cloud because there is so much more that we can do and you saw that this quarter in that, we have rebuild this quarter with Lightning so that it works better on mobility.
We have Salesforce1 which now has millions of users on it, I use it every day it’s never been faster, easier it’s level of acuity with Salesforce1 is phenomenal. We have SteelBrick, which our customers love this kind of CPQ kind of capability to be able to do court, quotes, and orders and all this incredible new stuff that SteelBrick does for us that’s built natively on our Lightning platform. We have SalesforceIQ which is a artificial intelligence front end, machine learning front end to Sales Cloud which is incredible.
We have Sales Cloud; we have a Salesforce Inbox which is an email front end of Sales Cloud that is incredible. And we have many, many other things coming, many that you will see Trailhead DX, many more you are going to see at Dreamforce, we have not abandoned Sales Cloud we have doubled, we have tripled down on Sales Cloud, and because of that we have accelerated our growth rate and it’s exciting and our vision for Sales Cloud have not yet been fully realized. I mean we know that there is not just a cloud, there is not just a incredible Cloud vision for Sales Cloud, not just incredible, social vision you all know it has been built on this incredible engagement platform built on our chatter core and then extended into Salesforce1.
Of course it has incredible mobility, the best of any enterprise application in the world with more mobile users gone up than any other application that I’m aware of. And we are now introducing this new AI wrapper that you can see that artificial intelligence is becoming part of Sales Cloud, you can see that already in SalesforceIQ, Salesforce Inbox you can see that in predicted journeys, you’re going to start to see that more aggressively and because we are innovating so aggressively on Sales Cloud you are going to continue to see great results because what customer does not want or need this ability to grow their top-line and that’s was Sales Cloud is giving them in this tough environment.
And by the way all of those same things that I just mentioned work with Service Cloud, they work with our platform, they work with our community. We are have one very solid core platform that is extended through this work that we’re doing, jazzed about the capabilities in the company and what our developers are doing, what our innovators are doing I mean it’s still exciting.
Hi, Marc, I agree. And the thing I would add in Steve is that not only as it accelerated this quarter, this is the fourth consecutive quarter of Sales Cloud accelerating in terms of the year-on-year growth, and so all this stuff that Marc is talking about is taking hold. And the other thing keep in mind and I know you know this Steve, this is U.S. dollar growth that we are talking about not foreign exchange because you alluded to like where is the growth coming from and in fact that’s another point to be aware of.
But the third thing I would say is when you look at all the innovation Marc is talking about and you look at market share and you probably extend we took market share again in Sales Cloud but even more importantly we took market share at the CRM level. Number one again, I took a 150 basis point and our key competitors are falling behind and actually losing market share and so that’s exciting to but this is a continuing trend, it is not just one acceleration quarter, Steve.
Just a final comment on the acceleration of Sales Cloud, if you think about the agenda of every CEO and certainly the most progressive CEOs, it is about growth, it is about shareholder value, it is about stakeholder value and this is why we align so well with our customers and this is why they are interested in our Sales Cloud, because they want to grow, they want to engage with our customers and this is the market leading platform and that’s why we are seeing a reacceleration and we are aligned beautifully with the agenda of the CEOs of the best companies in the world and that they are looking for solutions and this is the best solution in the marketplace.
Yes and I would just get back to my competitive comments which is you look at these other vendors and what they’ve done with their technology in this category, it’s been pretty poor and that’s why when you saw that Magic Quadrant from Gartner, we are way high up into the right because everyone also kind of abandoned their technology in this area and they are trying to -- they give it a lot of lip service but the reality is there is just no comparison between what we have and what the other vendors have at this point, it’s incredible and it comes through in our demos, it comes through in our wins, and it comes through in the core customer success.
Your next question comes from the line of Raimo Lenschow with Barclays.
Hey, thanks for taking my question and congrats on the great quarter. Two quick questions. First one is Keith can you talk a little bit about the linearity in the quarter? We saw Q1, obviously, a very terrible earnings season for a lot of the old-time software companies. I just wanted to see if that's timing or the market share comments that you kind of laid out in the first questions. The second one is since we talk about London and the event there tomorrow. And I saw like, the European growth accelerate again. Could you talk a little bit about where you see the maturity of that market versus the U.S. market? Thank you.
Yes thanks for the question. So let me just start with the international markets into the second part of the question. This has been a big focus area for us over the last three years as part of our one of the three growth levers again extending our partner ecosystems, speaking the language of industries and focusing our resources internationally obviously we’ve made investments with data centers in Europe which we’re very, very excited about, our customers are obviously excited about that, we’re just responding to our customers in that regard.
But we’ve also invested more in terms of customer phasing assets internationally because our customers want to engage with us more deeply, they want to have more strategic relationships. So we’re just seeing the results of this investment that we’ve made over the last three years. As part of kind of the market trends, there is a lot of legacy on premise providers out there quite frankly that are still trying to figure out if and how they can possibly transition to the cloud which is very difficult, a lot of companies will claim that they are a cloud company. But the reality is being a cloud company is about technology, it is about a business model and it’s about a culture of driving customer success.
And these companies that had poor results or soft results, they represent the past and they do not have these three pillars that really were the foundation for Salesforce 17 years ago and that’s why we continue to drive success for our customers, we see great results in the marketplace, we are taking share quite frankly these other companies are losing share as we gain share.
So we’re creating separation with them in the market. And we have the right vision, we have the right story, we have the right product, we have the right execution, we have great partners and we have great customers and that’s why you’re seeing these results.
Your next question comes from the line of Philip Winslow with Credit Suisse.
Hi, guys, just want to echo my congrats on what was a huge quarter. We've talked a lot about Sales Cloud and platform, and those are phenomenal too, but we haven't touched on the Marketing Cloud yet. Our checks are picked up that you guys continue to increasingly good job in cross-selling that into that big Sales Cloud base, and obviously just the product itself has evolved pretty rapidly over the past 12, 18 months. Wonder if you could give us some color there. As you think about the rest of fiscal ‘17 how do you think about the outlook for the Marketing Cloud in particular? And then just one quick follow-up to that.
Well we just came off with Connections. We had this incredible event last week in Atlanta where we had a record number of customers throughout for this event and a lot of great CMOs, lot of great C level executives, they love our messaging, they love our vision and we’ve done a very, very nice job of integrating not only integrating, I would say that acquisition that we made almost three years ago in June of ExactTarget but we continue to strengthen the product. So it is a natural adjacency to customer engagement along with Sales Cloud and Service Cloud. We continue to invest in the product, we continue to invest in the marketing assets as well as our field assets and we’re driving the results and the message continues to resonate.
Yes I would add in on that one too, Keith. I think you guys have landed some amazing big deals in the Marketing Cloud that’s been really, really productive in that way as well, so it’s really nice to see those attributes Marketing Cloud I think coming along really nicely.
Great. And then just a follow-up for Marc B. Service Cloud has obviously been a phenomenal success. It's a big dollar number and continues to grow rapidly. It seems like the customer service market as a whole is pretty hot right now. We've heard some new players start to talk about coming into this space even just this week. When you think about your positioning and sort of what you bring to market here first to some of the existing fetters, but also these new ones trying to get into the market, just how do you think about your positioning? What advantages do you have and how do you think about especially the new entrants?
Well, service is a huge focus of Salesforce and we -- I immediately kind of default to again my comment on innovation and as evidenced the innovation Gartner’s lead analyst just published Magic Quadrant on customer engagement if you haven’t seen it, you should get it and contact Gartner and you will see when you get it that Salesforce has moved farther up into the right of any product that I’ve ever seen in the history of Gartner Magic Quadrants.
So you will have to look at that and we’re not done because where we platform in service completely on the Lightning which would be done by Dreamforce, we are continuing to add and extend service. It remains one of our most exciting fastest growing product, its going; it is chasing Sales Cloud to be our largest cloud I mean it’s an exciting market. Now service is a huge and exciting market there will be many players in service, just as there are many players in sales, just as there’s many players in platform. We are in mega markets and I like there’s innovation in service and competition and service it makes the markets bigger but it doesn’t change our position as being the number one, most important provider of service solutions in the world with largest market share that is what we want to be and continue and where we will continue to be.
And just add to that, just in case you haven’t seen the report yet so, we gained 330 basis points and the report that just came out I mean it’s pretty major share shift it’s to add on to our already number one position.
Your next question comes from the line of Mark Murphy with JPMorgan.
Thank you. I'll add my congrats. Question for Marc Benioff. In recent months, we have seen a lot of evidence of the major consulting firms, such as Accenture and Deloitte and PWC, moving pretty aggressively to build out their Salesforce practices. They've been doing it both organically and through acquisitions, and they seem to be centering their entire digital transformation strategy around Salesforce. And we've seen them converging their services with apps from multiple of your app exchange partners and they're kind of wrapping that around Salesforce. And it seems to be resulting, in part, in this growth trajectory that you've got. So I am curious, does the path even beyond $10 billion and may be to $15 billion or $20 billion in revenue seem any clearer to you as you have these consulting firms coalescing around Salesforce for their digital transformation strategies?
Okay, well this is a great question and I’m going to go to Keith pretty quickly on this but you saw it in my February 2 presentation where we highlighted Accenture and where we’ve also now toured them around the world. You’ve seen the videos on YouTube between Salesforce and Accenture you haven’t, it’s a great opportunity go and check that out as well as the demos, you heard from their CIO, from their CEO, from their President that Salesforce is their fastest and more strategic growing practice. And it is their transformation practice; it is their key cloud practice. You also see that with the some of the other major SIs as well. I’m especially proud of our work with Deloitte. I’m especially proud of our work with Capgemini. And you know from the fourth quarter PWC was just an awesome, awesome relationship that is emerging. And we are delighted with that as well. All of these players have our full attention.
Now for all of them they are kind of competing the growth to be the fastest grower with Salesforce’s ecosystem because all of our customers want service capabilities because Salesforce itself provides actually only strategic services. We don’t really provide these kind of core implementation services. So these large players have acquired many of the key parts of our ecosystem and you just saw that with IBM, they just bought Bluewolf. And they are very good company but they’ve all made strategic bets and they are trying to acquire our ecosystem as fast as possible. We’re continuing to invest in these companies, into these ecosystem companies, we want to start more companies that provides service capabilities, regionally in United States, in Europe, in Japan, and Australia, and other places in the world and these companies grow up and they get acquired by these large companies, that’s a great model for us of course our venture firm who has made a incredible return on that strategy over the last 10 years, now on top of that, I will tell you that I don’t think that there is a strategic systems integrator who isn’t making massive investments in Salesforce right now.
And a lot of that has been led by Keith; I’m going to turn it over to him. He has really given us a partner focus that we did not have before and Keith can you kind of tell us how you doubled down on that and how you provided such great leadership around the systems integrators.
Yes so again this has been one of our growth strategies to really drive this partner ecosystem in many fronts. And Marc mentioned a lot of the large and significant players and these are firms that have deep relationships in the board room, companies of all shapes and sizes all over the world, I mean Deloitte has been rebranded to Deloitte Digital and really when you look at the centre piece of everything that Deloitte brings to the table in terms of digital transformation, it starts with Salesforce. They have done a terrific job there.
I just last week I addressed the Global Partners Forum at Accenture in Munich and talked about digital transformation and how Accenture and Salesforce are doing so well together. And just to give you an example of Accenture, we just don’t have a go-to-market relationship with them which is terrific and they continue to build their practice, they’re also a very large customer of us, so they are leveraging the Lightning platform, they are rolling it out very aggressively, they are getting all the benefits of it and they are building products on top of our platforms. So with a beautiful 360 degree relationship with Accenture that has really served as a model for all of these great systems integrators.
I’m going to be with Capgemini in a few weeks to explore how we accelerate going to market with Capgemini. We collaborate with them very regularly about how to drive the market together.
I was with the Vice Chairman of PWC, a couple of weeks ago talking about our growth strategies together and our job is really to work very closely with these very trusted advisors to listen to them, to help feed and drive the ecosystem because it’s just a huge part of our strategy.
Your next question comes from the line of John DiFucci from Jefferies.
Thanks for taking my question. I think this question is for Keith, this has been two quarters, I mean Salesforce has been putting up numbers that are good numbers for a while. But these last two quarters look to us be really strong and strong primarily it looks on the enterprise, I mean the SMB seems to have been pretty consistent for quite some time. But something seem to have changed with the enterprise, the enterprise customers. So Keith can you talk about what’s driving this, what’s happening or enterprise is just more willing to engage with SaaS vendors in specifically Salesforce or some of the processes have you came in Marc said it’s your third year anniversary coming up, you obviously made some changes and put some things in place, are they just starting to really thinking right now and I guess how sustainable is this, we’ve seen it now for a couple of quarters?
Yes, John thanks for the question. So I think a couple of things. Number one just honestly this has been 17 years in the making. I mean, this is an incredible company with incredible people and incredible set of products and customers that I alluded to earlier and we’ve been able to gain in several markets share and momentum. Starting with Marc’s vision for cloud computing 17 years ago. So we’ve been able to capitalize on that, so that’s kind of point number one.
Point number two is that, we find ourselves in a world where this convergence of cloud and mobile and social and data science and IoT all coming together and we kind of lit the match again with Marc’s vision 17 years ago and we’ve been able to reinforce that vision by driving success with our customers.
And then over the last there is a third point, is over the last three years and successful as a company has always been, we have put a particular emphasis on the enterprise and a focus on expansion in our international markets becoming trusted advisors by speaking the language of the customer around the industries and building out our ecosystem kind of probably answer the question about our SI partners before, so all of these things are coming together. We are built for last that’s been part of the strategy from 17 years back. And I think in the last three years as I said all these key parts are just augmenting but it’s always been a great company with great products and great leadership and incredible employees and customers.
Your next question comes from the line of Ed Maguire with CLSA.
Hi, good afternoon. I’d like to just ask a question about the source of demand that’s driving acceleration in the platform. Would you characterize that more as a push to find demand where that you’re building a developer ecosystem and with all of the new features and Lightning etcetera or it are you actually starting to see more pull demand as this broad ecosystem of all the clouds works together and attracts more business to the platform.
Yes, so this is Keith. So like this is really a multifaceted thing number one our job is to think a vision for our customers around driving success and customer engagement. And then we have to back it up by driving that success and one of the ways we do it is with industry leading products and that starts with our platform. So that platform is really the secret sauce that allows us to engage drive this customer engagement level for all of our customer base in the market.
So we do create a vision, if you will, we do create demand but there also is timing in the market as I talk about early between this convergence as part of the mobile, social data science and IoT all coming together. So customers are seeing a need because the market is right for disruption with all these technologies, our platform is amazing. So we’re able to deliver on that product and then we have build out this incredible ecosystem or ISDs who are building on our platform and they are driving success with our customers by building unique solutions, they love the vision of Lightning and the reality of Lightning and so all those things are coming together. So it’s kind of a push pull effect, the market has been created and we feel that and it’s very cyclical and as a result, you see the results in our platform.
All right, I think that’s all that time we have for questions for today. So I want to thank everyone for joining us on our call for the first quarter. Look forward to updating you on our Q2 results in August and remember you register for Trailhead DX event here in San Francisco June 7 and 8 and of course Europe for Dreamforce October 4 through 7. So look forward to talking to you all in a few months. Thanks so much.
This does conclude today’s conference call. You may now disconnect. Thank you for your participation.
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