Signet Jewelers Limited (SIG) CEO Gina Drosos on Q1 2021 Results - Earnings Call Transcript
Signet Jewelers Limited (NYSE:SIG) Q1 2021 Earnings Conference Call June 9, 2020 8:30 AM ET
Company Participants
Vinnie Sinisi - Senior Vice President, Investor Relations
Gina Drosos - CEO
Joan Hilson - CFO
Conference Call Participants
Paul Lejuez - Citi
Dana Telsey - Telsey Advisory
Lorraine Hutchinson - Bank of America
Ike Boruchow - Wells Fargo
Operator
Hello, and welcome to the Signet Jewelers First Quarter Fiscal ‘21 Earnings Call. At this time, all participants will be in a listen-only mode [Operator Instructions]. Please note today's event is being recorded.
And now I would like turn the conference over to your host today, Vinnie Sinisi. Please go ahead, sir.
Vinnie Sinisi
Great, thanks very much, Keith. Good morning, everyone and welcome to our first quarter earnings conference call. On the call today are Signet's CEO, Gina Drosos; and CFO, Joan Hilson.
During today's presentation, we will make certain forward-looking statements. Any statements that are not historical facts are subject to a number of risks and uncertainties, and actual results may differ materially. We urge you to read the risk factors, cautionary language and other disclosure in our annual report on Form 10-K, quarterly reports on Form 10-Q and current reports on Form 8-K. Except as required by law, we undertake no obligation to revise or publicly update forward-looking statements in light of new information or future events.
During the call, we'll discuss certain non-GAAP financial measures. For further discussion of the non-GAAP financial measures, as well as reconciliations of those non-GAAP financial measures to the most directly comparable GAAP measures, investors should review the news release we posted on our Web site at www.signetjewelers.com/investors.
And with that, I'll turn the call over to Gina.
Gina Drosos
Thank you, Vinnie. Good morning, everyone and thank you for joining us on our call today. Before we get into our results, I wanted to share a few thoughts on the events of the past few weeks.
While these are truly unprecedented times from the global COVID-19 pandemic to economic uncertainty, nothing has matched the pain and heartache of yet another brutal murder of an unarmed person of color. This pattern of discrimination and violence must stop now. Racism has no place in our world, and certainly not in a country dedicated to protecting life, liberty, and the pursuit of happiness for all. Always and particularly in this context, I am extremely proud of what Signet stands for.
We immediately denounced these hateful acts and made a substantial donation to the NAACP Legal Defense and Educational Fund. I'm also hosting an open mic townhall with Signet team members next week called Signet Speaks Out with the intention that a frank discussion on race will give us new and meaningful actions we can take to improve within our four walls. We will continue this open dialog throughout the year and we’ll look to leverage our actions and insights to also help lead change in our industry and communities. At Signet, our mission is to celebrate life and express love, and we're committed to making this true for all people.
Now I'll move on to a discussion of our Q1 performance. This quarter, I'll open my remarks with an assessment of Signet's competitive positioning in the post-COVID-19 world. I'll provide thoughts on our key strategic priorities and our acceleration over the last two months to a more effective and efficient omnichannel retailer. I'll then turn the call over to Joan for financial commentary on the first quarter and fiscal 2021.
Signet came into the fiscal year with strong momentum. Prior to the pandemic, we delivered strong results during the Valentine's Day selling period and ended February with solid comps in the low-single digits as disruption from COVID-19 began. Focusing first on the health and safety of our employees and customers and in full compliance with government mandates, we temporarily closed all stores in late March. We took immediate actions to ensure the financial stability of our company and pivot to a much stronger digital experience for our customers.
I'd like to now frame Signet's actions in the context of the larger jewelry category. The jewelry retail market is highly fragmented with an underpenetrated presence in digital. Signet has roughly 6% market share in the U.S., and the number one share in all markets in which we operate. Thousands of independent jewelry stores hold roughly 70% of U.S. market share. One of Signet's greatest strengths is one we share with independent jewelers, the trust that comes from significant jewelry expertise and long-term relationships, and we do it at scale. In fact, across the country, our jewelry consultants help young couples celebrate an engagement, and then support their lifetime of jewelry gifts including birthdays and anniversaries. They help with meaningful statements of self-expression and spontaneous on-trend fashion purchases.
What this crisis is reinforcing is that those relationships combined with our scaled digital platform investments have allowed us to pivot quickly. We've been able to transfer these relationships into virtual consultations and help our customers buy online. Signet's shopping journey has never been more integrated across the breadth of our physical and virtual touch points creating what we believe is a long runway of opportunity ahead for Signet to grow revenue and market share as the leading omnichannel retail jewelry company.
Here's some examples. Since COVID-19, our store teams have personally reached out to more than 23 million customers, held over 100,000 virtual appointments, and have been successful in meeting customers’ needs even while stores were closed. In Q1, site traffic increased 20% over last year, despite reducing our advertising spend. Our virtual consultations are resulting in multifold higher conversion rates than direct e-commerce traffic alone.
Q1 e-commerce growth was 18.2%, excluding the impact of the shutdown of James Allen's New York City distribution center due to COVID-19. E-commerce growth accelerated through the quarter to 55% in April, excluding James Allen; and momentum has continued into the second quarter with a strong Mother's Day selling season and the addition of some alternate sourcing for James Allen. We believe that virtual selling will become a sustainable part of a uniquely desirable and integrated shopping journey provided by Signet.
We will invest to continuously improve our digital experience, while bringing the best of our stores online and the best of our digital offering into stores. We believe that our increasing sales momentum shows that while some of life's moments may physically be on hold, our customers have never needed to celebrate those moments more than now, and Signet is meeting their needs whenever and wherever they want to shop.
Turning to real estate. As of yesterday, we have approximately 1,100 stores open to the public. Store performance is better than expected with revenue able to cover four wall operating costs rather quickly. We are continuing to accelerate the pace of store openings based on the safety of our employees and customers and government regulations. We appreciate the incredible agility and urgency of our store teams to implement cleaning protocols to ready our stores for our customers and to make them continually safe places for people to shop and try on jewelry.
As you know, over the last few years, as part of our Path to Brilliance strategy, we reduced our store footprint by 13%, largely moving out of all D malls and regional banners. Now, in the current environment, we are accelerating our optimization efforts, further reducing our exposure to declining C and B malls. As a result of a full market assessment, one which included a Greenfield analysis of customer trade area specific to jewelry, we are announcing that we will not reopen at least 150 stores in North America and 80 in Europe
Furthermore, we are committed to closing at least an additional 150 stores this fiscal year with these closures bringing the cumulative footprint reduction to more than 20%. With a focus on store profitability, we remain in active discussions with our landlord partners to negotiate rent payments and go-forward occupancy costs. We are also testing reimagined uses of our physical footprint, such as combined Jared and James Allen locations and outlet stores that house multiple banners. We look forward to providing further updates on these and other location and format tests over the course of this year.
Turning to merchandising. From an assortment perspective, we continue to rationalize SKUs and focus on fewer bigger new product launches, on trend product offerings, like golden color and excellent values for our customers. We ended Q1 with inventory flat to last year's reduced levels. We hosted notable virtual events on key brands like Le Vian and gifts for Mother's Day, and have upcoming key launches ready for summer and holiday selling season. Using our enhanced digital platform, we continue to optimize our targeted marketing techniques to maintain relationships with existing customers and capitalize on new customer acquisition opportunities with improved efficiency.
Turning to cost savings. Over the first two years of path to brilliance, we delivered $185 million in net cost savings, enabling us to fund digital investments, mitigate headwinds and improve our cash and profitability. This positions us to exceed our initial three-year transformation goal of $200 million to $225 million in cost reductions. Furthermore, since COVID-19, we have identified more than $100 million of additional structural cost savings within this fiscal year, which we expect to continue into out years as well.
Turning to liquidity. As discussed last quarter, we took rapid steps to preserve cash. We currently have $1.1 billion in cash and equivalents and had negative free cash flow of only $15 million in the quarter. While we never could have anticipated the last few months and the obvious impacts on revenue with stores closed for almost half a quarter, the first two years of our path to brilliance transformation provided us with a strong foundation to rapidly build on.
A stage mentor of mine once said, never waste a crisis, and we've embraced that full on. [Year three] amidst COVID-19 has been an opportunity to accelerate the momentum of key strategic initiatives. We've made substantial progress on key elements of our customer first strategy by targeted marketing, and a more relevant and curated merchandise assortment. We've advanced our omni-channel journey with new digital tools, in-depth virtual consultation and store footprint optimization. And we've embraced rapid testing and learning with agility and double down on efficiency efforts with lasting cost structure improvements.
Our team is energized by the opportunity to serve our customers differently, and we are relentlessly focused on emerging from this crisis as a stronger Signet team and company. And now I'll turn the call over to Joan.
Joan Hilson
Thanks, Gina, and good morning, everyone. In my remarks, I'll discuss highlights of our first quarter financial results. I'll also review actions we've taken to conserve cash in response to COVID-19 and provide an update on our credit portfolio partner. To note for the first quarter, in light of the unprecedented times, we will provide additional details around our intra quarter performance. We do not intend to provide these details going forward, but thought it would be helpful for Q1.
As Gina mentioned earlier, we saw accelerating e-commerce momentum throughout Q1 and into the Mother's Day selling season. Brick and mortar same-store sales declined 44.7% with temporary store closures beginning in late March. Adding some additional color, in February, things same-store sale were running positive low single-digits, and we grew our e-commerce sales by 11% compared to the prior year, reflecting strong Valentine's Day performance. We then pivoted in late March to an e-commerce only retailer. It was at this point that we increased our digital outreach to customers, as well as implemented our virtual appointment process.
Gross margin of $204.2 million declined as a result of lower sales from the COVID-19 pandemic, which led to a de-leveraging on fixed costs. This decline was partially offset by cost reductions and lower occupancy costs. We note that we were able to hold gross merchandise margins consistent to last year. SG&A expense declined significantly, driven by lower labor costs resulting from employee furloughs, temporary pay reductions, lower advertising expenses and overhead reductions. This resulted in a non-GAAP operating loss of $142.5 million for the quarter.
GAAP operating loss was $291.1 million and includes $136.3 million of pre-tax impairment of goodwill, intangibles and long-lived assets. As discussed in the earnings release, the Q1 financial statements are preliminary due to the long-lived non-cash asset impairment review necessitated by the COVID-19 pandemic. Interest expense declined 23% year-over-year, reflecting our 2019 refinancing. Our Q1 non-GAAP effective tax rate of 50.4% represent projected benefits related to the application of certain relief provided under the CARES Act. We estimate we'll receive a cash benefit as a result of NOL carry backs.
First quarter non-GAAP EPS was a loss of $1.59 compared to prior year non-GAAP EPS of $0.08. As a reminder of our cash preservation, I'd like to quickly review the immediate actions we took to increase our financial flexibility in the COVID environment. Specifically, we reduced marketing and discretionary corporate spending. Our Executives and Board of Directors took voluntary compensation reductions. We expect to reduce capital expenditures by approximately 50% versus last year, and we'll prioritize initiatives that support our digital efforts.
Inventory management is also a key factor in our financial flexibility. We worked with our vendor partners to extend payment terms and establish go forward agreements with key strategic vendors. We continue to sell through clearance merchandise, cut planned receipts and are implementing initiatives in support of our flexible fulfillment efforts, all aimed at inventory efficiency. The results of these efforts was free cash flow of negative $50 million in Q1 with cash and equivalents balance of $1.1 billion. Finally, our common dividend remains suspended as does our financial guidance until we have greater market clarity. The August preferred dividend will be paid in kind.
Now I'd like to briefly provide an update on our non-prime credit offering. With respect to the non-prime forward flow receivables, representing approximately 7% of Signet annual sales last year, Castlelake and CarVal have agreed to continue to purchase receivables for existing customer accounts that have or previously had a receivable balance through June of 2021 unless terminated earlier by either party. We have agreed to extend the payment to Signet of the remaining 5% for the back book receivables purchased in 2018 until the agreements terminate. The company is now retaining receivables opened by new customers, which are expected to be less than 2.5% of the company's fiscal 2021 revenue. The company's agreement with the credit servicer, Genesis, remains in place.
Before I turn the call over to Q&A, I'd like to reiterate that we feel confident in our financial positioning. We intend to continue to preserve cash, reduce structural costs and target investments and initiatives that will allow us to emerge from this crisis with a plan to further optimize our virtual and physical footprint.
And now I'll turn the call over to the operator to begin the Q&A session.
Question-and-Answer Session
Operator
Yes, thank you. As mentioned, we will now begin the question-and-answer session [Operator Instructions]. And the first question comes from Paul Lejuez with Citi.
Paul Lejuez
I'm wondering if you could provide any further quantification on what you're seeing in the performance of the stores that have now reopened? I think you’d said something about revenue covering operating costs. Curious if that means that those stores are already four-wall breakeven, is that one and the same? And then also of the 150 stores that won't reopen as well as the additional 150 to be closed, can you talk about the sales and EBIT contribution from those two classes? Thanks.
Gina Drosos
I will take the first part of that question. So, our plan to reopen stores has been actually similar to how we close stores. We've been using a hyper local approach based on market dynamics and analysis of all the government mandates, et cetera. And we are, based on the results that we've seen early on opening stores as quickly and safely as we can. The performance of our reopened source has been exceeding our expectations. And yes, you’ve heard what I said in the script, right, the revenue is covering the operating expenses on a four-wall basis. So, we intend to carry forward the strides that we've made in digital capabilities doing more appointment booking and really leveraging that new integrated omnichannel experience as we reopen more stores. Our plan is to have at least 75% of the fleet open by the end of June.
Joan Hilson
And then Paul with respect to the second question. Our valuation of stores that we’ll not reopen, the 150 stores, really stems from the Greenfield analysis and the overall evaluation of our go-forward physical footprint. We're not disclosing at the time what the sales and operating contribution of those stores are, but we feel confident that the footprint that we see on a go-forward basis is the one that's best for us.
Gina Drosos
The one thing I would add to that, that we've historically done our analysis on closing stores really on an internally focused basis looking at the contribution and profitability of those stores. What we've done differently this time, that I actually think is a more breakthrough way to look at it, is that we have mapped the country in a Greenfield analysis, almost a clean sheet of paper to say if we were starting today, which markets justify one store, two stores, three stores, or more how and where would we put them, and we've used that customer first lens to really decide what our future store footprint should look like.
Paul Lejuez
And just to go back on the commentary you made about the receivables, am I correct in understanding that the non-prime receivables will now come back on the balance sheet as we think about Signet in the future and F '21 and beyond, you guys will carry those receivables, no change to the prime piece of the equation?
Joan Hilson
There's no change to the prime. The non-prime CarVal and Castlelake will continue to purchase addons for the existing accounts. What will come onto with Signet’s purchasing is new accounts, new account purchases and what I indicated there that it was roughly 2.5% of sales is our expectation.
Operator
Thank you. And the next question comes from Dana Telsey with Telsey Advisory.
Dana Telsey
As you think about the gross margin and the SG&A, the gross margin, merchandise margin being consistent with last year, can you unpack the buckets of each and what you're seeing there? And as you think about costs coming back, do you need all the store staff that you had or do you operate with a leaner staff whether it's given more limited occupancy in stores, and also what you've been seeing in virtual appointments? Thank you.
Joan Hilson
So, with respect to gross merchandise margin, it was consistent for us over the quarter. We feel that in that quarter itself over the first quarter that we had a very nice balance of regular price selling. We had clearance selling, and we were able to leverage a lot of the value priced items for Valentine's Day that we saw serve us well over the holiday selling season in the fourth quarter. So, as we look forward and think about gross merchandise margin and our inventory, we will continue to consider strategic promotions working through our clearance inventory and balancing the bigger, fewer launch products that Gina mentioned in her prepared remarks.
Then with respect to the structural cost savings, as we operate our stores today, we recognize that business is performing and behaving differently than it had pre-COVID. We have evaluated operating hours. We have evaluated store staffing. We have virtual selling that Gina mentioned in her script. So, these are the points of evaluation that are helping us to really take structural costs out of our SG&A, and that's just a few things related to labor that we are really evaluating and putting in place as we roll forward our stores and our store opening program.
Gina Drosos
Dana, the other thing I'd mention is Joan who just celebrated a little bit ago, her one-year anniversary with Signet has brought us a number of new capabilities, and one of those is a true zero based budgeting approach. And so, we continue to focus on costs that customers don't see or care about. But the kind of savings that we're now seeing an indirect spend are very meaningful, and so I'd say that's a big focus of the structural cost savings going forward.
Dana Telsey
And occupancy expenses of existing stores remaining, is there an opportunity there?
Gina Drosos
Dana, we have been working very strategically with our landlord partners and developers, and we have been able to work through a number of situations that make sense for both of us in terms of reduction of rents in specific locations, and we’ll continue to work with them collaboratively as we move through this reopening.
Operator
Thank you. And the next question comes from Lorraine Hutchinson with Bank of America.
Lorraine Hutchinson
I wanted to ask about the credit penetration rate was down on a year-over-year basis. Have you seen any reluctance on ADS’ part to lend given about the volatile macro climate?
Gina Drosos
What I would say, Lorraine, to that is that when you think about the mix of business that we had in the first quarter was we moved to an e-commerce-only channel for a good period of time. The mix of credit on e-comm is lower. And so, we do not offer leasing online at this time. We are implementing that and expect to have it as in roughly September of this year, so that's really what is driving the credit penetration rate.
Lorraine Hutchinson
And can you comment on your engagement of bridal trends as you started the year?
Gina Drosos
So, we've actually seen that customers are still very interested in getting married. Our research indicates that more than half of our customers are coming out of their quarantine period, feeling better about their relationships than they did before. And we launched not too long ago a Jared virtual wedding program. And I'll tell you within 72 hours, we had over 500 people signed up to do virtual wedding. So, we have in the numbers but also in consumer sentiment seen some strength in the bridal business.
Operator
[Operator Instructions] And the next question comes from Ike Boruchow with Wells Fargo.
Ike Boruchow
So I guess, Joan, I just had a couple of questions on the credit, maybe just to make sure I understand exactly what's going on. So first, in March, I thought it was just CarVal that was terminating and now it sounds like it's CarVal and Castlelake. I believe in March, Castlelake, so they don't plan on terminating. So I guess I'm trying to understand what exactly is changed between then and now? And then two other quick follow-ups, the 2.5% of sales. Is that last year sales or this year’s sales? Because obviously the sales base is going to be dramatically different. And then the last one is maybe for Gina, which is I guess a higher level question on credit. I know it doesn't sound like a lot dollars, but I mean the company went through a period of time and having subprime receivables on the balance sheet and opted to try to get out of it, so lot of volatility. I guess what's the thought process around doing that versus just kind of letting that revenue kind of just go away and focusing more on the prime customer? Thanks.
Joan Hilson
With respect to CarVal, Castlelake, that’s accurate. CarVal did terminate in late-March. Castlelake had not terminated at that time. As we progress through conversations with both parties what the agreement that we've established today is that both parties, CarVal and Castlelake, will purchase add ons to the existing accounts with both of those parties. Signet is going to purchase the new receivables and keeping with that, that was 2.5% on a mix basis that’s an expectation, that's what it was for fiscal 2020.
From the perspective of how do we see this go forward and a little bit to respond to your question of Gina, is we are offering additional financing alternatives for customers. We believe that there's a full suite of services, one of which is closed in loans, which we are piloting currently online. And there's also progressive leasing products that we have online and -- I'm sorry, in-stores and adding online in September. So we believe that this suite of offering is, gives us the full suite and helps us to continue to serve our customers with many financing options and really don't see that as a negative.
Gina Drosos
So if I just build on what Joan said to answer the strategic question, I think of four things. Number one, we see this as a moment in the market for new customer acquisitions, and so controlling that part of the book we think really gives us a strategic competitive advantage. Number two, we have new predictive models in place, models that didn't exist when Signet owned the entire portfolio before and that is allowing us to better manage to whom we lend and make that more strategic. Number three, as Joan mentioned, we have new tools.
So we can direct our lower FICO customers into tools like leasing, which grew strong double digits last year, and is coming online as well as a firm, which has a split pay option. So we really have the chance to leverage those new tools to make our lending stronger. And then the fourth one is we have a servicer now, Genesis, who's really helping to manage all the operations of this portfolio. So we're really only the underwriter now for that small part of the portfolio, not the full operator of the entire thing.
Operator
Thank you. And that was the last question. I would like to turn the floor to management for any closing comments.
Gina Drosos
Great. Well, thank you everyone for joining us this morning. I know it's been a crazy few months for all of us. But at Signet, we're inspired by our employees' creativity and our customers’ resilience. We're energized about the opportunities we have ahead of us. And we look forward to updating you throughout the year as we continue on our path to brilliance transformation journey. Thanks very much.
Operator
Thank you. The conference has now concluded. Thank you for attending today's presentation. You may now disconnect your lines.
- Read more current SIG analysis and news
- View all earnings call transcripts
Recommended For You
Comments (3)
