Hub Group, Inc. (HUBG) CEO Dave Yeager on Q1 2020 Results - Earnings Call Transcript

Hub Group, Inc. (NASDAQ:HUBG) Q1 2020 Earnings Conference Call April 30, 2020 5:00 PM ET

Company Participants

Dave Yeager - Chief Executive Officer

Phil Yeager - President and Chief Operating Officer

Terri Pizzuto - Chief Financial Officer

Conference Call Participants

Scott Group - Wolfe Research

Justin Long - Stephens

Ben Hartford - Baird

David Ross - Stifel

Todd Fowler - KeyBanc Capital Markets

Bascome Majors - Susquehanna Financial

Tom Wadewitz - UBS

Brandon Oglenski - Barclays

Operator

Hello and welcome to the Hub Group’s First Quarter 2020 Earnings Conference Call. Dave Yeager, Hub’s CEO; Phil Yeager, Hub’s President and Chief Operating Officer; and Terri Pizzuto, Hub’s CFO are joining me on the call. At this time, all participants are in a listen-only mode. A brief question-and-answer session will follow the formal presentation.

In order for everyone to have an opportunity to participate, please limit your inquires to one primary and one follow-up question. Any forward-looking statements made during the course of the call or contained in the release represent the company’s best good faith judgment as to what may happen in the future. Statements that are forward-looking can be identified by the use of words such as believe, expect, anticipate and project and variations of these words. Please review the cautionary statements in the release.

In addition, you should refer to the disclosures in the company’s Form 10-K and other SEC filings regarding factors that could cause actual results to differ materially from those projected in these forward-looking statements. As a reminder, this conference is being recorded.

It is now my pleasure to turn the call over to your host, Dave Yeager. You may begin.

Dave Yeager

Good afternoon and thank you for participating in Hub Group’s first quarter earnings call. Today, I have with me Phil Yeager, Hub’s President and Chief Operating Officer and Terri Pizzuto, our Chief Financial Officer.

Before we begin reviewing the first quarter, I would like to acknowledge the men and women of Hub Group who have worked tirelessly to ensure that we are serving our customers and suppliers during the pandemic. Like all businesses, safety is job one in the logistics business. Today, over 98% of our office team is working from home, providing service to our customers that deliver essential goods. We have been receiving many compliments from our clients on the level of service and we thank the entire team for the extraordinary effort that they are putting forth. And as for our drivers who are on the frontlines every day delivering those essential goods, thank you. We greatly appreciate your dedication and your commitment.

On another front, I would also like to acknowledge our CFO, Terri Pizzuto, who has announced her retirement as of June 30 of this year. Today is her 52nd earnings call as CFO. She has worked diligently to ensure that the financial reporting was accurate, clear and concise, while building relationships with our shareholders and the analysts who cover Hub. Thank you, Terri, for your years of service and contributions to making Hub successful.

Obviously, the first quarter was challenging. We experienced margin compression due to the price competition from both over-the-road and modal competitors. In addition, we have incurred some additional costs as a result of a lack of imports thereby unbalancing our intermodal network. A key area of focus for our team is on capital preservation during this volatile time. We intend to continue to invest in technology and equipment that benefits our business both near and long-term. However, we have taken measures to reduce non-essential CapEx such as placing a hold in the construction of our additional headquarters building. Although we do believe that second quarter volumes will further deteriorate, we are seeing wins across all business lines and have a strong pipeline for long-term growth. We believe that the economy will begin to recover and that volumes will increase as normal business conditions return in the latter part of 2020.

I will now turn the call over to Phil to review our business lines.

Phil Yeager

Thank you, Dave. I would also like to thank our drivers, team members and vendors for their continued support of our customers during this challenging time. The safety of our team, our customers and their families remains our top priority. I also wanted to thank Terri for all of her years of dedicated service to Hub. Your contributions have been immense and impactful. And while we are sad to see you leave the company, we know you have left us in an excellent position with your team and successors. Our team has shown resilience and character through this unprecedented environment as we have maintained our excellent service to our customers with a seamless transition to work from home. Our drivers remain safe and healthy through extensive new measures and protocols, and we have also been giving back to the community by supporting healthcare workers and food banks.

Our focus on reducing cost and improving efficiency will continue to serve us well during this dynamic economic environment, and we are ahead of schedule on our $40 million in profit improvement initiatives for the year. In order to ensure our success in delivering on these savings, we continue to add talent to areas across our company, including trucking, maintenance, technology, procurement and sales. Most notably, we have hired a new President for our trucking operation, Dario Skocir, who is a proven leader. And we believe he will be able to help us make significant improvements in both our drayage and dedicated networks.

I will now discuss our business segment performance. Intermodal volume declined 7% and revenue was down 8% for the quarter. Transcon volume declined 2%, while shorter haul local east and west volume was down 8 and 9% respectively. Our team has done a great job in driving down costs in our drayage network through increasing the efficiency and utilization of our own capacity and decreasing our cost with third-parties. These actions are helping to offset a challenging pricing and demand environment with increased truckload and intermodal competition, as well as headwinds from increased insurance and rail costs. These factors in aggregate led to a 210 basis point decline in gross margin as a percentage of sales year-over-year. We hope to see a return of demand and replenishment in the latter portion of this year as the economy begins to reopen.

Our service has continued to improve over the record that we set last year, and we are focused on leveraging that to drive growth. Logistics revenue declined 10% and gross margin as a percentage of sales improved 70 basis points year-over-year. CaseStack has performed extremely well during this difficult economic environment, and we have maintained our excellent service levels, which continue to improve our pipeline of opportunities for growth. Our transportation management business has improved profitability and has a strong pipeline for growth in on-board. We are also nearing the completion of our technology transformation in logistics and see many opportunities to further utilize the platform to leverage our scale and drive efficiency.

Brokerage volume declined 10% and revenue was down 17% for the quarter. However, gross margin as a percentage of sales improved 150 basis points year-over-year. The decline in volume was driven by a decrease in LTL demand, which was offset by an increase in spot and contractual truckload activity in the latter portion of the quarter. Our team is doing a tremendous job of improving our costing and identifying opportunities for profitable growth. We also saw a 24% increase in productivity of our associates year-over-year, driven by our improved organizational structure, processes, and technology. We believe this will pay increasing dividends as the economy reopens and load counts increase.

Lastly, we continue to see new customer wins and are leveraging our strong service to drive profitable growth. We are still in the early stages of our dedicated trucking transformation. Revenue for the quarter declined 18% and gross margin as a percentage of sales declined 160 basis points year-over-year. However, there was improvement at the end of the quarter, and I’m pleased to note that in March dedicated was our highest margin business. We are on-boarding new profitable wins and have shed poor performing accounts. We are continuing to focus on improving our operational efficiency and believe there is still ample opportunity to enhance our returns in this business. Once again, I want to thank all of our Hub team members and our customers for their ongoing support and dedication.

I will now hand it over to Terri to discuss our financial performance.

Terri Pizzuto

Thank you, Phil, and hello everyone. Before I begin my comments on the quarter, I’d like to thank the drivers who are the heroes helping our country fight the pandemic and delivering the freight every day. It’s inspiring to see the dedication, teamwork, and camaraderie of our tremendous employees as we rally together and navigate through these unprecedented challenges.

Now I’d like to highlight three points for the first quarter. First, we are focused on liquidity, with $277 million in cash and $219 million of available borrowing on the revolver at the end of March. Second, CaseStack is a bright spot. Sales and operating performance are at record levels due to CaseStack’s strong value proposition delivering product to essential businesses. Third, we continue with solid cost controls. Headcount is down 4% from year end and we are on track to achieve the other benefits of our profit improvement initiatives.

Now let’s take a more in-depth look at our performance in the first quarter. Hub Group’s revenue decreased 10% to $839 million due to a decline in revenue in all four service lines. The largest dollar declines were in intermodal at 8% and logistics at 10%. Intermodal revenue decreased principally because of a 7% decrease in loads. Logistics revenue decreased because of soft customer demand. Gross margin as a percentage of sales was 12.5%, and was down 110 basis points compared to last year due mostly to a decline in intermodal gross margin. Rail cost increases, lower pricing, and insurance and claims headwinds were only partially offset by profit improvement initiatives. Salaries and benefits, which included $2.1 million of severance, decreased $11.2 million due to lower headcount and lower bonus compared to the first quarter of 2019. Headcount was down 14% compared to March of 2019. Operating margin was 2.4% compared to 3.8% last year, or 140 basis point decline.

Hub Group’s diluted earnings per share, was $0.40. This $0.40 includes $0.07 of cost related to severance, consulting, and donations of Hub equipment to support COVID-19 relief efforts. This is compared to a record high diluted earnings per share of $0.71 in 2019. The decrease in earnings per share was driven by the soft freight market, including the impact of COVID-19 and intermodal and truck competition, partially offset by the savings from our profit improvement initiative.

Looking at our cash flow, cash flow from operating activities for the quarter totaled $41 million. Earnings before interest, taxes, depreciation and amortization, was $50 million. On the liquidity front, our balance sheet is strong and we continue to generate cash. Our management team meets daily to closely monitor customer credit limits, discuss any customers deviating from payment terms, and review cash inflows and outflows. Before I wrap up, thank you all, but especially Dave and Phil for making my last 18 years the best years of my career and for your guidance and leadership. Congratulations to Geoff and Kevin. They will be a key part of Hub’s growth and success. And to my colleagues at Hub and in the investment world, I treasure the relationships we’ve developed and I will miss working together. It’s the friends along the journey that make life special and I thank each of you for making this chapter so rewarding. Dave, over to you for closing remarks.

Dave Yeager

Great. Thank you, Terri. The first quarter was a challenging start to the year, but the virus is a disruption, not a permanent reduction in economic activity. Hub Group is extremely well positioned to endure the downturn with a talented workforce, strong balance sheet, solid technology, and excellent customer relationships. With that, we will open up the line to any questions.

Question-and-Answer Session

Operator

[Operator instruction] Our first question comes from Scott Group from Wolfe Research. Your line is now open.

Scott Group

Alright, thanks. Afternoon everyone and best of luck, Terri in retirement.

Terri Pizzuto

Thanks. Thank you.

Scott Group

I was hoping can we start maybe just go down each of the business lines and can you give us an update on sort of volume or revenue trends in April?

Phil Yeager

Yes, sure. Yes, Scott, thanks. This is Phil. For the month of April, we are anticipating in total about a 15% to 18% revenue decline for the organization as a whole. Logistics is really holding up the best, with CaseStack continuing to see a surge in demand and us bringing on some new logistics transportation management outsource on-boardings that are offsetting some of the challenges with our non-essential retail customers. Dedicated is seeing surges with our home improvement and general retail clients that’s offsetting some of the challenges once again with non-essential retail and automotive. And then intermodal once again just is seeing some of the challenges with the loose truckload environment as well as lower import activity and lower fuel prices. Brokerage is going to be the most significantly impacted as spot truckload and more in particular, LTL demand are dissipating with high tender accept levels in the marketplace. So, all that kind of comes together that 15% to 18% with intermodal and brokerage seeing the highest level of impact and then dedicated and logistics faring better.

Scott Group

That helps. Do you think you can share what the intermodal volumes are down?

Terri Pizzuto

They are down about 16%.

Scott Group

Okay. And so on the intermodal gross margins it sounds like the big culprits are sort of in insurance and rail costs if I heard right. So those don’t necessarily feel like COVID impacts, those just feel like business impacts. Am I thinking about that right? So, are these headwinds that we just are going to need to deal with all year sort of regardless of the volume environment? And then just along those lines, if we are now compounding that with volume at least in the second quarter, do you think the gross margin decline in intermodal is worse in the second quarter, any thoughts on all that?

Dave Yeager

Scott, this is Dave. I would suggest to you that we do think that the second quarter will be the quarter where we will see volumes down just if nothing else due to a lack of imports. And as the country begins to open up and demand comes back, we think a lot of the non-essential products will be coming in will be flowing. That will better balance our networks. It will better reduce our costs. So, it is not the rail increases. We have very clear visibility of them. This is really a – it’s a competitive environment that we are dealing in, which still remains very aggressive both with our traditional motor competitors as well as over-the-road competitors. And so again, we do believe that and it’s also volume related at this point in time. An interesting statistic is that of our clients, our top 100, 78% are currently open, that’s 78% of our revenue versus 17% which are just closed. So, that revenue just does not exist and did not exist for most of March. And we are forecasting that as well for the second quarter, but believe it will begin to open back up again.

Scott Group

Okay. And then what about the insurance piece, is there any way to quantify that and if we should think about that impact continuing all year?

Terri Pizzuto

Yes, that will continue for half the year probably in the second half we might get some of that back. But I will say that overall our Hub Group trucking drayage costs, are lower than last year as well as our third-party drayage costs. So that helps to offset that. And the other impactful thing on our margin would be mix. I mean, the mix of business that we had was more unfavorable than we planned and pricing because of the challenging pricing environment was a little lower than we planned as well.

Scott Group

Okay. And then just lastly, I take it you are not giving earnings guidance, but any guidance pieces you want to give us either on the quarterly OpEx or gross margins, whatever you feel comfortable sharing, if there is anything?

Terri Pizzuto

Yes. I mean, we have done – there is quite a bit of uncertainty surrounding the pandemic with the freefall in the economic indicators and the uncertainty about when we will see the COVID pandemic curve start to flatten. So giving guidance is difficult. We have modeled various downside scenarios from dire to base case and believe we are on solid footing to flourish once we come out of the recession and we will be pulling every lever available. And we do generate free cash flow in all of the scenarios that we modeled and believe we have substantial liquidity. So, we feel very comfortable with where we are at. And as Dave mentioned previously, once we get out of this pandemic and businesses start opening again, we will be very strong and ready to react accordingly, because our customer service during this time has also been excellent.

Scott Group

Okay, thank you. I will pass on somebody else.

Operator

Thank you. Our next question comes from Justin Long from Stephens. Your line is now open.

Justin Long

Thanks. Good afternoon and Terri, congrats on a great career. You will definitely be missed.

Terri Pizzuto

Well, thank you.

Justin Long

So maybe following up on the April commentary, that was really helpful, Phil. I was wondering if you could give us any color on gross margins in April as well even if it’s on a consolidated basis, just to see how the business is flexing given that top line pressure? And then on intermodal volumes, I think it would be helpful to get the monthly volumes for the first quarter as well. Dave, you mentioned that there was quite a bit of pressure in March. I just wanted to know how pronounced that was.

Terri Pizzuto

Sure, I can give you the monthly volumes for intermodal. We were down 8% in January, down 6% in February, and down 7% in March. And if you looked at the last couple weeks of March, we were down 9%, 10%, so we really started feeling the impact of COVID in March.

Phil Yeager

Sure. And this is Phil. On the gross margin, yes, it’s difficult to give exactly where it’s going to wind up. But what I could tell you is dedicated has been our highest gross margin business, logistics being the lowest, with brokerage and intermodal in the middle. So as that mix change happens, we don’t see a significant mix impact, but that is really the direction. So we would anticipate it will continue to be rather similar, if that makes sense.

Justin Long

That does. That’s primarily what I was getting at with just kind of the mix changes. And then maybe secondly on bid season, I was wondering if you could give an update on that front, how much your business is actually coming up for bid and maybe an update on the business that has come up for bid, roughly where that’s priced so far.

Phil Yeager

Sure. So we are anticipating pricing to be down low single digits for the year. We’re about 31% of the way through bid season at this point with full awards, and 35% of our intermodal business is active. So we are seeing good wins come on. We’re seeing customers think long-term about capacity availability given the limited capital expenditures they’re seeing on the truckload side and trying to lock in now more of their intermodal capacity. So we are feeling good about bid season. We’re continuing to get good feedback from our clients. And we’re certainly excited to see those wins come on and start to really come back once the economy reopens.

Justin Long

Okay, great. And maybe lastly on the profit improvement plan, you stuck to that $40 million guidance. It sounds like you’re ahead of schedule on that front. Can you share how much of that $40 million was recognized in the first quarter and what will be incremental going forward? And maybe as you go through that, you could talk about your comfort in this guidance in the various scenarios that Terri mentioned. Do you feel like this is something that’s achievable in all of those scenarios?

Phil Yeager

Sure, yes. As you mentioned, we are ahead of schedule. A small amount was recognized really in the fourth quarter of that $40 million. We are making significant headway though. There is really a few key categories of the profit improvement initiative, the first being really headcount efficiency, continuing to find ways to do more with less and utilizing technology. That, I would say, we’re making the most progress on and have been ahead of schedule there. We’re also making significant strides in our procurement strategy and are doing an excellent job in driving down costs in our trucking business as a core focus. The areas where we still have some opportunity and are earlier stages is really in the transformation of the trucking operations where we have, as Terri mentioned, reduced our cost per load in our drayage network. We’re improving the retention of our drivers. But we’re also very early stages in our maintenance program and the evolution that we’re going through there. So I still feel confident that we’re going to achieve the full amount in those scenarios. We’re going to continue to focus on delivering on that, and that’s really why we’re adding talent to the organization as well like Dario, who we think can help us deliver on that.

Justin Long

Okay, great. I will leave it at that. Thanks for the time.

Operator

Thank you. Our next question comes from Ben Hartford from Baird. Your line is now open.

Ben Hartford

Hi, thanks so much for the time. Phil, could we get a little bit of perspective on the IT project and whether you’ve been able to accelerate the timeline on that given some of the changes here? Maybe just talk a little bit about how the organization responded through COVID, through the changes, the work from home, etcetera, amid the tech changes and the projects that you do have underway?

Phil Yeager

Yes. I’ve been extremely impressed with how our team has handled it, in particular our logistics team as we come to the kind of conclusion of our transition to OTM there. I’m really pleased with how we’ve handled it with our clients and how we’re supporting them through it and the training that we’ve put in place to ensure that that is effective. We are also very focused on improving the planning tools that are available to our intermodal and dedicated teams. We think there is significant opportunity there to continue to push that forward, and we plan to continue to roll that out throughout the year. And we’re seeing really good results in the markets where we’ve put that forth. The other piece that we’re very focused on is customer experience, getting them better information more quickly. And I would say our customer feedback on what we’re doing there continues to be very positive. The last piece of the opportunity, and I would say we’re somewhat early stages on this, is continuing to drive automation. We have a lot of areas that we’ve already succeeded in. But as we get integrated fully into the platform, we continue to find more opportunities, which is very exciting and I think an opportunity as we look out past even this year.

Dave Yeager

Yes and this is Dave. And just to elaborate maybe a little bit on the work from home, in all candor I’ve been very surprised. The productivity levels and the compliments that we’ve been receiving from our clients have been quite frequently. And I was surprised just how productive people are. But I guess considering that a fair amount of our people live in downtown Chicago, have a reverse commute that’s anywhere from two to three hours, it’s not that surprising. So I do think ultimately that this pandemic, one of the things we’ll learn is it may change the way that we work and how we conduct our work.

Ben Hartford

On the cost savings side, the $40 million number, and I know Terri had said that you have a variety of outcomes as it relates to scenarios that we can see, but have you taken cost action steps above and beyond what you had previously stated, the $60 million at the end of this year, the $40 million through this year, are there cost opportunities identified and under way above and beyond those previous targets given what we’ve undergone here over the past six weeks and the anticipation of obviously further declines here to come during 2Q?

Phil Yeager

Sure. Yes. This is Phil. We continue to find additional opportunities and we are executing on those. So I would say it’s not just directly because of COVID, but because of the hard work that everybody’s put in on us being as efficient as we possibly can. So we continue to your point, we continue to find opportunities and we plan to execute on all of those really independent of what the economic environment is going to be.

Ben Hartford

Okay. I guess Terri, as you pass the baton on to Geoff, and obviously congratulations to you in your retirement, Terri, as you think about free cash flow and volumes normalizing in the back half of the year, then priorities of cash or kind of returning to the growth focus, are there criteria or benchmarks when you think about reengaging the expansion of headquarters or deploying capital in the forms of share repurchases or perhaps acquisitions? As we kind of get beyond the bunker down type mentality here at the moment, what are some things that you will be looking for in the coming weeks and months and even quarters to begin to redeploy some of the capital that’s been pulled back from on here now?

Terri Pizzuto

Yes, we continue to have an active pipeline for M&A, Ben. And the current environment causes us to be thoughtful in terms of the valuation, liquidity, and financing. And so we’ve got some good opportunities there that we’d like to use our free cash flow for when we’re able to do adequate due diligence on some of those potential acquisitions. Also we talk about share repurchases at every board meeting. We have a board meeting coming up in May, so we’ll talk about that as well. But that’s once we get through this pandemic, because right now we’re focused on liquidity and making sure that we get through this. We are very confident that we’re going to have adequate liquidity and free cash flow. And as you mentioned, we have the building that we have stopped – that we will stop next month on. And we can start that back up anytime we want. And but we’ve got a lot of efficiencies actually as a result of having to work from home as well, so that will help until we’re able to start back on that. And then our CapEx, we reduced our CapEx for the building. And you can see that for the rest of the year it ranges from $50 million to $80 million. And of that $50 million to $80 million, there’s only $20 million, give or take, that is for IT investments that we’re going to make in the building, and the rest is more discretionary based on growth. So that’s the other use of our cash.

Ben Hartford

Okay, that’s helpful. Thank you.

Operator

Our next question comes from David Ross from Stifel. Your line is now open.

David Ross

Good afternoon. Terri, going to miss you.

Terri Pizzuto

I’ll miss you too. Thanks.

David Ross

On the truckload hire, this new guy, Dario, coming in, what’s his background?

Phil Yeager

Sure. This is Phil. Yes, Dario work to UPS for about 24 years and then most recently he ran all transportation for U.S. Foods, which is obviously an extremely large private fleet and warehouse network, really a great background for us where I think his focus on operational discipline and technology is really going to help us improve significantly. And so we’re really excited to have him on-board.

David Ross

Is he going to spend more time on the dedicated side, or is he going to get involved with drayage as well?

Phil Yeager

It will be both. But initially, given the progress that we’re making on drayage, his focus will be primarily on dedicated to start. That’s where we continue to have a significant opportunity. And then obviously, we still think we have opportunities in our drayage network, but we are making more progress there, so the priority will be dedicated.

David Ross

And on the intermodal pricing side, you said expected to be down low single digits for the year. Service seems to have improved, so when you do think that translates into better pricing? Maybe because of better service, you could argue that you shouldn’t have to have a reduction in rates?

Dave Yeager

Yes, this is Dave. Yes, there is no question the service right now is as good as we’ve seen it. It’s exceptional. I think that the issue is the competitive rate structure right now. Obviously, fuel is extraordinarily cheap. Obviously, the demand for truckload capacity is just not there. And as a result, a lot of the over the road motor carriers are basically running just to kind of survive, if you will. So I do think as the economy does come back to normal that in fact we’ll see that demand pick up. And at that point in time, I think we’ll have a good opportunity to be able to increase pricing.

David Ross

And are you seeing any service differential at this point between the East and the West?

Dave Yeager

They are both very, very good, honestly. And we see constant improvement as well from both of our carriers, the Union Pacific and the Norfolk Southern. So no, they’re both doing a great job and the consistency of service is substantially better than it had been several years ago and, as I said, continues to improve.

David Ross

Excellent. Thank you.

Operator

Thank you. Our next question comes from Todd Fowler from KeyBanc Capital Markets. Your line is now open.

Todd Fowler

Great, thanks and good evening and Terri congratulations again. I just wanted to follow-up on the net revenue margin conversation. So is it right to think that net revenue margins are going to compress sequentially into the second quarter just given some of the pressure that you’re seeing? And then if we do see kind of volumes rebound in the back half of the year and kind of get back to more of a normalized environment, can we get back into the range that you previously had, the 13.5% to almost 14%, or with the pricing environment and some of the costs, has that changed the net revenue margin expectation more intermediately?

Terri Pizzuto

Yes, Todd, it’s really hard to say. We’ve got visibility for April now, but we’ll kind of take it as it goes. And we certainly hope things recover by the second half. We think it will, but not sure. And it will depend on what happens for a peak in the second half as well. So that will impact our margins – could impact it significantly if we have a strong peak, for example. So I think we’ll just take it as it comes and give you more color second quarter.

Phil Yeager

And then if we do see demand come back that’s really going to help with our asset utilization and our loaded miles. And we are going to be able to take advantage of our improved cost structure as well. So our hope would be strong in the back half, but certainly we don’t have a ton of visibility to what that’s going to look like right now.

Todd Fowler

Yes, that helps. Really what I was trying to get at is, with the pricing commentary and some of the costs, does that feel dramatically different than where you were at the beginning of the year. And we understand that the volume environment has changed and that piece has changed, but if we got back to more of a normalized volume and revenue situation, would kind of those prior expectations still be realistic?

Terri Pizzuto

Yes, and if the truck market tightens, that helps too. So that’s another factor that would be a plus for us. And our other businesses, of course, like Phil said earlier, continue to do well. CaseStack’s been on fire and done a great job serving essential businesses. Their service has been fantastic and they’re seeing a lot of peak business right now, where they have demand up 60% higher than normal sometimes during this past quarter, and currently it’s about 10% higher than normal. So they’ve worked with customers and warehouses to prioritize supply and retailers to prioritize demand. And e-commerce with CaseStack is up as well. It’s up 400% in Q1 compared to Q4. So we’ve got a great pipeline there in CaseStack, as well as legacy logistics. And so we’re very well – have a lot of strength and a good foundation for the second half of the year in not only in intermodal but our other business lines.

Todd Fowler

Okay, that helps. And then just on the intermodal volume commentary, the down 16% in April, if I remember the second quarter of last year, you kind of didn’t do that seasonal build as you moved through 2Q. So can you remind us, did the comparisons get easier in May and June? And what kind of indications you’re hearing from the customers, is down 16% kind of the – and I know visibility is limited, but is that kind of a stable level from this point going forward, or do the comparisons impact what we could see for the last couple of months of the quarter?

Terri Pizzuto

Our intermodal volume in Q2 of last year was down 7.2%. I don’t remember off the top of my head what the volumes were by month, but it wasn’t – I think, you’re right. We didn’t see the seasonal peak last year either.

Phil Yeager

Yes, and I would just highlight that as the year progresses, the comps will get easier. And this is really the time last year where we saw pricing from intermodal and truckload competitors really deteriorate. Obviously, we stayed very disciplined during that, and so a lot of those are up for renewal right now, and so we’ll be participating in those RFPs.

Terri Pizzuto

Yes. And just to give you those numbers, as Phil mentioned, our comps do get easier in Q3. Our volume was down 9% before it was down 11%.

Todd Fowler

Terri, I thought you that you had all 54 quarters memorized and you could give us every month like that.

Terri Pizzuto

I do not. My memory is going.

Todd Fowler

Hey, just a last one, if I could. There was a question earlier about quarterly operating expenses, and there was a little bit of kind of color around it. But with the $85 million here in the first quarter and the severance, can you directionally – should we expect that to trend down with some of the cost takeout that’s happening, or is there any sort of directional commentary you can give us on quarterly operating expenses? Thanks.

Terri Pizzuto

Sure. Yes, we can give you a little bit on Q2. I am sure you read the press release and you will see that we donated about $5 million worth of equipment to different food organizations, as well as hospitals in connection with COVID. So you’ll see that as a nonrecurring item in the second quarter. It’s obviously non-cash. And then in terms of – we did reduce our headcount sequentially from year-end about 4%. Much of those headcount reductions came at the very end of the quarter, so you’ll see some of that in the second quarter. Severance also comes out. And then, but we only had part of the year’s raises in the first quarter because our raises don’t go into effect until mid February. So net-net, maybe – it’s similar assuming things say the same. We don’t have any bonus recorded in the first quarter. And we hope things get better and we do get to record some, but if things stay like they are, we would not have any bonus recorded.

Todd Fowler

Okay, got it. Thanks again for the time.

Operator

Thank you. Our next question comes from Brian Ossenbeck from JPMorgan Chase & Company. Your line is now open.

Brian Ossenbeck

Thank you very much for taking the questions and Terri, Geoff, and Kevin, congratulations on your new role and what’s next. So maybe if we can go back to the rail service question just to follow up on that, how much of the improvement do you think is really from something structural that you can count on when volumes return as everybody kind of expects in the second half to some degree? How much of that do you think is really structural versus just having a lot less volume to put on the network right now?

Dave Yeager

Honestly, I think a lot of it is operational and structural. I think that PSR, which I was always a little bit skeptical of, is working. I think it’s making the railroads more efficient. They’re taking not only costs out, but they’re taking transit out at the same point in time and it’s making them more consistent. And with all of our customer surveys that we’ve done, consistency is always the key issue, so they’re really addressing the service concern that our clients have. So I think it’s a very sustainable process and that we’ll see it continue to improve at least over the near term.

Phil Yeager

Yes. And this is Phil. I would just add to that that when volumes do return and we do see that surge, that is going to be task and the opportunity where us and our rail partners can prove that that consistency is going to be maintained, and really bring more trust with our clients that they can rely on intermodal service and we think help kind of reignite it in more of a constant growth story going from there.

Brian Ossenbeck

Okay, got it. On the topic of peaks, you mentioned the one last year this time didn’t really happen. What do you think happens with back-to-school, whatever back-to-school actually looks like? And then when things do open backup, is there stuff – I’m assuming there’s stuff stranded with 70% or so of your customers that are shut down. I’m assuming they have stuff stranded. Do they have to reposition that, fire sale it, or how does that work and what do you think is going to happen on that front? It does seem like there’ll be some activity but maybe not the same types that we’ve seen in the past, so curious to hear your thoughts on how that all plays out.

Phil Yeager

Sure. Yes, this is Phil. So we do think that when import demand reopens that we’re going to be in a really good position to take advantage of that. We have equipment ready to service our clients. And we do think that we will see some jump at the end of the year as people get to get back out and feel more comfortable in spending money, and hopefully the holidays come around. Obviously that’s our hope. There’s no certainty around that. But certainly, if that does occur, we’re in a very good position to take advantage of it and feel confident in our ability to provide really good service during that time period.

Brian Ossenbeck

And the last one on CaseStack, it sounds like it’s continuing to outperform, especially with the current environment. Can you just provide a bit more context on if it’s grown since you’ve acquired it? Can you still move that in a bigger way and expand the footprint at a low level of capital intensity and what’s the competition look like now that one of the other major players has been acquired by a big broker in the industry?

Terri Pizzuto

Yes. During the first quarter, CaseStack revenue grew about 17%. Margin also grew. We can’t tell you exactly how much, but gross margin as a percentage of sales was up about 50 basis points just for the logistics business. And they continue to have a very strong pipeline I will let Phil talk about that, and a great value proposition for the customers in terms of allowing the product to get to the retailer on time, in full, and prioritizing the product that should be there with the supplier.

Phil Yeager

Sure. Yes. And what I would highlight with CaseStack, which is fantastic, is we do have the most sizable scale in this business. We have great service to our customers. At this point, we have actually brought our sales and solutions groups together. And what we’re starting to see is wins with some larger clients than we would have in the past, and that is building up a significant amount in our pipeline as well. So we think that, while the legacy CaseStack customer of a small to midsize PPG is going to continue to be a core of that, we can introduce this product to some of our larger consumer product clients on some of their lower volume SKUs and help them save some money. So we’re also continuing to make headway with setting up additional retail consolidation programs. And as our customers think about how do they utilize their space, which is a critical item for them, more effectively, this is going to continue to be an opportunity. So we’re very excited about the pipeline, excited about what we’re doing, and think we’re going to continue to grow the business significantly regardless of other headwinds.

Brian Ossenbeck

And the footprint is something you can still expand pretty much in the asset light fashion?

Phil Yeager

Right.

Brian Ossenbeck

Or will that require more capital when you get there?

Phil Yeager

Yes. No, we plan to continue to grow it in the current format. And we have a great set of warehouse partners and we have a great geographic footprint at this point. We’ll really be continuing to grow in the same geographies that we already operate in, which I think is a great thing for us as well.

Brian Ossenbeck

Okay, thank you. Congrats again, Terri.

Terri Pizzuto

Thanks. Thank you.

Operator

Thank you. Our next question comes from Jason Seidl from Cowen & Company. Your line is now open.

Unidentified Analyst

Hey, guys. This is Adam on for Jason. Just wanted to ask quickly about competition in intermodal, obviously kind of the competition with truck, it makes sense what’s going on between fuel, between the soft freight market, but I guess competition with other intermodal providers, is pricing still rational? Have you seen kind of any competitors, other intermodal providers, kind of drop pricing significantly or get a little bit more aggressive in the space?

Dave Yeager

It’s been since last year this time the pricing environment has been extraordinarily aggressive, as aggressive as any I’ve seen. And I think it’s just basically because there is a lack of demand and a lot of supply, and so we’ve seen prices come down.

Unidentified Analyst

Got it. And maybe a similar question in brokerage, one of the larger brokers kind of mentioned recently that they kind of tried to gain share earlier this year and were a little bit more aggressive in trying to gain market share. What are you guys seeing in terms of the competitive environment in brokerage? And then maybe specifically also with some of the kind of more app-based or more electronic brokers, are you seeing them be as aggressive as they were maybe this time last year or have they kind of focused on margin a little bit more?

Phil Yeager

Yes. Obviously brokerage is a highly competitive market. And in a market like this where there is less demand to go around and still an oversupply of truckload capacity it’s going to be extremely competitive. We’ve certainly seen other companies go more for share gains, but we still believe that there is a great opportunity for us now that we’ve built a foundation and a platform that can provide a high level of service at an effective cost to our customers to cross-sell to our top 100. We have not fully penetrated that or even near that at this point, so there is still a long runway to go. We are seeing wins with those customers, especially since we have honed our pricing strategy and what we have asked our customers for as we focus on what we call power lanes where we can buy better than the market, better than other brokers. So we are seeing wins. It’s obviously highly competitive market. There’s a variety of players in it now. Who we run into I think are more the legacy players that you are referring to and our customers who are more kind of Fortune 500, Fortune 1000 in nature.

Unidentified Analyst

Got it, got it. That was all really helpful. Thank you for the time.

Operator

Thank you. Our next question comes from Bascome Majors from Susquehanna Financial. Your line is now open.

Bascome Majors

Terri, congratulations from us as well.

Terri Pizzuto

Thank you.

Bascome Majors

I was hoping that you could maybe shed a little light on the framework that you used in stress testing the business that you talked about in your prepared remarks. I don’t know if that’s kind of revenue declines or volume declines or anything else you can kind of think of the wringer that you ran your models through?

Terri Pizzuto

It was pretty significant. The dire case was very significant revenue and margin declines. And a lot of our transportation costs are variable. The only fixed cost really within our purchased transportation is depreciation, which is about $20 million this quarter. And so we have the flexibility there. We also modeled the profit improvement initiatives that we have, but we modeled our – we kind of took where we’re at today or for the last couple of months and said, okay, what if that business went down substantially. And that was the dire case. And then we took more base case, thinking that, well, maybe the second quarter will be pretty tough and then after that we see some recovery. So those were the two benchmarks that we did.

Bascome Majors

And among those scenarios, do you think that the second-quarter remains breakeven on an EPS basis, maybe except in the dire case? I’m just trying to think about the sensitivity based on your own work. Thank you.

Terri Pizzuto

Yes, we do.

Bascome Majors

Thank you.

Operator

Thank you. Our next question comes from Tom Wadewitz from UBS. Your line is now open.

Tom Wadewitz

Yes, good afternoon and Terri, I wish you the best. I hope you have fun in retirement, and thanks for your patience with me over the years. I tend to have a lot of questions when we talk. So anyways, let’s see. I just have one. Obviously you had a lot of good questions on the call. Dave, how would you think about the current framework relative to what happened in 2008 and 2009? I think and obviously Hub is in a very different place than you were back then, but just in terms of how volumes recover, how pricing recovers, whether that’s going to be a good framework for thinking about the market or whether you think it’ll be – what might be different from that timeframe.

Dave Yeager

Sure. Well of course, in ‘08/’09, it was really a financial crisis and it was to a large extent a lack of money supply within the economy. This time it really is – it’s a social issue. It’s a people issue. I do think that, if in fact we open the economy back up, that there should be at least a U-shape, if not a V-shape recovery. There is pent-up demand. I think everybody’s a little sick of hanging out at home. I think it’s very stressful in this environment. And I do think that depending upon how quickly they open up and how everything’s opened up that we will see more demand for imports, as well as for domestic production. One of the big questions is – I heard one statistic that in New York 60% of all meals were eaten in restaurants. I don’t know if that’s factual. But how quickly do people begin to go back out again and thereby achieving the near full employment that we had before so that people have expendable funds? So I do think it’ll be quicker. I do think the administration here is a bit more pro-business and will be proactive with it. And so I’m hopeful. It’s not going to be back to normal by the end of the year, but certainly it can head definitely in that direction. And I think we will see some strength in demand in the near term.

Tom Wadewitz

Would you be optimistic that pricing would, I’m thinking 2021, potentially bounce back a lot or if fuel stays down, is that kind of weigh on the intermodal pricing opportunity?

Dave Yeager

The fuel impact is significant. I do think though, if there is a pickup in demand, we are going to see some motor carriers that just aren’t going to be able to cut it. It’s a very difficult environment. You can only run for gas money for so long. So I do think that 2021 should see an improved pricing environment, but I doubt seriously that it will be like 2018, my fondest year.

Tom Wadewitz

Yes, okay great. Thank you for the time.

Dave Yeager

Thanks Tom.

Operator

[Operator instructions] Our next question comes from Brandon Oglenski from Barclays. Your line is now open.

Unidentified Analyst

This is David [indiscernible] on for Brandon. Thanks for taking my question. So just a question about the dedicated space, I guess in some of the scenarios you ran, how did you view the dedicated space holding up in maybe an adverse scenario? Do you feel carriers will still look to kind of prioritize the dedicated fleets?

Phil Yeager

Sure. This is Phil. Yes, with our dedicated business, we’re in a really great position with our customer base where we’re mostly handling, for essential retailers, distribution center to store or distribution center to home delivery. This sets us up very well, I think, with our particular customer base, which is, once again, very heavy retail, very heavy in the home-improvement and general retail sectors. So we feel good that revenues will hold up. We’re also bringing on new wins that are more profitable than some of the portfolio that we shed late last year and earlier this year. So as those start up, we anticipate getting back to full utility on our trucks and really reducing costs from there. As I mentioned before, our profit improvement initiatives are also heavily tied to our trucking organization. And as we continue to take out costs and improve efficiency there, we are anticipating profit improvement in the dedicated space.

Unidentified Analyst

Great. And then just as a quick follow-up, when you mentioned the deterioration in second quarter, was that specifically with respect to the stats you already talked to about how April is shaping up, or is it kind of relative to how the 3Q run rate was?

Terri Pizzuto

Yes, it’s really relative to the April run rate and where we’re at with the declining volume and revenue.

Unidentified Analyst

Alright. Thanks, Terri, and congratulations on the retirement.

Terri Pizzuto

Thank you.

Operator

Thank you. We have a follow up question from Scott Group from Wolfe Research. Your line is now open.

Scott Group

Hey, thanks guys. I just had a couple of just quick things. So on the OpEx side, is there no volume variability to the OpEx as volumes fall? I understand we have that on PT, but I was just wondering about OpEx.

Terri Pizzuto

Oh, there is volume variability. Our biggest cost below the gross margin line is salaries, and we’re going to pull all the levers we need to pull. As I mentioned a little bit earlier, we did have a reduction in force at the end of March, so those people come out for the second quarter and the rest of the year. And then as Phil mentioned, we continue to invest in technology and automation, and that saves us resources as well so that, assuming we do see a little ramp up in the second half of the year, that we’ll be able to do more with less, which is always our plan, and do it most efficiently and effectively while providing great service to the customers. And also as I mentioned earlier, bonus is varied, like it should, with our earnings. And so that is flexible. And we’ve looked at other areas as well and we’re carefully watching our costs. We’ve cut some G&A costs. Travel and entertainment certainly is one that’s – if you can’t go out, you can’t spend any money, so that’s kind of easy. But we’ve also cut back on some contractors where we are not wanting to invest right now because it’s not necessary, and we’ll continue to look at those costs.

Scott Group

Okay. And then Phil, earlier your comment about truck brokerage seeing the biggest headwinds, was that a gross revenue or a net revenue comment? I would’ve thought that brokerage would be seeing some relief on PT.

Phil Yeager

Yes. Yes, it’s a gross revenue comment, actually. Yes, net revenue margins are still holding very strong. It’s just from a top line perspective.

Terri Pizzuto

Yes. Phil mentioned in his prepared remarks, I think, that truck brokerage gross margin as a percent of sales was up 150 basis points year over year. So we continue to see the benefits from the technology changes we have made, the leadership changes we’ve made, and the changes in purchasing that we’ve had as a result of changing how we deal with our carriers.

Scott Group

Okay. And then just last thing for Dave, you mentioned a few times about working remotely and it’s working. Do you think maybe about permanently canceling the plans for the new headquarters?

Dave Yeager

That’s a really interesting question, Scott. And I don’t know. I think that it is going to have us relook at how we’re working, at how our people feel about working from home. I think that, albeit they are more – there is many that are more productive now, I think that there is social aspects to work which I think you need to take into consideration. Plus I’m just not sure if you’ve been to the building, but it’s relatively dense now. There is not six feet of separation between people in the cubes. And they’re not cubes, but they’re called dog bones. And so I don’t know if there’s going to be governmental regulations on how much space. And so we may require the space just because we can’t have the density. So I think it certainly is something that we’re going to look at very closely, but I don’t have a good answer for you now. I think when next we speak with the second quarter I’ll have a much better idea as far as what that direction is. But we are basically shutting down the building now. It still has probably another six months for the build before – and we’re not going to reengage until we come to a decision.

Scott Group

Okay, thank you guys.

Operator

We have no further questions in queue. At this time, I will turn the call back to Dave Yeager for closing comments.

Dave Yeager

Well again, thank you everyone for joining us on the conference call. And on behalf of the management team, Terri, thank you for all your great work. And it’s been a pleasure working with you for the last 18 plus years.

Terri Pizzuto

Yes. And thank you.

Dave Yeager

We do wish you well in your retirement. So thank you again. As always, if there any questions, please do feel free to call. Thank you.

Operator

Thank you. Ladies and gentlemen that concludes today’s conference. Thank you for your participation. You may now disconnect.