Prudential plc (PUK) CEO Mike Wells on Q4 2018 Results - Earnings Call Transcript

About: Prudential plc (PUK)
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Earning Call Audio

Prudential plc (NYSE:PUK) Q4 2018 Earnings Conference Call March 13, 2019 7:30 AM ET

Company Participants

Mike Wells - CEO

Mark FitzPatrick - CFO

Michael Falcon - CEO, North American Business

Chad Myers - CFO, Jackson

Nic Nicandrou - CEO, Prudential Corporation Asia

John Foley - CEO, M&G Prudential

James Turner - CRO

Conference Call Participants

Oliver Steel - Deutsche Bank

Jon Hocking - Morgan Stanley

Ashik Musaddi - JP Morgan

Andrew Crean - Autonomous

Greig Paterson - KBW

Nick Holmes - Société Générale

Johnny Vo - Goldman Sachs

Abid Hussain - Credit Suisse

Blair Stewart - Bank of America

Mike Wells

Well, good morning and thank you for joining us today for our results presentation. Got a lot to go through with you this morning in I think a good level of detail and hopefully you’ve had a chance to review the early comments. I'm going to assume you've all read and studied the disclosures and move right to the highlights.

So, again, resilient results on all of our key metrics in what was an interesting year, I think, from a market volatility, interest rate, political point of view in most of our markets and we're obviously very pleased with the strength and the depth of the performance of the various business units. New business profits, again up 11%, Asia, up 14, the health and protection helping that materially. Group IFRS, up 6.

Looking through those numbers a little bit, Asia, up 14, the USP income, up 8. And if you strip out some of the one-timers in the M&G Pru business, you see it up 5. So again, I think a very strong performance, given the climate we were in. Free surplus generation at 4 billion, up14. Again, Asia free surplus generation up 14. Dividend per share, up 5, again consistent with our policy and our solvency ratio at 232%.

So, I’m going to spend a few minutes on some of the non-financial metrics for the year. So if you consider the normal practice of selling profitable product in the channels, what you expect us to do, let me give you a little color on the amount of work that was done to further expand our capabilities, further extend our distribution, product, technical reach around and I'm going to focus on this slide in particular on the international business.

But to just give you a general feel for the magnitude of what the group is accomplishing concurrently with its day-to-day operations and again, concurrently with the strategic objective of the de-merger. So starting with you will be in our bank partnerships. We'll start up on our left and I'll move across.

So, year-over-year, 2010 to 2018, excellent performances, I think everyone's aware in APE and new business profits, great partner. The new relationship extends 15 years, it adds Vietnam and has a core component around their digital initiatives, their new digital bank, their focus on digital banking, which again aligns with some of the work we've been doing. Standard Chartered, we brought into Ghana. So, again, bringing an existing relationship into one of our newer markets.

This is the model you've seen of a successful playbook being applied to a new regime that we think as excellent characteristics to it. You also saw Sam commercial, [indiscernible] and OCBC as well as some other bank relationships brought into the fold. These vary in size and structure, some are exclusive, some are single product and again it just shows the team’s flexibility, taking some of the things we're best at and going in and partnering with these entities and coming up with relationships that are highly profitable for us, for them and for the consumers.

On the distribution side, segmentation, we've been talking to you about for a while. In Asia, 7000 of our agents are now $1 million round table. That's up 20%. That's a material number. And it's an absolute sense, certainly as a percentage of $1 million round table producers around the world. And it goes what we're talking before about one of the things we needed to address is make sure that the more senior agents in our networks have the product skills, tools available to them to continue to succeed and we're very happy with that performance.

Two new provinces in China. Again, 1 January this year, one end of last year. Materially extending our footprint there, we continue to develop our China footprint and capabilities. I’m going to remind you, this is a web based, excuse me, cloud based, digital based highly scalable platform we have in China. So we still do build that physical presence, we still need to build sales and support as we enter a market, but the infrastructure, this is one of our most efficient businesses to expand.

So these are very exciting for us on the licenses. On the -- on extending distribution partners, TPL digital provider for the UK for fee advised, State Farm will launch later this year. I had a chance to meet those folks in Nashville last week and Morgan Stanley on their advice platform again is coming up in just a few months. So continue to expand distribution platforms.

Babylon, we showed you Ali and his team, for those who joined us in Singapore. This is arguably the world's leading artificial intelligence medical platform. We're taking it into 10 cities, excuse me, 10 countries this year in Southeast Asia, localizing it for each geography. That can be anywhere from the language to the illnesses to the medical provider model and support. But this is part of our desire to continue to build out a healthy ecosystem for our consumers and a larger consumer set, potential consumers and people in these marketplaces to help them with health and longevity in the same way we use robo advice and technologies to help them with wealth.

So, a continued expansion of our capability there and [indiscernible] is another US, it’s very sophisticated platform for registered investment advisory distribution, arguably the most successful in the US, now connected with them through one is appointed sales technology that can now help in Asia, our advisors, agents and bank distribution folks, make presentations where the illustration materials come in seconds.

This is a material upgrade and some of the support they had historically, and then proof for us as an agent management technology that we're moving across the region. And in the latter part of the year, the team embedded auto underwriting in this. So a disproportionate amount of the cases can be underwritten, point of sale, very convenient for the client. Very important for our agent field.

So this is by no means an exhaustive list of what was done last year. But if you look at combination of organic, inorganic, new partnerships, new technologies, new distribution, relationships, new geographies, it's a -- this is running concurrent with our normal business as usual. We're obviously happy with the amount accomplished and I'm proud of the work.

On progress towards de0merger, this is the strategic separation of M&G Prudential from Prudential PLC, very good progress. We announced this a year ago, probably my least favorite question is, gosh, it seems like you've been working on this a long time. We have in terms of hours, but I can take one year, we accomplished a tremendous amounts and we stay at pace and it feels like it's exactly where it should be, if not a little bit ahead of where it should be.

There's a lot to do here. And the majority of the work we feel like has been accomplished. If you think about the project in the rounds, we announced three things this time last year and you see the legal transfer of Hong Kong and the first piece is done. That was a fairly unique transaction historically, and that required a number of regulatory approvals, lots of work by the teams, that's been completed. We are -- the reinsurance piece on the 12 billion UK block with Rothesay is done. There are still some court steps to that that are live, currently scheduled for June 30 of this year, but some approvals required in that.

But good progress towards a part seven transfer. We see that as a prerequisite before the split for -- just to make sure that there's a clean separation and in the entities in their interest, the Hong Kong insurance, HKIA, our new regulator has just – has been chosen as a group wide supervisor by the regulatory college and has been -- done a tremendous amount of work for us working with us and the industry, working with the global regulators on a group wide supervisory regime as well as the interim regime and very good progress on that.

And again, their desire to, as you heard in Singapore to have a well respected, well regarded capital regime and a competitive environment for insurers as well. So, a good balance and agendas. They've done a tremendous amount to help us over the last year and get to where we need to. The team's raised 1.6 billion of new subordinated debt. That is again about 9 points of that solvency ratio, just to be clear, but very good progress on debt and restructuring and this gives us again the ability to model the balance sheets of the two entities the way we think is appropriate.

M&G Prudential, there has been a tremendous amount of work done here from operational platforms, tech platforms, we mentioned the laden, improving the client experiences, clients are very, the time it takes for us to interact with the client and the various transaction in almost every case is improving materially. Some of those core capabilities that we wanted to get in place, you're seeing great progress there. We've added a holdco, which will be the legal entity that will be listed.

The approvals required for it, Mike Evans has been hired as Chairman. Mike and John and the team continue a good progress on building out the rest of that non-executive director board and that's progressing well. And then integrating the support teams, getting to a single management team, getting the cost saves, getting the structure correct to run it as one business, continues at pace and again, the merger and transformation targets that were given to continue at pace and are still viewed as achievable in the timeframes that were given.

Shifting back to the international business. So why don't I just spend a couple of minutes to go back through what the ambition and the operating principles will be for the international company and you can start with a question of why is the US in, why is the -- insert whatever country you'd like here, why are we in a particular market.

So, I want to give you the filter we're using for that okay and give you the rationale for how we're looking at it and also remind everybody that we have been active managers of the business and we continue to -- that's the perspective we continue to keep, but it starts with the idea that we're looking for markets with structural opportunity. Is there a demonstrated demand for a product or service that we think we're the natural owner of that risk or bring a unique capability to that solution.

Okay, we're not looking to enter every and every, any possible good business that's got good returns, you see we’re more than comfortable taking pieces of the value chain, if we think someone cannot execute us or has scale at something we don't think is a critical component, but we're looking first and foremost for structural opportunity. Is there a natural demand in that market for products and services that we think we're a logical provider of, can we operate in that market with discipline.

That may go to the ownership structure, regulatory models, competitive behavior, but do we think that a disciplined model will succeed in that space. Okay, that lens varies by country and by issues that come out of that. But you've seen, this is the capital allocation piece that we think is most critical. You have to look at risk adjusted returns, you have to expect higher returns in markets where you're taking more risk. And you have to take market factors into account when you're looking at allocating that capital.

Okay. These businesses compete amongst themselves. I've said this before, we always have more ideas and we have capital, we have a lot of capital that's a healthy dynamic for a firm that’s our size and growing, okay, and that's as true today as it was in my first time up here. We got a great set of ideas that team is looking at, we always do and that just tells you have got creative people focused on new ways to deploy capital and we're looking very seriously at them.

Can we enhance capability? Is there something we have in our skill set and our tool kit in our team, in our model that gives us a unique advantage in that marketplace? Okay? Is it a cost advantage? Is it a technology advantage? Can we bring a partner in? Standard Chartered, one of the most successful bank relationships, the industry with us into Ghana, okay, well, a lot of the period of time where the partners get to know each other is behind us in something like that, because that's a highly productive relationship with very good relationships and the principles and it starts at a very different place than a relationship with the bank we haven't done business with before.

It could be a tech provider, it could be a reinsurer. There's a variety of ways that we can approach this, but are there things we can do with the relationships and capabilities we have that give us a unique advantage in that market? And then finally, does that produce outcomes that justify the work, the capital, this goes to scale, this goes to risk adjusted returns, it goes to currency, all those sorts of things and if it produces those outcomes, again, it gives us the ability to continue investing in initiative like this, okay?

That's the model. We expect the various pieces to complement each other, we expect them to reduce risk, we expect them to diversify the kind of exposure we have, we expect very fast returns on that capital and high returns on that capital. I think you’ll see that in the materials in front of you today. And so this is where our track record has come from historically. And we think this is the critical element for the business to succeed going forward.

Okay? You've got to have a discipline on how you go into a market, you got to have a discipline on when you come out of a market. Again, I think, we've demonstrated, we’ll look very actively at businesses, channels, product lines, and we feel like at a certain point in time, we'll do, we’ll compete aggressively with anyone. If we don't, we’ll back off or exit and that's part of the firm's discipline, and that's part of the view how the entity will go forward.

Okay, so it's underpinned by the track record, right? But it's also where the confidence comes from on where we see the business going forward, and where we think the capabilities are in the group.

Switch to M&G Prudential for a moment. So with the same sort of lens, right on that -- on M&G Prudential, okay, why should it succeed in this market? Well, first off, if you're going to be an asset manager, if you're going to be a wealth manager, if you're going to provide individual retirement accounts, you need investment performance.

There is no -- that's from an advisory platform. That's the consumers, that's an institutional space. So we start with some good track records, the far left column, if you will, PruFund’s performance at 88% relative to its comparables, the retail funds being 74% above median and 93% of the institutional funds outperforming their benchmark.

But what portfolios? Right, so we go back to capability, so you have, in this space, we've got -- we know we've got the need in Europe and the UK in particular, and certainly they can expand outside of those boundaries, but for individual self funding retirement for pensions, looking to diversify assets for, but compete, but particularly around certain asset classes that are harder to commoditize, right.

So if you go upper right hand side for a moment and we'll jump back to the center in a second. Look at the types of asset classes where M&G has succeeded. Okay.

The multi asset fund proposition, some of the higher value more complicated, what I think more difficult to replicate models have been a huge success for M&G, fixed income, it's clearly been successful, but very little dependency on a pure equity play.

Okay. And again some of the odds in the real estate that again more complicated, harder up, very good track records in those as well, but we think, you get a couple of things out of this, very good track records with the right types of portfolios, you also don't have an asset manager that's dependent on a single category being in vogue.

Okay, this is a well diversified company, right, across the risk spectrum. If a client wants to move out of one position, they've got excellent alternatives and they tend to be in the conservative long term space. Okay. That's their niche. That's what they're best at. And the track records support it and then you see from the fund growth in the center where the success is coming from.

It's very diverse distribution and types of clients, okay, which again helps them across different cycles. And at the most conservative and I think on the fund flows, the GBP8.5 billion you saw last year going to PruFund, an asset manager with the option to have a smooth product. It's a very unique characteristic. It serves a particular niche very well and it's got the performance of M&G wrapped by the capabilities of Prudential.

So, it's a tremendous combination and we think it's -- makes for a highly competitive model. I'm going to do a couple of countries in Asia, one at a time, little bit of a deep dive and then of course Nic and all the rest of the CEOs and the team will be up here later to answer any specific questions, if you want to go a little further.

But taking that earlier lens, a structural first. So let's do Hong Kong, lot of questions about Hong Kong last couple of years, tremendous success. How big can it get? Where does it, can you grow? It's one of our best run businesses, Derek and the team are just a great management team. You have three markets there, you have domestic and you have mainland and now, we have this Greater Bay initiative, which is effectively a hybrid.

The structural demand locally, you've seen has been tremendous for us in a couple of key competitors, the local residents, high net worth, again, insurance is a core part of savings and wealth planning and modeling, health and protection has been a big part of our push there very successfully. Mainland Chinese with economic interest in China continue to increase in their foot traffic.

You've added high speed rail, new bridge, even easier access, so that continues to be fundamental pieces for the growth of the business. And then on the Greater Bay area initiative, this is an alignment if you will of interest on, effectively, 11 cities, Hong Kong, Macau and 9 on the mainland cities with an insurance connect model, very similar to stock connect where the intent of the regulators on both sides of the bay is to allow a client to be serviced on a health product or similar product or if you think of it as a claims paid through an insurance connect pipeline through the bay.

So now Chinese mainland client who buys in Hong Kong can have a bill paid in the mainland, okay. This is work in progress, has been announced by the government, we will get more details as it plays out. This is a tremendous opportunity for us. At 1.5 trillion in GDP, okay, I think it is about the size of South Korea, just this one 11 city project, you're seeing good cooperation between Hong Kong regulation and the regulators in Beijing, okay.

And I think it's an interesting message on the role of insurance cross border as well, okay. China views penetration, Hong Kong views penetration as important social initiatives. Can we do a better job of privatizing the risk of consumers in these markets and so, again, further alignment that's beneficial to us.

Are we positioned to take advantage of that? Well, we have the number one agency force in Hong Kong, tremendously productive, highly skilled, well educated, incredible energy, largest number of million dollar round table producers and they're very, very dynamic, it's a stunning good people to spend some time with.

We have arguably the most successful bancassurance partnership with Standard Chartered and then we have our resources, go back to the China for a second on the other side of the Bay, there are capabilities there as well. So watch this space, but this will continue to be a market that we think has tremendous upside.

You may have seen in the materials, Hong Kong's fourth quarter sales were up 18%, continues to grow. On execution, just strong, strong results. Continued product innovation, focus, when you're in that operation, they know exactly what they're working on. There's tight alignment between the management team, there's tight alignment with the distribution team, very high quality of presentation materials, support, very high quality from a regulatory point of view, from a risk management point of view. And again, last year IFRS up 33% for the business, okay?

China, so structural demand, we don't need to spend a lot of time on growth in China, but significant under insurance, a government target to move that to 5% by 2020, about half that now, pretty well discussed, gap is about the size of the US insurance market, okay. For us, a material increase in the scale of a middle class. So these are the sorts of structural things we look at and say, okay, this is a market that has got the fundamentals we need to succeed. It has the measurable structural demand that would suggest we have a long time to run there, if we do a good job to compete effectively with domestics.

So we added two new provinces as we mentioned, we're now in 87 cities, okay, branches and provincial license. We have access to about 75% of the population and 78% of the GDP. Reminder, we are a 50-50 joint venture with Citic, the law now allows 51 other than AIA, no other insurer has 51 to be clear, some noise around on that in the marketplace.

Okay, so that conversation for us would be both a commercial discussion with Citic. This is a highly successful business and unlike any highly successful business, if you ever change ownership, both parties would want to agree to that. And it would be a regulatory discussion, because the entity is regulated by multiple regulators, so we're very happy with them as a partner, as we enter these new markets, they are tremendously helpful for us going into provinces where they have experienced and they have brand and they have presence.

So it absolutely accelerates our success in that space. And we are very interested in continuing to do more and investing more in China. But that said, we have 48,000 agents focusing on productivity, 32% increase in million dollar round table users. We have 40 bank partners, so we're continuing to grow bank in there as well. And we continue to grow our footprint on an execution.

We participated in this pension trial. China, like many other countries in Asia has a very large aging population, and they are looking for ways to manage the pension demands of those pensioners, as the family model changes, the storage model for pension support was, the children and extended family. The one child policy has certainly changed the dynamic of that and there is a clear and growing need for pension product in China.

So again, we're participating in that, we established, I was over in December, we opened up the Wolfe. This is our wholly-owned foreign enterprise, it allows us to a spring to service institutional and retail consumers in China. We got tremendous support in doing that and it's worked well in the remaining licenses it needs, the GDLP and others as well are in place. We’ve got a very good team, we're starting with there, experienced, capable and we're very confident in how they're going to do.

On the risk management, again received the number one rating from the regulator on risk management, risk adjusted returns aligning with government's objectives, social policy – again, it's important for us to run these businesses at risk levels that we're comfortable with and risk levels that local regulators are comfortable with. So very pleased with the outcome there.

And then I mentioned this briefly, but we continue to be, this is because in some ways, it's a late entrant for us. It's some of our most cutting edge technology. So this is a cloud based, primarily mobile based, there's one signature piece towards the end, but primarily mobile based and certainly digital currency based company for us, almost all transactions are on WeChat or Alipay, including the payment of claims.

Indonesia, so we still very much like the structural opportunities in Indonesia, okay. We are continuing to invest to make progress towards getting its sales growth there. You see the earnings are flat. There's lots to do, I'll give you an update now on some of the progress there and Nic will answer any questions you have later on it.

But we've seen some interesting behavior by competitors in that marketplace this year. It's been an interesting year there. But fundamentally, the structural demand is there. It's a large population, growing middle class, under insured, all these same characteristics we like, okay? We talked about segmentation last time we were together, so our elite agents are now 19% of the APE, this was the -- getting them more product, different support, different technology at the higher end of our book as far as agent productivity goes, material increase in million dollar round table, activation training, all those elements are faster.

Takaful is succeeding very nicely in country. OCBC on board now is giving us some good support in the bank channel and then we've revamped the flagship product and brought additional products online. And again, this was one of the things this business needed was newer and broader product sets to continue to actually monetize that and support the agency base that we built. So good progress towards those goals.

Up to the portfolio level for a second on Asia. So, again, Asia was not without its market volatility this year at macro level, lots of interesting challenges in Asia and just stepping back, you see the benefit of the portfolio, you see quality and resilient growth, right? You see compounding with insurance income being a larger and larger piece of what we're doing. And the second graph you see, the compounding, 94% of what we're selling in Asia is now recurring or regular premium.

We told you we needed to penetrate more into the deeper, better relationships with our consumers, 42% of our sales now were to existing clients, okay, that is great progress and 90% retention rates on the client relationships. So very, very healthy set of metrics on the recurring earnings quality of the back book and then diversification. 7 markets now over GBP100 million of IFRS earnings, 10 growing double digits, good mix of product, the bottom APE, good mix of channel. So very, very happy with the blended effect of our position, the portfolio position we have in Asia.

Correlation to markets, the outcomes compounding with very little market correlation. That shouldn't surprise you given the risk off nature of the products and services we sell in Asia. But again, you just see the renewal premium compounding 18% on the 10 year and then as a measurement of scale, if you will, is there a measurable benefit of scale, the earnings compounding 22 would suggest we're doing this in a way that is, we're using our scale to our advantage and I think there's a -- the dynamic of can we continually keep clients happy, pleased with what we're doing, products relevant to their lives for correct amount of touch, correct support all those things. You see that embedded in here. There's a massive amount of work by our distribution and service people to make this slide true. But again, it's compounding at scale.

Switching gears to the US. Structural, so babyboomer movement through the US economy is well rehearsed. Still very true, 40 million in the next 10 years, the concern about individual retirement, the headlines about pension funds, funding level at the state and fed, all those sorts of things are as front and center as they've been in a very long time and the demand is there. Now, there's been regulatory and there's been headwinds that are well rehearsed in this room that the business has dealt with, but the underlying consumer demand for a, they put some level of protection and a long term savings vehicle is absolutely intact and we think we have an advantaged position, advantage platform to take advantage of that.

We have the industry's best wholesaling products service platform. Okay, technology, you see the sort of things that the group's been able to do in linking with partners that have highly complex or very, very modern sophisticated RIA platforms. That gives us a cost advantage in the US and again, we recognize there is a concentration risk in the US business. So you've seen us from a strategic diversification point of view, look at a number of things that can be organic that can be bolt-on as we showed with John Hancock, that's about a 10% increase in the general account. So we're continuing to keep an eye towards ways to diversify the US business.

On execution, good year on growth in channel, growth is selling group agreements, penetration of those relationships, new distribution partners I mentioned earlier and again, and the technology build to connect with these people at very, very sophisticated levels. Okay? It's a barrier to entry for some and it's one that the team is quite comfortable in meeting, so we like the structural piece, we like our Jackson's positioned, we see the need to do more with Jackson and we think the execution of Jackson is fit for the task

US resilience, again, coming off of Singapore, we've been paying for hedges for a long time, in a decade, where markets have gone up, that's been an expensive luxury. I think you saw in the fourth quarter, the value of them. They did what they were supposed to do. They produced about 900 million of capital, okay, in Q4. They -- the buffers we discussed with you performed in Singapore performed exactly as we anticipated they would.

And you see what the RBC ratios in Jackson. This is a well protected business and there's not a whole lot, from a granular point of view, not a whole lot to say here other than everything did what it was supposed to do, and I know there's been some concern about some of the changes to capital models in the US. So let's -- we intentionally went back to 2016. So you start with a 45 RBC, you generate 178 points of capital. Again highly capital generative business, excuse me, pay the dividend, we have the impact of tax reform broken into two pieces we showed here as one and you finish the year at 458.

Let me give you a different look at this. If you look at the right hand side, we are managing this capital base to a specific set of parameters. I hope that slide demonstrates that. We recognize what a properly capitalized business looks like. That said, come back to the left, you see we can do that while producing very good cash flow off the business. You can do both of these at once, okay. So the strain in the market produced no material difference in the RBC ratio, again the consistency is the story here.

So the resilience of this business, as I mentioned to you in Singapore only really gets tested in a little bit of a strain. And, it did what it supposed to do. The RBC -- for the industry, the RBC at 1/231 was not a particularly easy mark. But that said, Jackson's fine.

And one of my favorite slides. I guess the question on this one, can we continue to grow at scale? The answer is, yes. Yeah, I think the key is a focus on all of the elements I discussed earlier. Can you produce, are the products you selling efficient with capital, do they pay back the capital in a reasonable period of time, do they provide a service to the consumer, the consumer values and they're willing to pay for year after year.

We got those risks correctly priced and diversified or hedged. And if we do, then these slides should look like this. That should produce a supportable, sustainable dividend. And this is now, last year was 1.2 billion, okay, paid out 800 plus million invested in new business, you see a material investment in organic and new capability, we can do all of that and still have a very strong capital position. That's -- we want to be. We want the growth but we also want a good, highly predictable, well covered dividend. And again, you see that here.

So with that, hopefully, what you see in there is quality growth, material increase in the capabilities that this firm has year over year. I think that's one of the things we owe you and we stand here, right, things that position us more competitively for where it's going and what it needs to be able to do in an ever increasingly challenging market.

M&G Pru getting a tremendous amount done towards not just the divestiture, but as a better firm, closer to their clients, better service, great performance, PCA doing what everyone hopes PCA does, which is continue to grow, highly profitable across a good diversified portfolio of successful businesses and then Jackson demonstrating its resilience, its capital management capability, its market position and its ability to diversify.

So with that, Mark, I’ll ask you to take over.

Mark FitzPatrick

Good afternoon, everybody and thank you for coming and I extend my welcome that Mike started off with. I'm very pleased with the group's financial performance in 2018. It reflects our strategic focus on driving growth, while at the same time, making good progress on the preparations for our planned demerger.

During the year, our businesses faced up to a number of external headwinds with market volatility and general global uncertainty ever present throughout the period. Yet, in this environment, we still delivered growth across our major earnings and cash metrics and improved the capital position of the group.

You can see that here in the key measures with new business profit up 11%, IFRS operating profit, up 6%, 11% growth in embedded value and solvency 2 cover increasing by 30 percentage points to 232%.

Now, this is not a chance outcome, but the direct consequence of our disciplined approach, which is reflected both in the quality of the business we have written over a number of years and the way we manage it, while it is on our books. It also demonstrates the strength of our platform and the market positions, enabling the group to grow even when the external environment is less favorable and to accelerate when the conditions are right.

So what this means is that Prudential’s financial performance benefits from resilience throughout the cycle and is able to maintain the attractive combination of both growth and quality and I'll bring that to life now, as we go through the next slides.

Before I run through each of the businesses in turn, I will cover some high level observations at a group level and then conclude with a more detailed outlook at the overall group metrics. I've used this slide before to demonstrate that the long term consistency in the group's performance is ultimately driven by our ability to keep building the base of earnings by writing good quality business in the first place and then actively managing the in force book to ensure we are able to retain it.

In Asia, this can be measured by the stock of recurring premium income from highly valuable sticky business and in the US and in M&G Pru, at the accumulation of assets under management. Progress in 2018 continues this long standing trend. Importantly, we are growing in the areas that we have identified as strategic priorities.

In Asia, health and protection provides the earnings of the highest quality, which are largely immune to investment markets and which grew by 15% in 2018. And our increasing presence in China really highlights the progress we're making in this very important market. This is the outcome of our investment in growth and in building a platform for the future, which in the last five years alone has seen us expand into six additional provinces, providing access to another 380 million people.

Over the same period, IFRS earnings have also grown strongly, resulting in China advancing from our eighth largest contributor to our fourth largest on 100% basis. China is a good example of our approach across the region, but at a much larger scale, where the headroom is material for many years to come. In the US and at M&G Prudential, we are achieving growth in revenue, in the areas where our products are differentiated, and our execution is hard to replicate.

Turning now to the performance of our individual business units and starting with Asia. Across each of the major metrics shown here, our business has continued to extend its track record of resilient growth with double digit increases, which have been achieved at the same time as improving the quality of the financial result. Asia remains well capitalized overall as well as in each of our local markets with significant headroom over regulatory requirements.

Asia IFRS operating profit increased by 14%, driven by the continued strong contribution from the life business, which was up 15%. In Asset Management, like others in the industry, Eastspring has seen more difficult conditions for external asset accumulation, impacting both mix and margin, but unlike many others, it benefits from the structural underpin of recurring growth in internal assets from the life business.

External flows improved towards the end of 2018. And we have seen this continue into 2019 with positive net flows and improvements in relative investment performance. We remain focused on building further on Eastspring’s leading asset management platform, which continues to be a significant point of differentiation among our insurance peers in the region.

Within the life result, there have been some excellent contributions at a country level. In Hong Kong, earnings are benefiting from the significant increase in the scale of our business over the last five years, where APE is now three times higher than it was in 2013 and the move to a higher health and protection content, meeting growing customer needs in this area and has improved both the margin and the earnings profile.

In Singapore, we have repriced our products to good effect and initiatives we have taken to improve claims experience are having a positive impact. And in China, we are building our presence to take advantage of the multitude of large scale opportunities and we are very pleased with the progress we are making.

In each of these markets, earnings will go at a different pace, but we are building scale and breadth overall across the portfolio. And we now have seven countries contributing over GBP100 million in IFRS profit.

The pivot to a higher quality mix remains a key feature of our strategy with 8 countries seeing an increase in the proportion of profit that comes from insurance margin, which is predominantly derived from health and protection business.

Asia's EEV operating profit increased by 23%, benefiting from higher contributions from both new business and in-force profits. The strong new business performance with profits rising 14% can be viewed across a number of lenses. By geography, we've achieved growth of over 10% in 10 of our markets. By channel, we've seen double digit growth in both banker and agency and through the continued prioritization of high margin health and protection, growing up 15%.

APE sales recovered well in the second half of the year, up 8%, underpinned by increasing momentum in Hong Kong and China through the fourth quarter and strong growth in our Asian markets of Thailand, Vietnam and the Philippines. In Indonesia, we are progressing with the multiple initiatives that Mike has covered, but will need time for these to be reflected in the new business metrics. However, across all markets, our focus on writing sales with high quality characteristics and attractive margins remains undiminished.

On the right hand side, you can now see the profit from our in-force portfolio. The result is driven by an increase in the unwind, predominantly reflecting the growing scale of the business and also to a lesser degree the benefit of higher interest rates compared to the prior year.

In addition, through active management of the portfolio, we continue to generate positive experience variances that in turn provide the basis to update our assumptions. During 2018, these effects have been seen across a broad range of factors, including persistency, expenses and claims together with repricing of medical products in Hong Kong and in Singapore.

So in summary, our Asia business is in good shape. We are growing new business at scale. This is adding to the stock of recurring premium income. And the quality is clearly evident in both what we're writing today and what we have written in the past.

Turning now to the US, Jackson's underlying performance has proved resilient through a period of significant market volatility. This saw a marked rise in yields before reversing much of this benefit towards the end of the year and nervous equity markets that turned sharply in the fourth quarter. So over this period, Jackson has paid a dividend of $450 million, absorbed the impact of tax reforms and through the effectiveness of its hedging strategy maintained its RBC capital ratio above 400%.

The underlying components and drivers of IFRS operating profit continue the trends of the first half of the year. Fee income increased by 8%, reflecting the growth in average separate account assets in our variable annuity business. Following the equity market decline in the fourth quarter, 2019 will start the year from a lower base, although policyholder asset values have already benefited from the market recovery in the year to date.

The reduce level of spread income is driven mainly by the factors I outlined at the half year stage, namely the contribution from swaps, which is becoming less material as the instruments roll off. And secondly, the impact of lower reinvestment rates on the overall portfolio yield. Given the increase in available yields since 2016, we expect the pace of the decline in spread margin to moderate from here.

Jackson's headline results have been impacted by deck accounting effects, relating to the effects of market return on the mean reversion approach. This has generated a high level of deck acceleration compared to a positive deceleration in 2017. Overall, these market related effects resulted in an adverse swing of GBP277 million. We will put a slide in the appendix to expand these dynamics more fully.

Jackson's RBC capital ratio improved by 49 basis points over 2018 to end the year at 458%. While the equity drop in Q4 is not something to be wished for, it has provided a tangible proof point for the effectiveness of Jackson's hedging strategy and the ability of the business to manage market risk and the impact of tax reform, while generating capital and cash for shareholders.

We talked about Jackson’s statutory capital buffer in November in Singapore. And you recall that this existed because of the healthy position of the in-force block, leading to flowed out statutory reserves. This, we call, late in capital, helped to mitigate the impact of the fall in equity markets in the fourth quarter, as we anticipated.

In addition, the hedge portfolio, which is defensively positioned to protect against equity market weaknesses performed as expected, generating capital gains in excess of the movement in reserves. So far in 2019, equity markets have performed better, rebounding off December lows. This has also generated capital, as the increase in statutory reserves posted at the year-end has largely unwound.

Now, any further increase in equity markets from here is likely to see more limited benefit recognized in statutory capital as reserves would move back to the flowed out position. Although the recreation of a latent capital buffer would once again provide protection against downside market risks.

M&G Prudential has delivered good financial progress alongside a year of significant structural and operational change, highlighting the strength of the underlying business. It's important to note that both operating earnings and capital have benefited from favorable contributions from sources that may not recur. While some of these might offer scope for further positive development, they’re unlikely to be of the same magnitude on a go forward basis. Nonetheless, these are very real contributions, recognizing the store of value that exists in the in-force book. I'll pick up these items individually on the following slides to help demonstrate the robust performance.

IFRS operating profit of 1.634 billion was 19% higher than 2017. Focusing on the core parts of the business, on the left hand side of the chart, M&G Prudential delivered strong growth from the PruFund component of the with profits fund with shareholder transfers, increasing 30% to GBP55 million. As we explained in Singapore, the PruFund product profit signature is back end loaded and so there is a substantial store of future shareholder transfers embedded in the balance sheet as a result of the very strong sales in recent years.

Annuity earnings have performed in line with expectations, adjusted for the GBP12 billion annuity liability block reinsured to Rothesay Life, which accounted for GBP140 million of IFRS core operating profit in the previous year. Asset Management revenues increased by 6%, with higher overall margin achieved on favorable mix effects.

The cost to income ratio increase to 59%, mainly reflecting costs related to preparation for Brexit, which accounted for 2 percentage points. Taken together, these components of core IFRS operating profit delivered 5% growth on a like-for-like basis.

Of the one-off items, I will draw your attention to two in particular. Firstly, as reported at the half year, we have booked GBP166 million from insurance recoveries related to the review of past annuity sales. And secondly, we've updated our longevity assumptions, following favorable experience and the adoption of updated mortality tables under CMI 16, which together added GBP441 million.

Notwithstanding the current favorable trend in mortality, our annuity reserves remain conservatively positioned and we will continue to assess our assumptions against our own experience on more recent CMI tables.

2018 was a tough year for the asset management industry, with investors generally moving to more conservative positioning. In such an environment, M&G Prudential’s wide portfolio of investment and savings products provided a degree of resilience for both flow and stock.

Total AUM moved from 351 billion to 321 billion over the year. Of this, 12 billion related to the UK annuity block sold to Rothesay and 6.5 billion was a result of the redemption of a single institutional mandate with very low revenue attaching.

The underlying decline of GBP11.4 billion was primarily driven by GBP9 billion of negative market movements, combined with modest net outflows of 2.4 billion.

The residual net flow reflects the balance of continued strong net inflows into PruFund of 8.5 billion, institutional demand for M&G’s differentiator strategies in areas such as infrastructure, illiquid debt, property and public debt and a growing presence in multi asset funds, all of which mitigated the impact of outflows from some of M&G’s more established retail funds.

M&G’s experience in retail flows over 2018 is largely consistent with market trends. Although financial markets have recovered somewhat since investor sentiment remains cautious, with investment association data, showing January ‘19 to be the fourth consecutive month of retail net outflows for the UK industry. However, the relatively resilient performance of the 2018 overall across M&G Prudential demonstrates the value of our diversified mix of assets and strategies and the compelling long term performance track record.

Given the number of moving parts in M&G Prudential’s capital during the year, I thought it would be helpful to break these out and show you the impact on packs, shareholder solvency 2 position on the left. The impact of the Hong Kong transfer now completed and reinsurance of the UK annuity portfolio was in line with the pro forma position we disclosed at the time of their announcement.

The rest of the capital build through the year mainly reflects the components that I referenced in IFRS, including items of a one-off nature and net of remittances to group and together have contributed 22 points of solvency 2 cover. The policyholder position on the right is an additional and very material source of strength. This is a key point of differentiation for M&G Prudential amongst its peers and represents a significant source of ongoing competitive advantage.

My next slide turns to group level and completes the P&L. On both an IFRS and embedded value basis, the operating performance remains the key driver of the progression in shareholders’ funds. This is stated after restructuring costs, which mainly relate to M&G Prudential’s merchant transformation in 2018, but also include a small amount relating to the wonderful IFRS 17.

As we are now entering the design and build phase of IFRS 17, you should expect our cost for this program to increase accordingly. Higher rates in both Asia and the US had an adverse impact on the unrealized value of fixed income securities, with the Asia element recognized investment variances in the USPs and the available for sale line.

Investment variances related to the US favorable annuity block were immaterial on an IFRS basis, reflecting favorable fair value movements on equity derivatives. However, on an embedded value basis, investment variances recognize the negative impact on future fees of lower account balances following the decline in equity markets at the end of the year,

Currency effects were strongly positive as non-Sterling balance sheets were translated at a more favorable rate. Shareholders’ equity on an embedded value basis increased to 49.8 billion at the end of the year, equivalent to 1920 pence per share.

As you've seen from the business unit headline results, the group has delivered good progress on free surplus generation, up 14%. Asia's in-force result was the largest component of the group total in 2018, emphasizing the growth in the scale of the book and the quality of cash conversion in the product portfolio.

M&G Prudential free surplus generation from the in-force portfolio increased by 129 million, reflecting positive experience. The non-recurring items I mentioned earlier added another 461 million, which I've included separately as one-off items in the gray box. We continue to invest in high quality, new business growth opportunities, the reduced level of sales in the US and measures to optimize capital absorption at M&G Prudential resulted in slightly lower new business strength.

As a result, new business profit expressed as a multiple of new business strength increased from 3.9 times in 2017 to 4.8 times in 2018. These results therefore demonstrate that we are successfully managing both the back book and the front book.

As we progress towards demerger, we are maintaining a keen focus on the quality of our balance sheet and the sources of central liquidity available to the group and in the future, to each standalone business. Remittances from our operating entities continue to generate a material source of dependable cash to fund central activities.

Like free surplus generation, Asia is the largest contributor to the total after funding investment in new business growth.

We have additional funding flexibility through untapped credit facilities of 2.6 billion and significant headroom remaining within our existing MTN program.

Ahead of the demerger, we have issued debt equivalent to GBP1.6 billion, as we prepare to rebalance the group's current debt across Prudential and M&G Prudential. We were pleased to have issued these bonds with substitution clauses, which will enable the rebalancing progress -- process at the time of the demerger.

These recent issues included Sterling and US dollar denominations and we retain capacity to issue capital across both businesses in Sterling and non-Sterling markets and will focus on good execution. So each business is capitalized with the appropriate quantity and mix of capital.

Turning now to the group solvency 2 capital position, driven by the strength of our operating results, the surplus has increased to 17.2 billion, with a 30 percentage price increase in the coverage ratio to 232%. Adverse market effects were largely offset by positive currency impacts and other items were net neutral too, after including nine percentage points of net debt issuance in the period. We have been engaging closely with the Hong Kong Insurance Authority, as it develops a new group capital regime for which it has began discussions with the industry.

As part of our engagement, and based on estimated demerger timing, the HKIA has confirmed that our existing subordinated debt instruments can continue to count as capital resources towards meeting the group regulatory capital requirements that will apply immediately post demerger. As the group capital framework develops, we will update you on its progress. Overall, our current capital position under both internal and external measures and the both local and group levels remains robust.

So in my final slide, I’ll leave you with an update of the embedded value growth I showed you in Singapore in November. The message is then as follows. Firstly, that new business is the key driver of value and cash for the group, centered on Asia's high quality compounding contributions. Second, that through the year, we are adding to the stock of future profit and cash every year. And third, that this provides a powerful positive dynamic that underpins the outlook for earnings and cash generation.

You can see that 2018, through the addition of another material cohort of high quality new business has added yet another proof point in this consistently strong trend.

With that, I will hand you back to Mike.

Mike Wells

Before we do the Q&A, if you don't mind, I asked Michael Falcon who has joined us at the beginning of the year as the CEO of the US just to give you a few of his initial observations and then we'll bring the whole team up for Q&A.

Michael Falcon

Thanks Mike. Good afternoon. Now, my name is Michael Falcon, I'm the new guy. I've spent the better part of the last 20 years of my life in the savings, investment and retirement space, mostly in the US and the last four plus years in Asia. I couldn't be more proud or pleased to be here today and part of a great team at Pru and a fantastic team back in the US at Jackson, some of the team is here today as well, meeting what I see as a really great goal, not just financial, but social goal in terms of helping people retire successfully and live a life post work with dignity.

And I think guaranteed income is a big part of that. And as you've heard over the years before, that's really at the core of what Jackson does. So as Mike said, he asked me to share a few early thoughts and observations. And I'll do that this morning. I started 10 weeks ago. And since that time, I’ve spent a lot of time learning about our business. Most of that meeting and working with my leadership team, the management team at Jackson, employees, I’ve been through the sales conference, I've been through an internal board cycle through our subsidiary boards as well as through group board cycle, all of the various control investment and asset liability committee meetings, I've had time to spend with the teams in each of the operational centers, listening to client calls, watching how businesses process, time with our technology group, looking at projects and prospects there and even time on our internal sales desk, listening to interactions with and advisors.

Over the past few weeks, I've done a little more external facing work and that will continue over the next couple of months with clients, intermediary platforms as well as our fund and asset management partners. I've listened and observed a lot. And I'm telling you, I'm pretty impressed by what I've seen and heard since joining.

It's also nice that it's consistent with the opportunity, I was told coming in. I'm finding it very much as bargain for, but I'm really left with three, I think, key takeaways at this early stage that I think are relevant today. The first is Jackson is a great business. It really has a tremendous set of capabilities built over a long time and I think it demonstrates that in lots of ways, some of which Mike and Mark have talked about this morning.

I think it's a disciplined organization, not just in terms of the way it protects and allocates capital, but in its operation. It's pretty deliberate and has generally recognized for very, very high service levels and quality in really every aspect of the business. And I think that drives from a strong service culture. And it's an organization where it is historically very sales forward, but that sales to service and particularly interesting to hear still reactions of how the business, the products and the teams performed through the financial crisis for advisors and for end clients. And it's that distinguishing us from a number of peers in the industry that I think one demonstrates a continued culture, but really the impact that that has.

The second takeaway I have, and Mike highlighted this, I think, as well in his comments is Jackson is a resilient business. And I think we saw that through the market volatility, hedges performing as we would have expected them to through the fourth quarter, but I also think there's commercial resilience to this. There are obviously a number of headwinds in the brokered VA market, in particular, in the US and brokered products being somewhat out of favor.

We're also at the cyclical point with, deep into recovery, or maybe we're mid cycle or late cycle. There's arguments, but with the equity markets and rate environments, there's a lot of headwind in the market. And yet we have very, very strong commercial relationships that we can continue to expand and build on. And so I see a lot of resiliency in the business and particularly given that we're in the business of guaranteeing retirement income, guaranteeing income and assets, if you will, I think resiliency is important.

And that leads really to my third takeaway again early on is that I'm optimistic about the future of Jackson. I think the needs and demand for the capabilities that Jackson brings are growing. We have a leadership position, particularly in fee based and advisory, which is still almost embryonic. I mean, it’s really just in its infancy. And there's a lot to do. And there's no question it's a difficult and complex product. It's a difficult and complex market. But there is a market there. We are a leader in it and we have the ability to, I think, solve a lot of these friction points and make it easier for intermediaries and then clients to do business with us.

It's no secret and I think there could be some more balance commercially in the book over time between VA and other products. And the good news is that over its history, and even currently Jackson writes those types of exposures and has real capability to originate across a spectrum of products, meeting end client needs, and I think we'll see more of that.

And the final thing that gives me optimism is what I term sales alpha. There's a real sustainable, competitive and differentiated advantage in terms of how effectively Jackson and the team go to market, and that's really integrated from the back end all the way to the front, but the most obvious, the point of the spear is the sales force of 180 plus people out in the field, close to 200 back in the sales desk office, covering advisors and platforms across the country.

And it's a highly trained, skilled technical sales force with good longevity. And I think it's -- as we shift into this advisor and fee based model over the next 3, 5, 10 years, I think it's extremely well positioned to be cross trained and meet the changing demands of the market to deliver these products and services. So going forward, I'll be back obviously to share more solid plans or visions of the future. But I do appreciate the opportunity to at least address you all at the start of my tenure here.

I think you'll see me continuing to spend time with the teams and spending more time the external marketplace to get a gauge on where our biggest and best opportunities are. You'll see a focus to continue on strategic diversification, which is important. And also what we can do to broaden our offering both new product as well as distribution, deepening distribution relationships, and then I'll be spending a fair amount of time with the leadership team, aligning the organization, make sure we're putting resources correctly behind the biggest opportunities, maybe pulling back from some of the less important ones.

With that, I'm looking forward to many years of continued success at Jackson, building, stable, prudent, profitable and balanced growth.

So I'll turn it back to you, Mike. Thank you.

Mike Wells

Thank you, Michael. I’ll ask my colleagues to come on up here and we’ll do some Q&A if we’re good. 12:43.

Question-and-Answer Session

Q - Oliver Steel

Oliver Steel of Deutsche Bank, so three questions. The first is just historically, you've described 5% dividend increase as the worst case assumption. So I'm just wondering in the light of double digit growth elsewhere in your business, why you've chosen then to increase the dividend by 5%.

Secondly, can you talk a little bit more about the extra balance that you want in the US business, how far you want to go, what sort of products you need to introduce, how you're going to achieve that?

And then thirdly, you talked about the PruFund profits being back end loaded. Can you give us some sort of idea, I don't know, on a five year view, let's say, based on the current business, what sort of latent profit you've got there?

Mike Wells

Okay. So I'm not sure I’ve described the dividend as worst case. I think the language was earn it, stress it and pay it specifically and I think the key of a sustainable dividend is just that. There's plenty of case studies on dividend distribution getting ahead of actual core earnings and that's not always seen in this firm. So we've got a lot going on this year, Oliver. I think you see the cash, the resilience of the center. It was just viewed as cautious, getting the structural changes and the fact we're not done with the final look at what the two entities will be, but it's certainly not a -- it's not a reflection on our confidence and the growth in earnings. It's just simply a period where the board thought we'd be cautious and think it's a good dividend increase and obviously one that we can comfortably pay.

Extra US balance, I don't think we want to get too much and we have a variety of options there. But I don't think we want to -- I think let’s give Michael a little time to settle in before we get into some of the specifics, you are seeing an increase in the indexed annuity product sales in the US, you'll see that in the league tables and Jackson's looking at a variety of product initiatives. I think for competitive reasons, anything else we're doing we'd want to keep it confidential at this point.

And then, Mark, the statement on PruFund profits looking forward, I'll let you.

Mark FitzPatrick

So in terms of PruFund profit, I think we're going to be wonderfully consistent in our messaging in terms of not disclosing anything in terms of some of that latency at this stage, but I appreciate the attempt on it.

Jon Hocking

Good afternoon. Jon Hocking from Morgan Stanley. I got three questions please. First on Jackson, the guidance you've given today and I think this is the same guidance that you gave in Singapore about there being a sort of 40 to 50 point hit in 2020 for the VA changes. I just wondered whether there's some offset here because you had the additional hedging that you've had to put in place to cover the inadequacy of the current regime, to cover the rate cap positions over and above the economic hedging, is that 40 to 50 basis points net of this, what you expect to save on hedging or is that potentially on top, I just don't think about what the direction of the statutory cash flow is because you seem to have -- you potentially got four years on the banks where you've got exceptional items clouding the statutory cash flow. This is the first question.

And then second question again on Jackson. Some of the movements we saw in the S&P in the fourth quarter, we had some incredible zigzag markets sort of down 5%, up 5%. I just wondered if you could comment in terms of how you handled the over hedging, handled it and was that within the range of what was foreseen.

And then just finally on Asia and the Greater Bay initiative you mentioned, I can see the opportunity, but also presumably there is a threat here as well. You've got a dominant position in Hong Kong, but not in the mainland. What's the risk of mainland companies encroaching on the Hong Kong core business?

Mike Wells

So Chad, if you don't mind, I'm going to put you and Steve to work on the first two questions. And then Nic on the Greater Bay initiative. Is that okay? The US team, get a microphone if we could.

Chad Myers

Okay. So I guess, both questions kind of come together. So let me just start with the second one and then we can roll right back around. So in terms of Q4, the volatility that was there, that's exactly the kind of scenario we're built for, it's primarily an option based program and it's resilient for gappy markets, it's not a purely futures based dynamic hedging model like a lot of the competitors do. So those gappy markets actually help us.

When we got to the point, we talked about in Singapore and we talked about a couple times about how the more difficult scenarios for us, two that we've seen in the last several years. One was that 2017, 2018 where reserves are floored out, we were having to spend more on hedging than we would otherwise be inclined to do to protect statutory balance sheet and also what we saw back in first quarter of ‘16 or first half of ’16, when the market was down fairly significantly, but we also had rates go to an all time low, which also is difficult on statutory basis.

In both those cases, we were having to do additional hedging above and beyond what our normal economic based, cash flow based hedging program would do. So what you saw on Q4 was as reserve started to build, then we saw a very nice balance between hedge gain loss and reserve build. So -- and we saw, because we had that kind of latent capital position coming into a good capital formation in Q4. And obviously the markets reversed back up since then, we've seen those reserves release as Mark mentioned against hedging losses we would have taken.

But all in all, still well balanced and very happy with the outcome. As we look into the new VA changes, that range we've talked about is really kind of a point in time range. So if you just said today we're going to flip the regimes, that's where we get our kind of 40 to 50 point result as I think I've talked about before, that should be a generally what you're seeing is an increase in adjusted capital and an increase in required capital and of similar magnitude, which is why the with the formula, we're starting at a 450% ratio. That's going to, by definition, bring the ratio down if it's a one for one top and bottom.

But what that will do is give us better alignment going forward, so we'll have some more reserves than we would have had before. So there should be a little bit less pressure on the upside and if we saw Q1 16 replay, we wouldn't expect the extra hedging we have to do on statutory side. So it's not so much that there's a point for point today, if we said we're going to put the new one in, we're going to get some sort of relief vis-à-vis hedging, but what we should see is on a go forward basis a little bit less hedge spend, specifically at around those statutory related tales.

Mike Wells

Okay. And Jon, just one last comment, I think you do – it is an interesting question of what the market will see as AA level RBC, as you are talking about a more -- less volatile regime, but that's again outside of our control. That'll be market.

Nic, on Greater Bay Area initiative, competitors coming over.

Nic Nicandrou

Okay. Well, the threat needs to be contextualized vis-à-vis the reasons why people come across from Mainland China to buy in Hong Kong. There's a number of reasons why they do that. The first one is diversification of assets, if you like, it gives mainland customers access to overseas types returns. The second reason is exposure to hot currencies in that it allows them to effectively invest in products that are US dollar denominated or linked to the US dollar.

Also, there's more comprehensive cover that the combined -- many of the critical illness and medical products not leased to cover them for early stage diseases and multi-stage type illnesses, better hospital access and actually access to Western brands, which are not as readily available in mainland China. So, all these -- that's why people buy in Hong Kong. Yes. Ultimately in time, the close may be the other way, particularly where I say a Hong Kong resident wants to buy the renminbi denominated product, but those products are already available in the market. So my assessment, our assessment is that the opportunity is much, much greater than the threat.

Just to build on what Mike covered earlier, we saw a 15% increase in the number of visitors from Mainland China in Hong Kong from 44 million to 51 million. In fact, we saw a record level of visitors in the fourth quarter of 2018, aided by the increased connectivity that's coming through the new road and the rail services. It's no coincidence that behind the 18% increase in our Hong Kong sales in the fourth quarter, allies a 42% increase in the mainland China sales. So you see those effects coming through as traffic or visitors increases.

Ashik Musaddi

Ashik Musaddi from JP Morgan. Just a few questions. First of all on cash remittances, it looks like your move to around 100% payout at the moment on a cash remittance, net of holding company, I think it's largely driven by lower US dividend. But how do you think about this number going forward? And especially how do you plan to fund things like the payments you will make to EOB, 600 million? Would you be using the debt that you have recently raised or that has to be paid down as a restructuring or and you'll go down on cash balance. Any thoughts on that would be great.

Secondly, in terms of US RBC, I mean Mark, you also mentioned that US RBC is still doing all right, but any thoughts on what -- how things have moved in first quarter this year like year-to-date. I mean, how your equities hedges have performed, how interest rates have performed, because it kind of feels like equities up is negative, interest rate down slightly is negative as well. So shouldn't it be moving down more back to 400% RBC or do you still believe it's around 450 at the moment and how -- what does it impact like the dividend from US?

And lastly is on the UK capital. I mean, UK capital has moved up nicely because of this longevity release, which will most likely happen for next two years as well. But you still aim to maintain say 1.170%. So are you looking to extract more dividend out of UK because of that.

Mark FitzPatrick

So in terms of the cash remittance effectively, the philosophy and the approaches we bring up, what we need to the center and Canada in terms of where we are at the moment, given the fact that we raised 1.6 billion of Sterling, and we have a cash stock at the end of the year to over 3.2 billion, bringing up extra for the US just didn't seem to make a whole lot of sense.

There's also capital efficiency with actually having some of the extra capital in the US, because of some of the inadmissible DTA that we can bring in to that components. So there is a financial play in terms of doing that piece. But in essence, we bring up what it is we need, when it is we need it on that particular piece.

Mike Wells

On the UK capital, I guess Mark as well, I think, or John, it doesn't, I mean.

Michael Falcon

That is probably more a question for Mark.

Mike Wells

So in terms of the UK capital, in terms of where we're at, so we're very pleased with the performance of that business, how it's done with the element of capital creation. We're going to continue to keep a close eye on it. We're expecting the guys to continue to work hard over the course of this year, continue to keep a close eye on it in terms of up to the stage of de-merger. We have set out the element of that we would – we’re aiming for 170, we’ll look to see what happens closer to the time in terms of what that ultimate ratio is going to be and what the ultimate capital position is going to be.

The key thing to bear in mind is that it's in our interest as a PLC board to ensure that M&G Prudential and PLC are well capitalized, well regarded and set up for success. So we will make sure that we do those things for both those companies, as part of the demerger.

Mike Wells

And then Ashik, on the US RBC, so we don't give off cycle as we've discussed, it's December 31 shares, it’s a point in time metric, that's a hard mark and Jackson did well in it. Directionally, capital is improving. I think Mark referenced at this comment. So, if you are running that calculation, that would actually be better, but we're not going to disclose monthly.

Andrew Crean

It’s Andrew Crean at Autonomous. Just one question. There's an awful lot of talk about growth in the presentation, yet, the stock trades on 0.8 times embedded value, which is kind of rating that [indiscernible]. So there was a gap, a major gap in perception here. I wonder whether you could talk a little bit about what you perceive that gap because it's been around for some time to be about and what concrete proposals you have to close it.

Mike Wells

Andrew, I think it's our job as a management team to manage the earnings, the quality of the growth. I don't think that the share price has some market factors to it that are outside of our control. So, I think you're seeing the messaging, the deployment of capital, the performance, that consistency, all those things that are management's control, but I think commenting on the share price is really a market issue.

Greig Paterson

I’m surprise you only have two questions this time. Just in terms of the, it surprised me that you increased the debt by a net 1.2 billion and then I read quickly the released today that post demerger, that would increase a little bit more. Has there been a decision to increase the structural level of leverage within the group and we've seen this manifest or some of that money going to be earmarked to redeem some debt and go back to the old level, it’s question one.

The second one, and excuse my memory, I saw something about Babylon raising money and whatever just top rated, I had some negative thoughts about why were they raising money when Pru has just injected some money and et cetera, et cetera. So I wondered if you could just update on how, I know it's only two or three months since you did before, but how's the Babylon rollout going, is everything hunky dory or is there any issues there?

Mike Wells

So Mark, do you want to comment on structural debt? And then Nic, do you want to comment on the Babylon rollout, stay away from Babylon’s equity story that was just for the record. It’s outside of our jurisdiction as well.

Mark FitzPatrick

So in terms of the debt, the idea is to make sure that we have some flexibility as we go through the changes in the movements in the debt stack ahead of the demerger, so making sure that we've got the right debt in the right place and then we've got flexibility in terms of the tools that we use to move the right debt in the right place. And then over time, I’d expect to see the debt numbers coming back down.

But over the course of the build up to and immediately post, that may will be which is what we've highlighted in terms of the MTN as well, the fact that it might lift up a little bit.

Nic Nicandrou

Okay. On Babylon, the plans to launch this service in our first market, which is Malaysia, pretty well advanced. We, as Mike said, the first phase was to get Babylon to help us localize the app, both in terms of language, so it's now exists in Bahasa, and also in terms of local illnesses. So that's done, we've engaged with the health ministry to get approval as a health information service. So we've gone through that particular step and of course, it's been very, very heavily tested by 3000 or so staff that we have in Malaysia.

The launch is scheduled for April. It will include some of the basic features that we showcased in terms of the diagnosis, the system checker, the digital twin, we've added a number of additional services such as aims, detection service and also an online doctor consultation, which will be available for free for our own customers, but at a charge for non customers, and also medicine dispensation will be part of that as well. Later in the year, we will add wellness rewards, chronic disease management, and hospital admission. So as I said, it's well advanced in Malaysia.

We've also started in Hong Kong, Singapore, Indonesia and Thailand. But just to manage expectations, our emphasis at the first 12 to 18 months will be on ramping up the user numbers, establishing service partners and connecting to existing and new partners’ platforms. We will be tracking the number of downloads that we're achieving, how many of those are then converting to monthly active users and then in time, how many of those will convert into revenue generating users. We’re also developing our digital marketing tools and looking to put in place a very smooth model to move from kind of online to offline, handoffs to telemarketing and agency. So all that is in -- is pretty much progressing as we expected. And we'll be able to give you more updates later on the year.

Nick Holmes

Nick Holmes at SocGen. Couple of questions, just on Jackson's hedging program. Just to come back to that, wondered if you could give us more color about how you handle the basis risk. And because I mean, looking at the disclosures, you seem to be hedging with index options mainly. And I'm just interested to hear how you structure the policyholder asset liability management because I think policyholders have pretty broad asset allocation choices. So how do the options reflect that?

And then second question is, looking at the cost of options, I think Chad, you said the zigzag markets actually favor options. But I didn't quite understand that, because don't options rising cost when markets are volatile. So I wondered if you could also just explain, give us more color on that. Thank you very much.

Mike Wells

So, Chad, you want to do basis risk and cost of options across the cycle?

Chad Myers

Sure. I think on the basis risk, Steve covered some of that in Singapore too, so there's some refreshing there too on the slides. But just broadly speaking, when we put funds on our platform, we underwrite them to certain characteristics and so while there might be good funds out there that generate good alpha that don't really track well, those are the types of funds we don't put on our platform, ones that have more stable investment offerings over time that have relatively consistent betas that are easier for us to track on a basis risk type of basis. Those are the types of funds we have there.

So what we find is couple of things, the funds that we -- because we do underwrite them, they are very stable through time, we don't see a lot of short term basis risk coming through. We, and over the long run, we really wouldn't expect to see much anyways, because most equity type of markets and most equity type of investments are going to tend to correlate over time. The one exception to that would be the more of the international emerging markets, things like that. We do have hedges that we specifically have and a lot of that's more currency than it is actual direction of equity markets, although last 12, 18 months has been fairly dispersed across global equity markets, but we do have hedges on [indiscernible] in addition to the S&P that have mitigated most of the basis risks that we've seen in the underlying separate accounts.

With respect to -- also, what we don't see from our online policyholders is a lot of movement. So they tend to stick with, make allocations and stick with them. We don't get a lot of in and out activity going on there. So that's very stable through time, which also helps with the basis risk.

With respect to cost of options, the point I was making about the zigzag, so if you own options, going into a market, you're effectively long gamma. So to the extent that you're doing a -- like a delta row hedging replication type program, you're going to get -- you're going to see the sensitivity of the underlying equity instruments moving on you and you have to rebalance the delta, the futures type of position.

When you walk into that type of environment with options already in place, which we do, which is expensive relative to just hedging with futures and steadily grinding up markets, when you walk into that type of environment with options already in play, you're going to outperform because the options are going to have a similar type of gamma to the underlying liabilities, which is a key feature for us in stress times and with respect to the pricing or the costing of those options, there's things we can do to do things differently, instead of just don't -- outright only put options, you can do put spreads and take advantage of skew. There's things like that that we do that will help in those environments, but typically speaking, our option book as long enough in duration to get through these V-shaped kind shocks.

Mike Wells

One quick comment on the first point, we also have something coming from the asset management side, have been very impressed with this. It's a very large separate account portfolio with a wide diversity of funds. There's diversification and bounce in that portfolio itself. And there's great visibility, like instant visibility. So there isn't a lot of change in allocations that end consumers make. But even where they do that, it's instantaneously visible to the team, so they can see exactly what's there. And there's a level of risk mitigation, just in the size and diversification of those holdings. They're not all equity funds, they're not all -- certainly not all emerging market equity funds.

And Nick, if you're managing money in the platform, they're seeing your net actual holdings real -- effectively real time, so they're hedging the actual underlying stocks in positions in the sub, accounts not necessarily trying to just track the fund. So it's the best –

Mark FitzPatrick

It’s at the balance sheet level, it's not at the contract, the hedges aren't at the contract level, which would be extremely expensive and problematic for that reason.

Johnny Vo

Hi. It’s Johnny Vo from Goldman Sachs. Just three questions. I mean, I guess in China, as we get closer to liberalization of the market, I mean, how do you see the relative merits of your joint venture versus a wholly owned subsidiary of one of your competitors? First question.

Second question just in regards to PruFund, I mean, it's been doing extremely well. I'm not sure whether it's sold on third party platforms. And if it isn't, are you planning to do because that could obviously give a boost in terms of sales volumes.

And third question just regards to all the movement on the holding company, the debt and various other things. I guess, Mike, when would you be in a position to give us more information on the synergies of these holding companies that are de-merging and the benefits that you'll see from the demerger to the market.

Mike Wells

Nic, do you want to do China first?

Nic Nicandrou

Yeah. I mean, look, it’s -- we've been quite open about our desire now that the market is liberalized to own more than 50% of the business. If we are able to do that, then that will give us an instant pick up, if you like in the -- in our numbers, but as Mike said, that's dependent on a couple of factors, which are not entirely within our control. But I think the market is wrong to underestimate the potential of simply growing this business and the operational leverage within that and let me just give you some more color around that if I may. When we look -- we put up a slide in Singapore that’s showing where our flows and the new business value comes from amongst the now 19 provinces that we have.

When you go beyond -- beneath or rather beyond that, you see that in a couple of places in Guangzhou and in Beijing, we have penetration of between 1% and 2% in terms of gross written premiums, and everywhere else, we're well below the 1% level. Overall, we're about 72 basis points of market share. Simply adding 10 basis points of market share a year would increase over that five year period, the new business contribution. If you then overlay the project at 10% to 12.5% increase in – growth in gross written premiums, that becomes 3.5 times the MVP. So the operational leverage is huge.

And I think these numbers are conservative when you bear in mind that over the last five years, our MVP increased five times. So really the challenge is to grow that footprint, which is where we've been investing time. We've added – we’re now operational in our 19th branch, we're preparing for our 20th branch. We upped the number of the presence that we have in 10 extra cities to 87 now. That's not the only driver. We've increased -- we've now added 32 new sales support officers, bringing the total number to 214.

We've increased our agency count 9% from 44,000 to 48,000, we've signed up three new bank partnerships so that we're now over operating with over 40 partners. That gives us access to 5000 bank outlets in that market. That's 20% up on a year ago and we've increased the number of wholesalers that are servicing those bank outlets by 28% to 1400. Therefore, we’re just going after that, that opportunity, we're doing all of that at the same time as focusing on the high end products, health and protection is now 45% of our sales. Regular premium has gone up to 97%, client retention is 94%.

All of these drivers mean that all the key indicators of future financial earnings and value have increased double digit, whether it's embedded value, whether it's the gross written premiums, whether it's the size of -- the assets that we manage in that business. So simply by going after the opportunity systematically, diligently and making sure we're doing in quality gives us huge operational leverage, which is actually much, much bigger than simply increasing our ownership by 1% or by 25 to 30 as we said before.

Mike Wells

John, on PruFund and third-party platform?

John Foley

We don't sell it on third party platforms, but what we are looking to work, how we are looking to grow PruFund is through Europe. So we are busy diligence or others are diligence us in terms of the product to sell through our partners in Europe, bank channel partners in Europe. So that's where we're heading with that product. Clearly, we've got to maintain the integrity of the performance of that product. That's what drives the sales. So that's how we choose to do it.

Mike Wells

And Johnny on the synergies, So I think the -- for M&G Prudential, before we announced the demerger, we announced the merger of the two entities and they said cost targets and part of that was improving service and capability and you're absolutely seeing that now. And part of that was cost reduction, which is, as we mentioned, is on track. We are adding the capabilities to be a standalone firm. The governance, the sovereign functions, et cetera, that's embedded in that model. So that's an added challenge for them.

On the international side, when you're doing this level of work, it creates a sort of inflection point to look at why you do things, I mean our user management team, you could come up with a reason to do that by yourself without any sort of external catalyst but this absolutely is a catalyst, so there is a soup to nuts look at every process we have, every role we have, how can we get closer to the client, do things faster, all that and that has some clear cost savings in it. But we'd like to announce those as we get to them, not project them. But we do see a leaner, closer to the consumer model when this is all done.

And I think you need to be, just stay relevant to the consumers and the accounts we have, that's how it should be.

Abid Hussain

This is Abid Hussain from Credit Suisse. Three questions if I can. Firstly, if I can just come back to the debt leverage, I just wanted to get a sense of what the real leverage capacity for Pru PLC post the demerger is? I think if my math is correct, I think you end up with a IFRS debt leverage of around 20% to 24% for the international business. So I've allocated about 3.5 billion to the UK. And I'm just wondering if that's the right sort of level or would you look to increase the leverage from that level going forward?

And the second question also on debt, but regarding Jackson, I just wanted to understand how much of your existing external debt comes towards the RBC ratio and if there's any room to inject more debt locally into the US and what the constraints are around that?

And then just finally, around the demerger timeline, I think I heard you say that you have a court date for the past seven transfer for the end of June, assuming you got approval at that point, what else is left and how long would it take, is there a risk that the demerger might spill into next year?

Mike Wells

Mark, you want to do debt? Chad, you want to do Jackson, RBC? And then I'll do timing.

Mark FitzPatrick

Okay. So in terms of debt, the kind of ballpark that you're talking about in terms of your numbers I think are fair. Clearly, we will be looking at future opportunities in terms of where we are with our debt levels, in terms of the cost of debt, there's still quite a lot we need to do with debt overall in terms of the restructuring of the debt, in terms, in anticipation of the demerger. So we need to get the debt in the right buckets with the right features with the right characteristics.

And from PLC going forward, we will be keeping a close eye in terms of overall debt levels, we will be keeping a close eye on just ongoing opportunities we have in the market and then how best to be able to fund this.

Chad Myers

So the only external debt that we have at Jackson outside of the spread lending business is surplus note. Let's do later this or do later next decade, it does count for capital purposes and therefore for RBC, there is more capacity to do that within Jackson's. Then I think pass that is more of a question at PLC where the most effective place to raise debt. [Technical Difficulty]

Mike Wells

On the demerger timing, so we haven't said it would be this calendar year. We – clearly, we got to go off a full set of -- an audited set of financials. So that's one of the criteria, so half year or full year, you need the debt piece Mark was mentioning, we need to finalize what the balance sheet of both these entities look like, the governance in place for the standalone firm, which is its board, the regulatory approvals in both jurisdictions that includes reconvening regulatory college on the international side.

And then I think the task we've been given by the PLC board is to make sure that the quality, the execution is fit for purpose for two standalone footsie companies of this scale, so it's as much a quality lens and make sure everything's ready to go. But the, as you saw from one of the earlier slides, a tremendous amount of work has been done to date and we think we have the teams in place and we think we're making very good progress for it, but we will keep you posted as we knock back some of these requirements.

But think of one of the dynamics being that the financials date and we want to go off audited financials, we don't intend to do a counter -- an off cycle set of books.

Blair Stewart

This is Blair Stewart from Bank of America. First question is, you gave an indication of the Asian surplus against local minimums. I just wonder how much of an indication that is to true surplus hope, where would you be happy bringing that down to, how fungible is that as well, but I guess more importantly, have you had any -- anything to share with us with your conversations with the Hong Kong regulators to how the PLC capital position would be regarded? It’s the first question.

Secondly, for Nic, two smaller questions. Indonesia, we've not really seen any impact of the initiatives yet. Is there anything that you're seeing that you can share with us that may be good, bad or indifferent and is there -- is the Greater Bay Area initiative, is that a signal do you think of a more relaxed view from the Chinese regulator on mainland Chinese business after some tightening they did a year or so ago?

And finally, actually, that's it.

Mike Wells

Okay, appreciate that. Let me take the last one first. And then James, if you wouldn't mind, I'm going to have you just give him a little bit and then Nic, you can do Indonesia. So I'm heading to China next Wednesday night for the China Development Forum. And one of the specific questions will be with the various political leadership is their view, including the Chairman, the regulator, what's their view of a cross border, it's come up before.

I mean, it's never been, you do not hear the same, I've never heard the same concern in Beijing or in a meeting with senior Chinese regulators that I've heard in a meeting like this about Chinese with the concern is, is on penetration rates and levels and quality of product and the strength of balance sheet and asset liability. That's the dialog and I've been a minimum of four to six times a year since I've taken this role.

So there's been plenty of opportunity, if they had a concern about cross border to raise that, and I've never had that come up. So -- but I tend to bring it up -- the Greater Bay initiative, I think has got a lot of dynamics to it. The first key to it is to make sure, for us to make sure we're servicing those clients up to their expectation and candidly up to their regulator government's expectation. So that's one of the things we wanted to find is what do they see with that insurance connect, what do we need to build to be ready for it. I assume, we're assuming Stock Connect is the model, just given the names, but, that's the type of thing to validate in one on one meetings and in various sessions with the leadership of the country, so we got a shot to do that in the next couple of weeks.

James, on the discussion with HKIA?

James Turner

Okay. So thanks, Blair. In terms of HKIA, we are, as Mark said, actively participating in the HKIA industry engagement on the development of the group wide supervisory function and so that includes the future capital models, because as you said, in a number of the countries, the local status actually inviting constraint, not the solvency 2 numbers.

And that said, we're also continuing to engage with IIS and also on the development of and ICS, but the discussions with HKIA on the principles of the group supervision and capital have progressed well. We've been working really closely with them for some time now and whilst it's too early to give you indicative numbers, we will update you once the HKIA’s proposals have been published for consultation.

Mike Wells

And Nic, on Indonesia.

Nic Nicandrou

Yeah, there's a lot of – I don't really want to give a forward-looking statement on Indonesia, there's a lot of work that we're doing to address what I referenced back in November as the strategic dimension of the business as well as the operational dimension. On the strategic dimension, if we can segment the market into kind of four buckets, there is the agency linked where we have a leading position. That part of the market continues to be subdued. It's a big part of the market.

It's around 25%, but it's not moving. The product that we launched in September is introduced, many customer friendly features and of course, it's only available through our electronic platforms. In a country such as Indonesia, with over 250,000 agents, it takes time to effectively train everyone to use those electronic platforms and to also learn about the product. That was taking place through the fourth quarter. We’re seeing good take up of the product, we’re seeing high case sizes, but it's -- there's more to do and there'll be a high net worth, mass affluent of high net worth version of that coming later in the year. So that's our response to that.

The second part of the market is the agency traditional, that's about 11 points in the market, 11% market. Historically, we haven't done anything in that space. We launched our first simplified endowment product in January, targeting effectively the rookies and the core agents. We’re seeing good momentum in that, about 77% of the sales of that product are coming from rookies and core agents. We are iterating that product, we are finding, we’re trying to simplify it further and we will be introducing further simplifications such as underwriting with five questions later this quarter. So, again sales there are picking up, it's making up about 6% of our APE in the early part of the year and there's a lot more we can do there.

On the banker, which is 40% of the market, we continue to push through with UOB. We've now started doing business with OCBC. Mike referenced that, we are busily on-boarding another kind of small medium sized bank in Q1 and of course once the Taiwan CFC transaction completes, we will get access to Shanahan's branch network there and we continue to look for opportunities in the retail space because UOB and SCB really are in the wealth space, be it on an exclusive or non-exclusive basis.

The balance of the market, which is 23% is on group business. There, we’ve had no presence historically, we're launching on the 22nd of April, our employee benefit type business. The systems are built. We're ready to roll that out and will target the 27 million SMEs in that particular market. I think we can get some decent traction.

At the same time, Babylon is coming online later in Q2 and we're also exploring opportunities to work with non-traditional and platform based partners. And of course, there's a lot of platforms that are getting a lot of traction in that market. The operational dimension, which looked at where we were looking to retool our agency is also proceeding as I would like it to proceed at this stage. We've seen -- we’re giving better training, better tools, better products to the elite and the MDRT, that's around 2000 of our top agents and their contribution is improving.

So, we saw their contribution to APE rise from around 8% to 19%. And you saw that on the slide, we're putting a lot more emphasis on Sharia. That grew 17% last year. It's now about 25% of our agency sales. And we have a leadership position in that particular market. We've set that up now as a separate business with a separate CEO, separate budget. And we are -- we expect to get more traction there.

When it comes to the agency leaders, we're giving them more support via hiring. One of the things that we saw in ‘17 and ‘18 is that only about 60% of them hired new agents. That number needs to get much, much closer to 100 and we're giving them the appropriate support and we're also strengthening the infrastructure that we have to manage this very many branches, the internal infrastructure, we're doubling the number of effectively sales support managers and reorganizing the management structure.

So a lot of work, a lot of work. We've got, as I said, a great business there, a great platform, notwithstanding some of the difficulties, it is the number one provider in that country. As I said before, I don't really want to give a forward-looking statement. But, the action plan that we referenced in November is in motion.

Mike Wells

Thanks, Nic. And then one additional comment in China, the cross border, we have had Hong Kong validate and look at, from a regulatory point of, view we're complying with their rules on cross border and that's a normal part of their governance in their previous forum and their current form. So we have had those reviews just to be clear.

Mike Wells

Well again, thank you very much for your time and attention and we look forward to seeing you at the half year.