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eGain Corporation (EGAN) CEO Ashu Roy on Q3 2020 - Earnings Call Transcript

May 08, 2020 12:51 PM ETeGain Corporation (EGAN) Stock
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eGain Corporation (NASDAQ:EGAN) Q3 2020 Earnings Conference Call May 7, 2020 5:00 PM ET

Company Participants

Jim Byers – MKR Investor Relations

Ashu Roy – Chief Executive Officer

Eric Smit – Chief Financial Officer

Conference Call Participants

Koji Ikeda – Oppenheimer

Ryan MacDonald – Needham

Mark Schappel – Benchmark

Richard Baldry – Roth Capital


Good day, and welcome to the eGain Fiscal 2020 Third Quarter Financial Results Conference Call. Today’s conference is being recorded.

At this time, I would like to turn the conference over to Jim Byers of MKR Investor Relations. Please go ahead, sir.

Jim Byers

Thank you, operator. And good afternoon, everyone. Welcome to eGain’s Third Quarter Fiscal 2020 Financial Results Conference Call. On the call today are eGain’s Chief Executive Officer, Ashu Roy; and Chief Financial Officer, Eric Smit.

Before we begin, I would like to remind everyone that during this conference call, management will make certain forward-looking statements which convey management’s expectations, beliefs, plans and objectives regarding future financial and operational performance. Forward-looking statements are generally preceded by words such as believe, plan, intend, expect, anticipate or similar expressions. Forward-looking statements are protected by safe harbor provisions contained in the Private Securities Litigation Reform Act of 1995.

These forward-looking statements are subject to a wide range of risks and uncertainties and could cause actual results to differ in material respects. Information on various factors that could affect eGain’s results are detailed in the company’s reports filed with the Securities and Exchange Commission. eGain is making these statements as of today, May 7, 2020, and assumes no obligation to publicly update or revise any of the forward-looking information in this conference call.

In addition to GAAP results, we will discuss certain non-GAAP financial measures such as non-GAAP operating income. Our earnings press release can be found in

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