Covetrus, Inc. (CVET) CEO Benjamin Shaw on Q1 2019 Results - Earnings Call Transcript

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About: Covetrus, Inc. (CVET)
by: SA Transcripts
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Earning Call Audio

Covetrus, Inc. (NASDAQ:CVET) Q1 2019 Earnings Conference Call May 15, 2019 9:00 AM ET

Company Participants

Nicholas Jansen - Vice President, Investor Relation

Benjamin Shaw - President & Chief Executive Officer

Christine Komola - Executive Vice President & Chief Financial Officer

Conference Call Participants

Erin Wright - Credit Suisse

John Kreger - William Blair

David Larsen - SVB Leerink

Andrew Cooper - Raymond James

Kevin Kedra - G. Research

Operator

Good day ladies and gentlemen and welcome to the Covetrus First Quarter 2019 Earnings Conference Call. At this time, all participants are in a listen-only mode. Later we will conduct a question-and-answer session and instructions will follow at that time. [Operator Instructions] As a reminder this conference call is being recorded.

I would now like to introduce your host for today's conference, Mr. Nicholas Jansen, Vice President of Investor Relations. Sir you may begin.

Nicholas Jansen

Thank you, Joelle. Good morning. Thank you for joining us for Covetrus' Q1 2019 earnings call, our first as a publicly-traded company. I am Nicholas Jansen, Vice President, Investor Relations. Joining me on today's call are Benjamin Shaw, our President and Chief Executive Officer; and Christine Komola, our Executive Vice President and Chief Financial Officer. Ben and Christine will begin with prepared remarks and then we will happy to take your questions.

During this conference call, we anticipate making projections and forward-looking statements based on our current expectations. All statements other than statements of historical facts made during this conference call are forward-looking including statements regarding management's expectations for future financial business, operational performance, and operating expenditures.

Forward-looking statements may be identified with words such as will, may, expect, plan, anticipate, upcoming, believe, estimate, or similar terminology and the negative of these terms.

Forward-looking statements are not promises or guarantees of future performance and are subject to a variety of risks and uncertainties many of which are beyond our control which could cause actual results to differ materially from those contemplated in these forward-looking statements. These risks and uncertainties include those under the heading Risk Factors in our most recent annual report on Form 10-K, quarterly report on Form 10-Q, and other periodic reports filed with the Securities and Exchange Commission which are available on the Investors section of our website at www.covetrus.com and on the SEC's website at www.sec.gov.

Forward-looking statements speak only as of the date hereof, and except as required by law, we undertake no obligation to update or revise these forward-looking statements.

Also as indicated in our registration statement and our 10-K filing, our financial statements for the prior year have been derived from the consolidated financial statements and accounting records of Henry Schein. These include allocations for direct costs and indirect costs which were attributed to the Animal Health business of Henry Schein. Some of these allocations, for example, were for certain support functions that were provided on a centralized basis within Henry Schein such as expenses for certain aspects of business technology, facilities, and other corporate functions. Henry Schein will continue to provide some of these services to Covetrus under the transitional service agreements or what you may hear us call TSAs.

As we noted in prior filings, the combined financial statements did not necessarily reflect what the results of operations would have been had we operated as a standalone public company.

For all periods starting with the first quarter 2019 and going forward, our adjusted results will be based on a direct cost associated with our standalone operations and not allocations. Those results will include costs related to the services we receive from Henry Schein under the TSAs I mentioned.

Additionally, our financial statements for the prior year and through February 7th 2019 do not include the consolidated financial statements of Vets First Choice. During this presentation, we will provide certain pro forma results for the first quarter 2019 and the first quarter of 2018 to help investors understand the underlying trends in the business. However, the combined financial statements do not necessarily reflect what the results of operations would have been had we operated as a combined company in both periods as those results would depend on a number of factors including the chosen organizational structure, what functions were outsourced or performed by employees, and strategic decisions made in areas such as information technology and infrastructure.

We acknowledge this creates complexities in certain of our year-over-year comparisons, particularly during the first quarter when the closing of the transaction happened midway through February.

You can find this morning's press release announcing our first quarter 2019 results and the slides referenced on this call on covetrus.com. We will continue to use our website to distribute important and time-critical company information. The slide and the press release also contain further information about the non-GAAP financial measures that we will discuss during this call.

These non-GAAP financial measures exclude certain non-cash or non-recurring items such as costs directly associated with the spin-off and mergers and the ongoing integration process from our GAAP financial results.

We believe that in order to properly understand our short-term and long-term financial trends, investors may wish to consider the impact of these items as a supplement to financial performance measures determined in accordance with GAAP.

Please refer to this morning's press release announcing our first quarter 2019 results for a reconciliation of these non-GAAP performance measures to our GAAP financial results.

Before handing it off to Ben, we would first like to thank the investment community for their patience regarding the delayed release of our first quarter results. As you can imagine the significant complexities tied to the transaction resulted in us needing a few more days to finalize the consolidation results.

And with that, I will now turn the call over to Ben to provide the highlights.

Benjamin Shaw

Thank you, Nick. Let me start by recognizing the very significant effort, creativity, and support that has led to the creation of Covetrus via the combination of Henry Schein's Animal Health and Vets First Choice and the subsequent listing on NASDAQ.

I'll refer to slide 3 of the investor presentation that can be found on our website. Covetrus is very well positioned as a standalone company fully dedicated to the needs of veterinary medicine. We're off to a fast start towards executing against both our short-term priorities and our long-term strategies as we build upon the platform that we expect will serve as the operating system for veterinary practice and deliver an integrated ecosystem of capabilities to enhance veterinary practice health and clinical outcomes on a global scale.

Our results in the first quarter of 2019 and the first few weeks post-closing through March demonstrate great attitude, great energy among our teams, good discipline in managing customer service levels, insightful planning for the transition out from the transition service agreements, and great early work to deliver an integrated set of commercial and operating capabilities.

We're grateful and really proud of the work by our teams and our friends at Henry Schein that led to a very smooth transition and carve-out process. A very big thank you to our customers and our shareholders for a great response, your patience, and support for the creation of this new business.

As outlined in our Capital Markets Day in February earlier this year, the combination of these organizations creates a very compelling and highly differentiated platform for veterinarians to respond to rapidly evolving market dynamics and client expectations as well as to unlock significant new value by supporting the delivery of improved veterinary care, while driving better financial outcomes.

The opportunity at Covetrus is to partner with veterinarians globally to identify and manage gaps in patient care through a single integrated online and in-office platform by doing so to expand the total addressable market and the growth prospects for the entire animal health ecosystem.

By delivering on that mission, we can drive enhanced clinical care that will serve as the backbone for our long-term value proposition. We aspire to help professionalize many aspects of veterinary practice management to help our customers meet changing client expectations and new market pressure.

Our platform brings together practice management software, insights analytics, proactive prescription management and pharmacy services, client communications and appointment management, inventory and supply chain services, all together in a coordinated and integrated approach.

More than 100,000 veterinary practice customers rely on us for day-to-day practice management and supply chain solutions. And we have a great obligation, expectation, and opportunity to deliver an integrated seamless end-to-end experience for veterinarians to improve workflow, create new efficiencies, drive new revenue streams, and enable significant new health and financial outcomes for customers across more than 100 countries.

Now, turning to the quarter, I'd like to start by highlighting a few important items on slide 4. We have focused significant efforts over the last few months on achieving day one launch of this independent post-merger Covetrus. We delivered a very complex sequence of structural changes including the spin-off and carve-out of Henry Schein Animal Health, the buyout of minority shareholders within Henry Schein Animal Health portfolio to eliminate what is otherwise a fundamental challenge towards alignment and integration, the merger with Vets First Choice and the subsequent successful registration of Covetrus as a new public company.

Additionally, we began to establish new and necessary corporate infrastructure across multiple geographies to operate as a standalone company. Importantly, we're on track and we will be ready to exit our transition service agreements on a timeline previously agreed with Henry Schein.

A mostly independent Board of Directors was created. We formed a new management team and launched a new brand Covetrus that speaks directly to our long-term commitment to the veterinary profession putting vet at the center of everything we do.

Significant planning and preparation over the last year ensured minimal disruption to customers, employees, and other stakeholders. And I think a real tribute to the impressive operational expertise, great planning effort, a talented organization, and just a tremendous teamwork across the globe to make that happen.

Upon closing of the transaction, we've held global kick-off events with our teams to align in our vision, our growth priorities, and plans. We hosted a high-energy North America event in early March, to align our commercial organization, to cross-train teams on the combined platform, and to effectively team up for integrated account management in North America.

Our commercial organization is energized. We've launched, we're aligned, we're focused as one team armed with a powerful platform that provides differentiated compelling capabilities for our customers. Similarly, our European and Asia Pacific teams hosted leadership meetings and we completed a pan-European road show. Our teams are enthusiastic to coordinate capabilities across regions, to navigate out of the transition service agreements, to really expand our value proposition, and to initiate work to globalize more of our technology solutions.

We've also engaged in productive conversations with manufacturers and strategic customer accounts across the globe and feedback has just been very encouraging thus far. As you know, the veterinary channel is under a lot of pressure. The Covetrus team is now able to provide the kind of differentiated capabilities veterinarians need at this critical moment in time for the profession so that veterinarians can better meet revolving client expectations in this rapidly changing market.

As we look forward, our team is focused on delivering long-term growth and value to our shareholders. We reiterate our commitment to generating incremental $100 million of run rate EBITDA by the end of year three, and to simultaneously upgrade and modernize our global infrastructure to help align teams, standardize systems, improve communication and workflow keep pace with our growth expectations and meet higher expectations for service and delivery against an increasingly complex quality obligation on a global basis.

Turning to slide 5. A key value driver of our long-term success and the power of combining these two organizations will be the rapid adoption of Vets First Choice. The adoption of Vets First Choice is our proactive prescription management technology used by veterinary practice customers and the goal is to accelerate enrollment of practices onto the Vets First Choice solution, first in the U.S. and then around the globe to empower veterinary customers with new opportunities to drive compliance, strengthen client relationships and better compete with retail competition.

As for our earnings announcement this morning, enrollments on our proactive prescription management technology increased by 18% year-over-year in the first quarter and we ended Q1 with more than 8,000 practices on the solution. Importantly, we experienced a surge of new high-quality leads and enrollments following our U.S. national meeting in March, where we introduced trained and launched the platform for the first time to our now more than 500 combined North America account managers.

Our ability to drive this magnitude of year-over-year growth during a quarter with significant merger-related activities, I think is a testament to the professionalism of our team, the attractiveness of our value proposition, and the differentiation of these capabilities.

Importantly, conversion from these new leads is exceeding our expectations. Adoption of prescription management is a journey and there's a predictable ramp-up period as customers create new active recommendations, prescribe medications, drive client reorder activity. And this builds with refill, renewal, and auto-ship services. We have great strong line of sight into the ramp of utilization and revenue acceleration for these accounts.

We're still early in building momentum and organizing ourselves to maximize this opportunity. Our sales pipeline of qualified opportunities is strong with April growth meaningfully ahead of the pace seen in the first quarter. In addition to this strong pipeline, we also have won multiple new corporate accounts that will enroll during the balance of the second quarter.

Over the coming months, we will further train our inside sales teams and streamline enrollment processes, so just please understand that we're really at the early stages of ramping our commercial efforts. The early success has validated our thesis for the combined organization to accelerate prescription management adoption, and we're increasingly more confident that we can deliver on enrollment targets for the year. We now expect to enroll more than 3,000 new veterinary practice accounts in 2019. We will look forward to sharing details on this topic and those dynamics over the coming quarters.

As we drive enrollments forward, we are focused on generating increased proactive prescription management activity, practices leveraging our capabilities of access to views in gaps in patient care, which patients need – which need what and when which enables the ability to drive active recommendations for refills and renewals of prescription medications or to have patients come back into the office for additional services such as diagnostics.

Our technology enables veterinarians for the first time to directly attack gaps in care. This is allowing improved medical compliance and to expand their market opportunity. Encouragingly, our same-store sales, our comparable store partner sales defined as those practices which began generating revenue in 2017, or earlier delivered 22% revenue growth year-over-year in the first quarter of 2019, when normalized for selling days which exceeded our plan.

In Q1, Vets First Choice prescription management revenue increased 51% year-over-year when normalized for one less selling day in 2019 versus 2018. Therapies under management, which is our key non-financial KPI for the Vets First Choice technology increased by more than 50% in first quarter 2019. New initiated therapies and successful refills and renewals on subsequent dispensing events creates a subscription-like model and a level of predictability into our future revenue outlook as the number of auto-ship medications represents a significant portion of our daily revenues.

With the kind of deep and trusted customer relationships provided by our larger sales force as a result of this combination we are excited about the potential for the strong performance to continue through 2019 and beyond. We're also enthusiastic about the opportunities to deliver greater integration for our practice management software customers to improve workflow and for us to better leverage our national distribution network of approximately 20 distribution and pharmacy locations in North America, as we seek to improve service and reduce cost over the course of 2019.

Given the nature of the near and long-term opportunity, we are also aggressively adding innovations to the platform. We are excited about our recent soft launch of our new and differentiated appointment management service for Vets First Choice prescription management to better – to support better medication persistence, which is really prescription renewal. The service is innovative achieved a deep integration between our practice management software and our prescription management workflow.

Our appointment management service enables a real-time two-way read, write for customers seeking to drive greater in-office services and client convenience. Specifically, this service will help veterinarian – veterinary clients book appointments for in-office services in conjunction with prescription reissuance required for second third and fourth year of treatment. This service will become more broadly available over the coming quarters. It's another important benefit and differentiator of our unique capabilities to the platform. And we're just pleased that, we're able to launch this important innovation just a few weeks following completion of the merger. We intend to continue to innovate to drive better client engagement on behalf of practices, while streamlining workflow for veterinarians and there team of professionals.

We've also made significant progress with the adoption of our portfolio of practice management system offerings with healthy growth in our cloud solutions in the first quarter of 2019. We continue to expand on our market leadership position and expect to invest in new enhancements, new capabilities, and improved performance in 2019. Our budget has been updated to include additional investment in our PIM software development for this year which will result in enhancements for our portfolio of offerings as well as rapid development of next-generation enterprise cloud PIM solutions.

It is worth noting that revenue recognition and pricing models for cloud PIMs which represent a majority of our new wins is different than a traditional license software model. The lifetime value of these types of relationships is higher over a five or 10 year time frame, despite less revenue recognized upfront versus a client/server PIMs sale.

Our transition to the cloud is well underway and we're excited about the momentum these technology solutions are witnessing. Currently, our cloud installed base represents 7.5% of our total PIMs customers which is an increase of more than 200 basis points year-over-year. As we previously stated we are working hard on driving enhancements to our AVImark, ImproMed and other PIMs offerings to make them even more user-friendly to enhance performance and to offer new integration capabilities. And we're set to deliver these signature enhancements beginning in Q2.

We expect these new enhancements will save our customers more than one hour per day per veterinarian which provides a substantial workflow improvement. We have made incremental investments to enhance customer service levels to deliver a better experience for partners and to support a more rapid rate of PIMs upgrades over the coming years.

In total our gross investment in PIMs is expected to increase by more than 35% in 2019 much of which is a onetime step-up as we look to drive further market share gains. We believe our leadership position in software has significant strategic implications as we seek to deliver new prescription appointment and inventory management solutions into the market over the next few years.

We acknowledge that this stepped-up level of PIMs software investment in 2019 creates incremental pressure on year-over-year comparisons of adjusted EBITDA growth. However, we believe these investments are important to our long-term growth algorithm and we view PIMs to be the strategic enabler and an important on-ramp for Vets First Choice prescription management.

Longer term we expect to continue to focus on investments in our technology solutions to deliver next-generation functionality and workflow improvements to our veterinary practice customers globally, enhancing the overall value proposition. This includes investment in additional prescription and appointment management services as well as globalization of Vets First Choice which remain -- which we remain committed to push forward by the end of 2020.

In total, Vets First Choice budget now includes an approximate 60% increase in total R&D dollar spend as we look to further enhance our already strong leadership position.

All said we remain focused on delivering double-digit EBITDA growth over the long term as communicated at our Capital Markets Day. These investments demonstrate our commitment to the profession as we seek to operate at very high standards of quality, privacy, security and regulatory compliance.

As a trusted leader in integrated premise and online veterinary services including our practice management prescription and practice-focused services and solutions we're committed to protecting the privacy and security of our customer and our client information as we seek to deliver higher quality secure and compliant solutions for the veterinary channel.

We take this commitment and our regulatory obligations very seriously. And with our broad market and geographic reach we believe Covetrus can champion tougher, higher, stricter standards to provide the veterinary community confidence that we're operating at industry best practices and that their data is safe and secure.

Moving on to consolidated financial results. In Q1 we began this transformation with significant investments in our infrastructure, systems and operating platforms while keeping pace with commercial priorities. We delivered consolidated pro forma first quarter 2019 organic growth of 3%.

The pro forma results reflect the partial quarter for Vets First Choice for the period prior to the merger consummated on February 7 excludes 4% foreign exchange headwind, while normalizes for revenue recognition adjustments for manufacturer switches to agency-style sales.

Our organic growth includes two headwinds that occurred prior to the merger: the previously announced loss of a large customer in North America and the loss of a manufacturer relationship in the first and the fourth quarter of 2018 in APAC. These two events negatively impacted organic growth by more than 1% in the first quarter.

In other words the underlying organic growth -- the underlying organic revenue performance of Covetrus was able to overcome these two challenges and deliver growth consistent with the overall market during the quarter.

Importantly consolidated organic growth was much stronger during the month of March our first full month of integrated operations as a new company relative to the start of the year. And we're encouraged with the top line trends we've seen with the start of Q2.

Looking specifically at our geographic performance on slide 6; North America revenues declined 1% on a pro forma basis versus the prior period. When normalized for manufacturer switches from direct to agency sales in North America and a rebate reclassification in the prior year period, pro forma organic growth was 3% or in line with market growth.

As expected the previously announced loss of a large customer also impacted organic growth in the first quarter. Similar to other animal health company reports weather played an important impact early in the quarter. We're encouraged by our execution at the end of Q1 and we've been pleased with the improved topline performance in Q2 thus far in North America.

We have several commercial efforts underway to maximize adoption of our integrated platform, as well as to deliver on key infrastructure investments. We will expect to improve service, reduce costs and offer new integrated capabilities.

I also want to highlight the recent appointment of Matt Leonard as EVP, President North America and Global Supply Chain Officer. This appointment was a significant development for Covetrus as we look to leverage his expertise in technology, procurement, supply chain to drive an enhanced value proposition to our customers.

Matt's background at CVS Health and in navigating complex supply chain and working with manufacturer partners is a tremendous asset to our global coordination efforts.

Our expectation is that accelerating growth of our platform combined with new customer wins and new manufacturer agreements such as the recent Mars, GREENIES announcement along with easier year-over-year comparisons support a strong outlook for the second half of the year in North America.

Long term our insights multichannel solutions, proprietary products and technology provided under one integrated platform focused on unlocking new value in the channel is a message that we believe resonates very well in the market as well as more and more customers becoming familiar with the combined capabilities, brand and team at Covetrus.

Now turning to Europe. Our local teams had a strong quarter as seen on slide 7 with pro forma organic growth of 5% which was an acceleration following a slowing trend witnessed in 2018. We saw success across all customer types and have secured new corporate relationships defined as those customers who are actively acquiring or combining veterinary practice across local markets as we leverage our strategic position as the only pan-European player in the market.

We've also expanded relationships with several of our manufacturer partners to penetrate new geographies. In Q1, we had particularly strong performance in the Czech Republic, Spain and Poland with good performance in nearly all 18 EU markets in which we operate.

We also continue to see momentum tied to our specialty businesses in Europe particularly Kruuse and Veterinary Instrumentation which represent a core focus for us in the European market as we look to drive growth in our higher-margin assets. Long-term, we're enthusiastic about the prospect for the commercialization of Vets First Choice and new software capabilities for the European market.

Lastly as seen on slide 8, while our APAC and Emerging Markets business is experiencing a 3% decline pro forma organic growth in the quarter, it's important to remember that a major manufacturer went to direct sales in this market in early 4Q 2018 which negatively impacted our business' topline growth by nearly 10% year-over-year.

Excluding this headwind, our APAC and Emerging Markets business is growing faster than our overall company with particular success in cross-selling our practice management and supply chain solutions to key accounts in the A&V marketplace. We've also secured a new exclusive manufacturer partnership in this market during March which should help drive additional growth for the remainder of 2019.

Our Emerging Markets business is also performing well and we'll continue to look to build out our presence in these geographies long term to capitalize on favorable trends in the market. Again the launch of Vets First Choice in APAC and Emerging Markets is a high priority and a really compelling opportunity long term.

So now I'll turn the call over to Christine to review 1Q, 2019 results in more detail and to provide additional color on financial guidance for 2019.

Christine Komola

Thanks, Ben. Slide 9 summarizes our GAAP results, while Slide 10 describes the items considered in the adjusted financials. Slide 11, 12 and 17 provide a summary of the adjustments made to the GAAP results to arrive at our adjusted presentation for the first quarter of 2019 and the first quarter of 2018.

I will generally focus my comments on our adjusted measures to provide insights into the underlying trends of our business. So please refer to today's earnings press release for a detailed description of the year-over-year changes in our first quarter GAAP results.

Looking at the measures on slide 11, you'll see total Covetrus non-GAAP pro forma revenue declined 3% in Q1 of 2019. The effect of foreign exchange was a 4% headwind overall. As Ben mentioned earlier non-GAAP pro forma organic revenue increased 3% normalizing for FX and the revenue recognition changes in agency-based manufacturer relationships in North America. As a reminder these revenue recognition changes do not have an impact on profitability.

Revenue growth this quarter was driven by strength in prescription management in North America, and overall trends in Europe offset by slightly lower North America growth including the impact from the previously announced customer loss and a headwind in APAC tied to the pharmaceutical manufacturer moving direct in October 2018.

Fully normalized for the later two items that were known prior to the merger closing, underlying pro forma organic growth would have been 4% in the quarter, a positive outcome in context of the amount of transformation achieved in bringing these two organizations together in February.

Since Ben spoke in great deal -- detail on overall and segment revenue trends in his prepared remarks, I will focus the rest of my comments on other income statement items, as well as the balance sheet and cash flow statements.

GAAP gross margin was 19.1% in the first quarter versus 18.6% in the prior year, aided by the inclusion of the higher gross margin veterinarian -- Vets First Choice business. If Vets First Choice was included in both periods, gross margin as a percentage of revenue was 19.8% versus 19.7% in the prior year.

Growth in our higher margin prescription management and specialty businesses offset incremental pressure in our North American business, which faced a difficult year-over-year comparison in Q1.

GAAP operating expenses were $189 million during the first quarter. This includes $5 million of Henry Schein corporate overhead allocation prior to the merger closing, which had been excluded from our adjusted results as we were building out our own set of stand-alone corporate infrastructure during Q1.

Additionally stock-based compensation expense was also meaningfully higher year-over-year, reflective of transaction related dynamics. This is reflected in our non-GAAP results.

Underlying expenses were well managed in the quarter but increased as a result of the growth in our prescription management business. One-time costs including those related to the spin-off and merger transaction including legal, financial adviser fees and rebranding efforts and other non-recurring items were $9 million during Q1 modestly below our expectations. We are now expecting one-time costs of $37 million in 2019 or $3 million below our initial view.

As Ben mentioned in addition to this transaction related one-time costs, which will diminish over a three-year transformation period, we are making additional investments in technology, services and integration activities, which are reflected in our ongoing operation costs and are not a part of these adjustments to EBITDA.

Turning to slide 12. Adjusted EBITDA was $52 million versus $54 million in the prior year, primarily due to the decline in North America including the impact of Vets First Choice from February 8th to March 31st and a $2 million foreign exchange headwind year-over-year.

Normalizing for a full quarter ownership of Vets First Choice in both periods, pro forma adjusted EBITDA was $50 million versus $52 million in the prior year. Excluding the impact of foreign exchange, pro forma adjusted EBITDA would have been relatively flat year-over-year off a difficult comparison from the prior year, particularly North America.

In terms of geography, Europe and APAC modestly exceeded our internal expectations during the first quarter, whereas, North America moderately underperformed due to the top-line factors described previously and in the subsequent impact on gross margin.

As revenue growth is expected to improve as witnessed by these recent sales trends at the end of Q1 and starting in Q2, we see improved EBITDA off the Q1 level with a further step-up in the second half of the year as our recent investments in innovation start to scale. The profitability of prescription management increases as revenue drops at our established contribution margin and the value capture we've discussed is delivered.

During the quarter, we've had approximately $10 million in net interest expense, which is primarily interest on our $1.2 billion term loan issuance for two of the three months in Q1 net of interest income from our cash deposits.

Our adjusted tax rate for the quarter was 25.9% and we forecast a 25% to 26% normalized tax rate excluding any one-time items for all of 2019, which is what we used in our adjusted net income calculation for both periods presented.

Looking at the bottom line, GAAP net loss of $13 million were a loss of $0.14 per diluted share. And pro forma adjusted net income as seen on our non-GAAP reconciliation was a positive $13 million.

Turning to cash flow. Covetrus used $39 million in cash flow from operations in the first quarter and generated negative $42 million in non-GAAP free cash flow when subtracting purchases of fixed assets of $3 million.

Free cash flow performance was relatively consistent with the prior year outflow when non-GAAP free cash flow was negative $36 million and reflective of normal cash flow trends to start the year.

We ended the quarter with $73 million in cash and cash equivalents on the balance sheet $1.2 billion in long-term debt and an untapped $300 million revolver facility. Our leverage ratio as defined by our credit agreement stood at approximately 4.4 times for the trailing 12 months ended October 31, 2019.

Our credit agreement does permit adjustments for certain one-time items as well as our value capture items that we expect to realize over the next 12 months. As a reminder, we remain committed to deleveraging over the long-term and continue to expect at least $50 million in non-GAAP free cash flow during the first 12 months post-transaction close.

Regarding the company's planned transformation and integration, we took critical steps in the first quarter to push forward with the value capture opportunities we previously communicated and believe we are on track for the delivery of our year one target that is part of our three-year adjusted EBITDA goals.

To reiterate, we expect to deliver $20 million in non-GAAP run rate adjusted EBITDA by the end of year one of our transaction close and $100 million in non-GAAP run rate adjusted EBITDA by the end of year three transaction close with revenue value capture representing approximately 70% of the total.

As mentioned earlier in our remarks, Vets First Choice enrollments, for example, tracked above our value capture targets in the first quarter and we are now proceeding with supply chain and services initiatives to deliver anticipated cost benefits.

Additionally while more than 3,000 Vets First Choice prescription management enrollments forecasted for this year will only have a modest impact on 2019 revenue due to the timing of activation, we expect a lifetime of these three years -- we expect a lifetime value of these customers in three years to be quite high.

We have an opportunity for significant longer term value capture as we continue to uncover and identify new opportunities for value capture, which will be prioritized in the future.

Lastly, we expect and anticipate approximately $100 million in expenditures over the next three years of integration tied to standardizing core functions including HR, IT, legal, finance, operations and supply chain.

These integration projects are intended to help support the future revenue growth, platform acceleration and development; achieve operational efficiencies; improve service levels and expand our regulatory compliance functions as we look to position the business for longer term success. We expect the sales force enablement and the alignment of our global commercial team to serve as foundational aspects of our go-to-market strategy entering 2020.

Turning to our financial performance for the full year in 2019 on slide 13. We project non-GAAP pro forma organic revenue growth of 3% to 5% or in line with market growth and consistent with our prior commentary at our Capital Markets Day.

As a reminder, non-GAAP pro forma organic growth assumes that both companies the Animal Health business that was part of Henry Schein and Vets First Choice were operating as one for all of 2018 and 2019. Additionally, as outlined during our Capital Market Day, non-GAAP pro forma organic growth adjusts for foreign exchange, M&A activity and the revenue recognition changes in agency based on the manufacturer relationships in North America. We expect these agency revenue recognition changes in 2019 will approximately -- approximate $53 million with zero impact to growth to non-GAAP pro forma adjusted EBITDA.

Note that the previously disclosed loss of a major customer in North America and the impact from one manufacturer move in direct in APAC in October 2018 is impacting our organic growth by an additional 2% in 2019. From a global perspective, foreign exchange fluctuations could result in a 2.5% headwind to report non-GAAP pro forma revenue growth for 2019 should rates remain the same as of the end of Q1.

We also project 2019 non-GAAP pro forma adjusted EBITDA to be within the range of $235 million to $250 million, which compares to the 2018 non-GAAP pro forma adjusted EBITDA baseline of $223 million as communicated in our press release this morning and our 8-K filed last week when normalizing for the carve out adjustments in the prior year and our anticipated corporate overhead investments in 2019.

Slide 18 provides the details. The range reflects 6% to 12% pro forma adjusted EBITDA growth in 2019 and the high end is consistent with the double-digits growth comment made at our Capital Markets Day in early February. The range incorporates funding of new investments in innovation to support our long-term growth initiatives, including a year-over-year increase of $5 million in software and prescription management R&D investments, many of which are a one-time step-up in expenditures and recent foreign exchange fluctuations.

With momentum across our businesses building, including the strong adoption of Vets First Choice and our cloud-based PIMS solutions during Q1, we believe it is prudent to accelerate certain investments in capital on our long-term opportunity.

As I mentioned earlier during the call and anticipate in our internal forecast for the full year, 2019 non-GAAP pro forma adjusted EBITDA will be weighted towards the second half of the year tied to increased profitability at Vets First Choice, an increased pace of revenue growth, the timing of certain new customer wins and initiatives, and expected value capture items. I would also point out the normal seasonality of our business as well as what should be additive to the Q1 non-GAAP adjusted EBITDA run rate.

I would also expect an easing FX headwind initiative -- on initial returns from our technology investments that have recently gone live and easier year-over-year profitability comparisons, which collectively will add growth to the second half of 2019. We are confident with the underlying building blocks, we are using to establish our foundation and to continue to target double-digit EBITDA growth over the long-term, particularly as our go-to-market and value capture plans are realized, our one-time incremental investments in 2019 are completed, and as we drive further revenue acceleration.

Lastly, I want to provide a quick update on our planned first quarter 2019 10-Q filing. While we are still pushing hard to finalize certain consolidated result matters by the end of the day today, we acknowledge that there's a possibility of a slight delay, as one can imagine the complexities of the Reverse Morris Trust transaction have resulted in a significant amount of technical-related matters associated with the spin-off and merger. The issue at hand relates entirely to the initial accounting for the spin-off of the Henry Schein Animal Health business and is not expected to impact the income statement or cash flow. Our team has been working relentlessly to get these technical matters resolved and we will hope to have resolution very shortly that we can make a timely filing of our 10-Q.

Now I will turn the call back over to Ben for some brief closing remarks.

Benjamin Shaw

Thanks, Christine. There slide 14 summarizes key themes that we touched on earlier in these comments. All said, we are very pleased with how the integration year-to-date has progressed and how we're tracking toward strategic objectives. It's clear that we have a lot of work to do in what remains a competitive environment across all geographies.

We'll continue to communicate our value proposition to customers and manufacturers. We look forward to enhance our execution to maximize the acceleration of our strategic plan. I am confident that our team of more than 5,000 employees can deliver in the years ahead, and I'd like to personally thank them for all their effort in delivering a successful Covetrus launch.

This concludes our prepared remarks. We'll turn it over to Nick to moderate Q&A discussion.

Nicholas Jansen

Thanks Ben. We want to take as many questions as possible so we ask that you limit them to two and then reenter the queue should you have additional ones. So Joelle, we are ready. If you could provide instructions for the Q&A session and then we are ready to take the first question.

Question-and-Answer Session

Operator

Thank you. [Operator Instructions] Our first question comes from Erin Wright with Credit Suisse. Your line is now open.

Erin Wright

Great. Thanks. So your guidance here implies a considerable ramp in year-over-year profit growth over the next few quarters relative to the experience in the first quarter. And what's driving this? Is it the synergy capture the addition of new corporate accounts or, I guess, that you mentioned?

And then how should we be thinking about that quarterly progression? And can you remind us what's embedded in your guidance in terms of the synergy capture and if you're on track with that $100 million in synergy capture over the next three years?

Nicholas Jansen

Thanks, Erin. I'll let Ben start and then Christine you can ask the ramp on profitability.

Benjamin Shaw

Yes. First, I'll just emphasize that there is seasonality in our business. Q1 is kind of typically a low point in the course of our year. We have significant value capture initiatives underway, that will be -- as we said at the Capital Markets Day will be back half heavy, as we continue to initiate work to capture those activities. So again, value capture remains on track, but it is back -- second half heavy and we have normal seasonality in our business. But we're really confident in the ramp and we're encouraged by the early start in Q2. I'll let Christine add.

Christine Komola

Sure. Thank you. So we do actually have about $20 million as our run rate by the end of the year a value capture planned. Remember we've also got FX headwinds that we've got embedded in here.

And the other point that I would add is that as we look at our revenue growth of the Vets First Choice, the Vets First platform growth 51% is pretty significant. That will continue to be driving EBITDA operational dollar improvement.

Erin Wright

Okay. And then I'll ask a question on the agency sales. This is a little bit of a two-part question here. But the 300 basis points in headwind in North America from the agency sales shift, was this based on new changes in agency relationships that are implemented January 1? I guess, usually you have a lot of visibility, I guess, going into the year on sort of those dynamics. And when will you lap the agency sales shift that's impacting your business in the most recent quarter?

And then can you also speak to, I guess, this is another question kind of on the agency sales. But what -- where are you at in terms of transferring agency sales to the VFC platform? And how much of this dynamic is a component of your original $100 million in synergies that you've targeted over the next three years? Thanks.

Benjamin Shaw

Yes. Thank you. Good questions. The answer is yes to the first question which is that these were changes that were implemented in Q1. We do not often have good visibility to those changes and they can change throughout the course of the year depending on the individual brands or manufacturers. So these were changes that were took effect in Q1, and so we would expect to lap that if there's no further change over -- in the subsequent 2020 period. So I don't think that there's necessarily great visibility to how brands or manufacturers will make those changes and there's nothing that says they can't go back.

Your second question related to, transparent platform. I think it's important to understand that, with those agency dynamics really our combined organization in North America now has an opportunity to deliver proactive prescription management capabilities for three of the largest product categories that were previously not important to the business, which is really around preventatives, food and specialty and chronic medications.

And so, it's a big opportunity for our combined North America sales team to drive strategies that will dramatically improve compliance and engagement around those three major categories. And that presents upside compensation to our field sales organization and it provides a great value proposition to manufacturers and the ability to actually drive real compliance improvement and engagement. So we expect that, that will be an important opportunity throughout this year and going forward. And, we believe, we have really strong manufacturer support for those programs.

Erin Wright

Okay, great. Thank you.

Operator

Thank you. And our next question comes from John Kreger with William Blair. Your line is now open.

John Kreger

Hi. Thanks. Ben, it sounds like North America was a little softer than what you expected. Can you just clarify is that, kind of, a market dynamic or maybe just a little bit of distraction within the organization as you guys dealt with all the merger-related issues? Thanks.

Benjamin Shaw

Yes. I think that North America had a difficult Q1 in the sense that there were some tough weather dynamics; there were some changes around agency dynamics. We had a customer loss, as we explained. But I think that, overall, our performance was in line with overall category growth.

I'd want to emphasize that we think the fundamentals, the macroeconomic dynamics of the channel are intact and that we're bullish about the overall performance of this category looking forward. But we do expect there to be variability quarter-to-quarter, as we navigate some of those events.

Our data showed that, overall, we saw some soft total revenues and weakness in-office traffic and patient visits. And so as we normalize our view for that, we feel like we're tracking pretty well to overall category dynamics in the small animal side of the market.

John Kreger

Great. Thanks. And then a -- and a follow-up more relating to the legacy VFC business. What sort of underlying pricing trends are you seeing in the market, given the shift of some volume to other e-commerce channels? Are you seeing that impact the pricing that your customers are choosing to make? And how does that sort of ripple through and impact you guys? Thanks.

Benjamin Shaw

Yes. I guess, I'd offer that the market remains very competitive. Pressures on veterinarians and changed client expectations, both bricks and mortar and online pharmacy dynamics remain very strong. We actually think that's a long-term driver of enrollment and adoption of Vets First Choice platform is to ensure -- veterinarians increasingly have an urgent need to respond to some of these dynamics.

We think that the Vets First Choice platform puts veterinarians in an advantaged position where they're able to be very successful driving -- meeting that expectation and driving great service and good value. And our manufacturer support and our ability to be an authorized direct supplier to the manufacturer allows us access to manufacturer rebates and programs that are not available to diversionary channels.

So we just continue to believe that we're in a position to help veterinarians be very successful and to be very -- to meet that changed service expectation. But we acknowledge the market is very competitive, will continue to get more competitive and we think is one of the drivers for long-term adoption of our platforms.

John Kreger

Great. Thank you.

Operator

Thank you. And our next question comes from David Larsen with SVB Leerink. Your line is now open.

David Larsen

Hey, Ben. You mentioned $100 million of incremental EBITDA by the end of year three through synergy capture. I guess, can you just sort of reaffirm that? And if we use like $243 million as the midpoint for the guide and we say, okay, you're going to capture $20 million of that synergy in 2019 that means you've got $80 million remaining. That puts you at $320 million by 2021.

Like is that math correct? And then, I guess, in addition to the synergies, would you see sort of normal underlying growth in EBITDA for the business, just short of given your growth. I mean does that -- is that the right way to think about it? Any thoughts there would be helpful. Thanks.

Benjamin Shaw

Yes. Well, I'd just reaffirm the way we framed this, because we acknowledge that there are some moving parts here. But the first, we absolutely are on track to deliver $100 million of incremental EBITDA value capture by the end -- as we go into the end of year three. And Christine reiterated that, we expect $20 million of that in 2019 and that's run rate by the end of the year, to be clear about the definition of those terms.

We also acknowledge that we're making significant one-time investments in modernizing infrastructure to ensure that we're staying competitive, that we're supporting growth expectation. And while much of that is one-time, we acknowledge that some of those investments will come through as operating expense or ongoing costs.

We think that we've created business cases to support each of those major strategic investments that we're making and most of them have a really compelling return on investment. Others are just more necessary and important relative to the creation of a stand-alone organization.

So I think the way you're thinking about this is correct. We'll just ask you to acknowledge that that is a run rate EBITDA and second is that, we're -- at the same time we're making more than $100 million of one-time and significant infrastructure investments to modernize our global capabilities.

David Larsen

Okay.

Nicholas Jansen

David, just to be clear, the $100 million of integration activity is -- not all of that is OpEx. There's a significant component that's CapEx. And when these plans are finalized and Christine can talk about it more, we'll relay all the details associated with any sort of impact to the operating EBITDA line.

David Larsen

Okay. That's great. And then, can you maybe talk a little more about the lift in revenue that you've seen in like April and May? What in your mind is driving that? And then, what steps have been taken to integrate the Henry Schein PIMS system with the Vets First Choice platform? What has already been done? And what's sort of new product or innovation that's coming to market? And what still needs to be done in the future? Thanks a lot.

Benjamin Shaw

Yes. So the first question I would say, we really -- immediately following closing of the transaction, we stood up and aligned a strong North American commercial organization. And we're similarly -- in the process of achieving the same kind of alignment in Europe.

And this has really allowed us to have one face to the customer where we have a strong account management organization. So we now can pull on integrated and aligned teams of specialists to have expertise in prescription management or have expertise in practice management software.

And so, we believe that one face to the customer and that integrated approach is really critical to our go-to-market and going to be continue to be an important driver, not only for platform adoption, but just overall share gain in the market. So, I guess, I would also add that our sales representatives who continue to be 100% commission-based, there's no territory changes.

This is a very smooth transition for them, but they now have -- get credit for both in-office and online revenues and able to participate in a much bigger scope of product categories, which is a great boost to their overall compensation opportunity.

David Larsen

Okay.

Benjamin Shaw

Second question, I think, your question is, how -- what should we look for in terms of new opportunities as we integrate these capabilities from a technology and software perspective? Did I understand the question correctly?

David Larsen

Yes. Just the integration of PIMS and Vets First Choice and the ability to aggressively close gaps in care and increase volume into the clinics.

Benjamin Shaw

Yes. So, I guess, I would offer a couple of things. I think there're some really fantastic opportunities for native integration of some of these applications as we move towards a single platform that can support practice management and workflow, insights and analytics, proactive prescription management, proactive inventory management and appointment management.

So I acknowledge that, in the quarter we launched our first appointment management service. I think, this is a terrific example. This is a very innovative capability in the sense that it's a real-time read/write capability and it's highly integrated to our prescription management workflow.

And this is important, because one of the major hurdles to driving prescription reissuance at the end of a treatment period, is we need to see that patient in office for additional diagnostics or services. And so there's a natural rhythm between proactive prescription and therapeutic management and in-office diagnostics.

At the end of a year of heartworm preventative, I need to see you for heartworm test. Or at the end of a course of levothyroxine, I need to see you or methimazole, I need to see you for a T4 test. So the ability to link those prescription management into in-office diagnostic service events is really important.

And that appointment management is having a direct impact on increasing prescription reissuance and timely renewal. And so I would put that in the category of persistence marketing opportunities. So I think that's just a particularly good example.

We also acknowledge that we're delivering new signature enhancements in our legacy cloud -- in our -- legacy client server systems. And some of this is around user experience. It's improving workflow. I mentioned that, we expect these enhancements will save veterinarians an hour per day per veterinarian, so a very big improvement. But some of those signature enhancements directly relate to the integration of inventory management and the stronger, better, deeper integration with prescription management. So it's pretty fun and really interesting to now be able to create workflow that has previously just never been possible.

David Larsen

Great. Thanks very much.

Operator

Thank you. And our next question comes from Andrew Cooper with Raymond James. Your line is now open.

Andrew Cooper

Thanks guys. Appreciate it for squeezing me in. I know it’s about 10’o clock. But just a couple for me. I guess first, Ben, you referenced I think in one of your answers that some of your data showed weakness in in-office traffic and some of the visit metrics. Can you talk about that relative from 4Q to 1Q after sort of some of your peers and the animal hospitals in general definitely saw a slowdown in 4Q, but a little bit back with an uptick in 1Q? So any color on that would be helpful.

Benjamin Shaw

Yes. So we saw that the transition from fourth quarter to first quarter saw continued headwinds in office around patient visits and around overall revenue to the practice. And so we said that it can continue in some markets. We actually saw that there was pretty strong decline from fourth quarter to first quarter. And so I think that yes those trends had continued and we're really speaking to the companion animal side of the market which is the lion's share of our North American business.

So yes, we did see that there were continued headwinds from fourth quarter to first quarter. Having said that, we also acknowledged in our remarks that March was a very strong month and so we're really optimistic as we head into Q2. We're seeing really strong momentum in the overall market. So we bucked that trend that we saw heading into January and coming out of that into March.

Andrew Cooper

Okay. That's helpful. And then thinking about the 3000 clinic add number, I think that's probably a little more than we had thought at least in terms of before -- probably closer once you layer in the benefit of looping the two sales forces together. But how do you think about that kind of forward from there in terms of you exit the year at that point at north of 10,000 a big chunk of the market, most of the low-hanging fruit you would think that you've gone after first? So how do we think about that longer term domestically? And then at what point do you think you'll start talking at least to us a little bit more about some of the details as you roll that platform internationally?

Benjamin Shaw

Right. Well I think we feel really good about providing that updated guidance following the launch -- following our North America launch and the integration of our sales team and what we described as a really robust pipeline in April that was much greater year-over-year growth than what we experienced in the first quarter. So we feel really good about that and we feel really good about the outlook.

Frankly, the noise from online retailers wanting to disintermediate that client-patient relationships and steal away food and pharmacy business from veterinarians is probably a rally cry in the channel for veterinarians wanting to step up and respond to those pressures. And we expect that all veterinarians in the United States that all types of practitioners whether ambulatory, equine practitioners or corporate groups or one-doctor practices, really would benefit from the set-up in enrollment engaging with Vets First Choice to help them respond to those overall market dynamics. So we're very bullish long term that we'll continue to see high engagement and adoption from veterinarians of this capability set.

We also acknowledge that as we head into 2020, we remain committed to pursuing opportunities internationally. We just believe that key markets in APAC and Emerging Markets as well in Europe are very attractive for the Vets First Choice prescription management opportunity. We think it can be a really important part of our long-term growth strategy. In some ways, those markets may be more attractive than even the U.S. market.

Andrew Cooper

Great. Thanks. I'll stick to queue and follow-up offline.

Operator

Thank you. And our next question comes from Kevin Kedra with G. Research. Your line is now open.

Kevin Kedra

Hi, thanks for taking the question. First, just want a clarification on the Vets First Choice sales of around 51%. So by my math that'd be about $67 million or so in the quarter. Just wanted to make sure I was doing the math right there. And then secondly, you gave us a metric on same-store growth around 22% I think you said. How should we be thinking about that metric as we go through the balance of the year? Thanks.

Nicholas Jansen

So Kevin to understand your question the 51% that we quoted with Vets First Choice prescription management revenue that is the platform-related revenue as you see in the presentation. As you know, we do have a specialty business as well that we acquired in 2017 that we're actively looking to convert to the platform over time. And then on the same-store number Ben I can pass it to you with regard to kind of what you think about just the journey that these platform customers are on and the same-store sustainability of that growth.

Benjamin Shaw

I appreciate the term journey. As we onboard practices, our platform creates opportunities for veterinary health care team members for the first time to really clearly see where they have gaps in patient care and including patients who have been in today and walked out without purchasing medications or are due to refill.

And so our ability to help create active recommendation and follow-up to patients who have lapsed or become untreated on medication is really important. And that happens with subsequent refill and auto-ship and renewal. It's a really predictable journey and ramp over time. And so a new practice has a very well-understood expected ramp about what we expect and how that builds over time. And that has been very consistent to us.

I mentioned in my notes that we're really pleased with first quarter same-store sales. Comp data for those customers who've been on the platform in 2017 or prior experienced 22% same-store sales growth which is just to reflect that some of our oldest and most mature cohorts are still expressing rapid year-over-year growth and we think that's really important toward setting expectations long term about the nature of the total available market as we mature those cohort groups. Did I answer your question?

Kevin Kedra

Yes. Thank you.

Operator

Thank you. [Operator Instructions] Our next question comes from Erin Wright with Credit Suisse. Your line is now open.

Erin Wright

Great, thanks. A couple of follow-ups here. You mentioned just in the last question the 22% in same-store cohort revenue growth. How -- can you provide some historical context there how that has been trending particularly on a sequential basis? And then heading into next year, a separate question here, how should we be thinking about a potentially evolving parasiticide market? How much of your total revenue today is associated with parasiticides?

And given the potential launch of new prescription combination in flea, tick and heartworm products, potential cannibalization of legacy products for instance, how should we be thinking this will play out over the course of the next year? And are you already speaking with manufacturers about your participation in this next-generation parasiticide market? Thanks.

Benjamin Shaw

Yes. So I'll answer your first question. 22% comp sales or same-store sales growth is an acceleration from growth that we've seen. We've always expected almost high-teens, almost 20% same-store sales growth. So 22% is an acceleration of same-store sales for those customers and hence our enthusiasm for that continued outperformance. I think that answers your question on the legacy cohort data.

On preventatives, we don't break out sales by product type. And it's -- actually you can imagine it's fairly sophisticated given that we have multi-channel capabilities and different delivery mechanisms around how we engage customers against product categories.

What I would remind you is that a very small percentage of patients represents a very large percentage of the total purchases in a practice. And these patients are sick. They tend to have longer chronic care. It could be kidney -- it could be liver disease in dogs where they disproportionately need a variety of different kinds of medications and in-office services as well as the preventatives as well as vaccine.

And I just think Covetrus is uniquely positioned to coordinate care and deliver a better patient experience for that ultimately far more sensitive patient situation versus just the happy flea tick and heartworm market. So we think we'll remain very competitive in preventatives. We think we have really compelling strategies to help veterinarians compete effectively in the preventative categories as well as in diets. But I would just remind that the vast majority of spend in the channel is for geriatric care or sick or chronic medication situations for which we think we're uniquely suited for helping to coordinate care for those patients.

Erin Wright

Okay. Thank you.

Operator

Thank you. That concludes today's question-and-answer session. Ladies and gentlemen, thank you for participating in today's conference. This does conclude today's program and you may all disconnect. Everyone have a wonderful day.