Thomson Reuters Corporation (TRI) CEO Steve Hasker on Q1 2022 Results - Earnings Call Transcript

Call Start: 09:00 January 1, 0000 10:03 AM ET

Thomson Reuters Corporation (NYSE:TRI)

Q1 2022 Earnings Conference Call

May 3, 2022, 9:00 AM ET

Company Participants

Steve Hasker – President and Chief Executive Officer

Gary Bisbee – Head of Investor Relations

Michael Eastwood – Chief Financial Officer

Conference Call Participants

Vince Valentini – TD Securities

Heather Balsky – Bank of America

Drew McReynolds – RBC Capital Markets

Kevin McVeigh – Credit Suisse

Stephanie Yee – JPMorgan

Aravinda Galappatthige – Canaccord Genuity

Greg Parrish – Morgan Stanley

Douglas Arthur – Huber Research

Operator

Good day, and welcome everyone to the Thomson Reuters, First Quarter 2022, Earnings Call. My name is Matt, and I will be your Operator today. During the presentation, your lines will remain on listen-only. [Operator Instructions]. I'd like to advice all parties that this conference is being recorded. And with that, let me hand it over to Gary Bisbee, Head of Investor Relations. Please go ahead, sir.

Gary Bisbee

Thank you, Matt. Good morning, everyone, and thank you for joining us today for our first quarter 2022, Earnings Call. I'm joined by our CEO, Steve Hasker, and our CFO, Michael Eastwood, each of whom will report our results and take your questions following their remarks. Today, we'll have to get through as many questions as possible. We'd appreciate it if you'd limit yourself to one question and one follow-up when we open the phone lines later. Throughout today's presentation, when we compare performance period-on-period, we discuss revenue growth rates before currency, as well as on an organic basis. We believe this provides the best basis to measure the underlying performance of our business. Today's presentation contains forward-looking statements and non-IFRS financial measures. Actual results may differ materially due to a number of risks and uncertainties discussed in reports and filings that we provide from time-to-time to regulatory agencies. You may access these documents on our website or by contacting our Investor Relations Department. Let me now turn it over to Steve Hasker.

Steve Hasker

Thank you, Gary and thanks to all of you for joining us today. Before I begin with a review of our Q1 results, I must recognize a Reuters news colleagues and express our great appreciation for the difficult but important work that they're doing on the ground in Ukraine to provide a school with unbiased and reliable news, video imagery. Their efforts, which comments significant personal risk exemplify the best of our company purpose, which as you know, is to inform the way forward in the principles of trust and transparency that all of us at Thomson Reuters, a chart aspire to achieve. Now on to our Q1 highlights. I'm pleased to report that the momentum that built throughout 2021 continued in the first quarter of 2022, with by sales and revenue exceeding our expectations. Four of our five business segments again, recorded organic revenue growth of 6% or greater and the total company organic revenues grow 7%. A big three business segments also grew 7% organically. We have growing conviction that our businesses are benefiting from a significant prevailing tailwind driven by a step change in the complexity of regulation and compliance in our legal tax and risk related markets. The resulting need to trusted, accurate, and actionable content and technology plays to our strengths.

As to the accelerating trends of digitization and changing ways of work. When combined with our Change Program progress to date, and an increased focus on innovation, these tailwinds position as well in our recent momentum. Due to the Q1 revenue strength and healthy book of business or ACV growth, we are rising our full-year revenue outlook. We now see total revenue rising by 5.5% and Big Three revenue by 6.5%, up from our prior views of 5%, 6, and 6.5% respectively. We maintained our margin outlook as we continue to invest in our businesses and customers success and also absorbed heightened inflation repercussions. Overall, the strong start to the year provides confidence that we're on the right path to achieve our 2022 and 2023 targets. Turning to our Change Program, we continue to make steady progress on key initiatives. As of March 31st, we've achieved annualized operating expense run rate savings of $305 million, and we're on a path to achieve $500 million per year end. And the full targeted $600 million by year-end, 2023.

And lastly, we remain in a strong position, ample capital capacity. We continue to assess inorganic opportunities to strengthen our big three customer markets. And share repurchases remain another option based on the timing of this inorganic opportunities. After the results for the quarter. First quarter reported revenues by 6% with organic revenues up 7%. As Mike will explain in more detail, our revenue growth benefited by close to 1% from transactional revenue. That is unlikely to procure at its level and to a lesser extent of timing. But even adjusting for these items, organic revenue grew at a healthy 6% driven by organic recurring revenue growth, 7%. Its recurring revenue growth is an improvement from 6% in Q3 and Q4 of 2021. Adjusted EBITDA are increased to $600 billion reflecting 50 basis point margin improvement to 35.9% excluding costs related to the Change Program. The adjusted EBITDA margin was 37.9%. Its strong performance resulted in adjusted earnings per share of $0.66 up $0.50 in the prior year period.

By turning to first quarter results by segment, the Big three businesses achieved organic revenue growth of 7%, reflecting broad strength. Legal continued its recent momentum, delivering a fourth consecutive quarter of 6% organic growth. The legal market remains healthy across all key segments. Small, mid and large sized US bonds, Corporate General Counsel, government compliance, and key overseas markets. Obviously these markets. For instance, Westlaw Edge adoption continues to drive revenue and we continue to expect annual contract value or ACV, and attrition to approach 75% by year-end from 65% at the end of 2021. Second, Practical Law as reported in the legal segment, had a terrific quarter growing mid-teens. We forecast described to continue for the rent reminder of the year. And I'll discuss Practical Law more detail shortly. Third, our government business, which is managed in legal segment for it 9% organically Q1 and we see acceleration is likely the balance the year. Fourth, our legal businesses in Canada, Asia also grew organically at double-digit rates.

Turning to corporate, organic growth momentum continued with revenue up 8%. While transactional revenue [Indiscernible] underlying growth trends continue the improvement seen in the second half of 2021. We remain confident the corporate segment achieving 7% to 9% organic growth 2023 as discussed during our March 2021 yesterday. Tax and accounting had another healthy quarter with organic revenue growth of 11%, 10% excluding timing benefit of our return to historical tax filing deadlines. Our Latin American business Dominio, grew nearly 30% in the quarter and remains the key pride. Reuters News, organic revenues increased 9% in Q1. Growth occurred across all lines of business, particularly benefiting from the segments professional business, which includes digital advertising, custom content, and Reuters events. And the increase in our London Stock Exchange Group, LSEG views agreement. Finally, global print organic revenues were flat compared with the prior period, which were better than expected due to higher third party print revenues and timing benefits that we expect to normalize in the remainder of 2022. One other update, we recently closed the acquisition of Fortress, which brings key talent and legal contract analysis technologies.

We believe Fortress will accelerate our time-to-market with a key capability set, in AI-based contract analysis, which we see as a powerful combination in our editorial content. We see these capabilities bolstering both our legal workflow and practical lower offerings by the time. We also recently closed the acquisition of Gestta an accounting focused software provider in Brazil that enhances client automation and integrate seamlessly about Dominio [Indiscernible]. We welcome the Fortress and Gestta teams to TR and we look forward to working with them to build a very significant potential. In summary, we're very pleased with our results and we're excited about the momentum building within our businesses. Now, let me take a few minutes to discuss several key contributors to the recent momentum in our legal professional segment and why we're confident in its forward prospects. I want to provide a bit more transparency around our Legal Professionals revenue mix and what is driving the strengthening performance. As background, organic revenue growth of Legal has accelerated 4% in 2018, and '19, to 6% in 2021, and Q1, 2022, driven by several factors. First, we have seen solid acceleration in recent years from our West -- our key [Indiscernible] brand, which has benefited from rising adoption of the higher-value West [Indiscernible] offering.

Second, we have several other offerings within Legal, they're increasingly contributing to our growth. This includes three of our seven [Indiscernible] focus areas, Practical Law, Risk, Fraud and Compliance, Legal Workflow Solutions. In total, a non-Westlaw businesses comprised nearly half of Legal’ s revenue and are growing at high single-digit pace. Like Westlaw, these businesses have accelerated in recent years. Looking forward, we remain confident in the growth potential of both Westlaw and the non-Westlaw offerings. Supported by healthy market demand and our robust product [Indiscernible]. For Westlaw, key drivers include continued penetration of the premium Edge offering and the future launch of wet floor Edge 2. Outside of Westfall we continue to expect continued double-digit growth from our RFC franchise vehicle workflow and Practical Law offerings. As a result, we believe the positive mix shift towards a higher growth on Westfall offerings is likely to continue in the next few years in which we expect to sustain our recent revenue income.

Building upon this legal Professionals discussion, I will expand a little bit on Practical Law, which has been a terrific and, in many ways, under-appreciated story. An important growth driver for our legal professionals and corporate segments. Like Westlaw, Practical Law provides strong value to both Borderlands and Corporate General Counsels through a blend of premium content, technology and analytics has 650 Practical Law attorney editors that bring very significant practice experience up Walton (ph.). I cover a broad range of practice areas, jurisdictions and industry segment. Leveraging technology. Unique search abilities and analytics. They create and maintain a wealth of know-how resources, including standard documents and clauses, how to guide an explanations, checklists, and legal and regulatory updates, among others. Practical Law has proven to be a key resource for both lawyers and corporate users. As it helps these professionals work more effectively and efficiently with both law firms and corporations spicing tight labor markets and cost prices. The efficiency benefits of Practical Law resonating particularly well today. However, Practical Law success is not a recent phenomenon since its acquisition by Thomson Reuters in 2013 Practical Law has grown. Revenue had 16% compound annual growth rate was the tripling in total.

This includes maintained its growth by 2021 and Q1 2022. Today the business approaches $500 million in revenue with roughly 60% in legal Professionals and 40% corporates. Looking forward, we remain bullish on practical loss potential, we expect revenue growth to continue. In addition to opportunities to further penetrate by the law firm and corporate markets, new product innovation and content enhancements are key drivers. This includes two recent Nigel upgrade, featuring both enhanced and expanded content, technology and analytics. We recently launched. The global customer experience, which brings expanded international editorial content level product integration, and an improved user experience.

Also, the practical world dynamic package that launched last summer brings incremental content, improved search capabilities, and an advanced or enhanced analytics. In both cases, we expanded content and enhanced capabilities command a premium price point, which like the Westlaw Edge roll out should contribute nicely to growth. As adoption is expected to increase over the next few years. With meaningful whitespace in but legal and corporate markets executing our go-to-market strategies remains another key driver. Practical Law. Slide 12 illustrates the broad appeal of practical law across customer performance for science. Rather than going through this date, I will wrap up my commentary by explaining a real world example of how practical law can drive meaningful ROI, and low firm customer. In our scenario, a large corporate client needs to understand non-compete is in all 50 states.

With a modest labor and employment practice, an associate lawyer is assigned to research statutes and caseload and prepare a 50-state survey on non-competes. This associate could easily spend in excess of a $100 on this project with a partner spending several more reviewing the work. The same work with practical law would take four hours. And using the quick compare tool from the practical law dynamic package. A law firm could illustrate the findings in a compelling visual schematic. This example illustrates the efficiency and accuracy benefits from practical law can be very significant. We believe they provide a growing tailwind for demand given rising pressure on law firms to do more with less, while managing increasing risk and complexity. Let me now turn it over to Mike, who will provide more details on the [Indiscernible] financial results.

Michael Eastwood

Thank you, Steve. And thanks for joining us today. As a reminder, I will talk to revenue growth before currency and on an organic basis. Let me start by discussing the fourth quarter revenue performance of our Big three segments. Revenues rose 7% organically and at constant currency for the quarter. This marks the fourth consecutive quarter of Big three segments have grown at least 6% Legal Professionals total revenues increased 5% and organic revenues increased 6%. Organic growth was driven by Practical Law, Fine Law, and our government RFC, systems. Westlaw Edge continues to add about 100 basis points to Legal’ s organic growth rate is maintaining a healthy premium and is expected to continue to contribute at a similar level going forward, supported by the planned release of Westlaw Edge 2.0 during the second half of this year. In our corporate segment, total and organic revenues increased 8% for the quarter, with both recurring and transactional growing 8%. Corporate’s growth benefited from transactional revenue strength that is unlikely to recur at Q1 levels.

However, recurring revenue growth of 8% continues the momentum that began in the second half of 2021. Recurring revenue was driven by clear Practical Law and indirect tax. And finally, Tax and Accounting's total and organic fourth quarter revenues grew 11% with Latin America again, leading the momentum. Please note the return to April tax filing deadlines last from May in 2021, increased growth by approximately 1.5%, which will be first in Q2. Moving to Reuters News, total and organic revenues increased 9%, primarily due to our professional business, and the increase in our LSEG user agreement. Lastly, global [Indiscernible] total and organic revenues were flat to prior year period ahead of expectations. Higher third-party revenues for printing services, and timing of new sales growth the out performance. So we expect both to normalize in the remainder of 2022. On a consolidated basis, fourth quarter total and organic revenues each increased 7%. One last note on revenue; as it relates to the Russia-Ukraine conflict, our exposure to the region is immaterial at less than $10 million annually.

Turning to our profitability adjusted EBITDA for the Big 3 segments was $584 million up 11% from the prior-year period, a 42.9% margin rising 190 basis points. Improvement was driven by Legal and Tax and Accounting due to higher revenues and Change Program savings. I will remind you the Change Program operating costs are recorded at the corporate level moving to Reuters news adjusted EBITDA was $37 million, $9 million more than the prior year period, driven primarily by revenue growth. Global Print's adjusted EBITDA was $53 million with a margin of 37%, a decline of 290 basis points due to the diluted impact of lower margin third-party brand revenue. In aggregate, total company adjusted EBITDA was $600 million, a 7% increase versus Q1, 2021. Excluding costs related to the Change Program in both periods, adjusted EBITDA increased 11%.

The first quarter's adjusted EBITDA margin was 35.8% or 37.9% on an underlying basis, excluding costs related to the Change Program. Moving on to earnings per share, first quarter adjusted EPS was $0.66, up from $0.58 in the prior-year period. The increase was mainly driven by higher adjusted EBITDA. Let me now turn to our free cash flow performance for the first quarter. Reported free cash flow was $86 million versus $239 million in the prior year period. Consistent with previous quarters, this slide removes the distorting factors impacting our free cash flow. Working from the bottom of the page up, the cash outflows from the discontinued operations component of our free cash flow was $22 million more than the prior year period. This was due to payments to the U.K. tax authority related to the operations of our former on this business. Also in the current quarter, we've made $114 million of Change Program payments as compared to $12 million in the prior year period.

If you adjust for these items, comparable free cash flow from continuing operations was $259 million, $29 million lower than the prior year period, primarily due to annual incentive plan bonuses. We reaffirm our 2022 full year free cash flow outlook of approximately $1.3 billion. Speaking of our free cash flow, we wanted to provide an update to a disclosure we initially made at our 2018 investor day. We continue to expect our free cash flow to exceed our adjusted earnings by a comfortable margin as it has in recent years. This pattern of converting more than 100% of our adjusted earnings into free cash flow backs up well versus our information services peers, and indicates a high-quality earnings stream as the earnings are more than backed up, our free cash flow. Three factors drive the strong conversion first, we expect our capital expenditures will be less than our depreciation and amortization, by approximately $140 to $170 million in 2023 as the reduction in capital intensity has a quicker impact free cash flow due to the timing of the depreciation runoff. Second, we expect our cash taxes to be lower than our P&L taxes by approximately $100 to $150 million, 2023.

As mentioned last quarter, we expect our effective tax rate to decline to the upper teens in 2023. And as a rule of thumb, our cash tax rate is forecast to be approximately 5% below our effective tax rate. Lastly, we expect $25 to $50 million of miscellaneous items that drive the variance between the P&L cash flow. We expect annual pension cash contributions to be lower than annual pension expense. In addition, expenses related to our employee stock purchase plan and equity-based compensation have no impact on free cash flow. We also expect to receive dividends from LSEG that are part of our free cash flow. I will now provide an update on the progress related to our Change Program. In the first quarter, we achieved $88 million of annual run rate operating expense savings. This brings the cumulative annual run rate Change Program operating expense savings to $305 million.

This increase is our confidence in reaching approximately $500 million with annualized savings by year-end and $600 million gross operating expense savings by 2023. As a reminder, we anticipate reinvesting $200 million of the projected $600 million of savings back into the business for a net savings of $400 million. Now, an update on our Change Program costs for the first quarter and remainder of 2022. Let me start by saying none of the annual estimates have changed from what we provided last quarter. Spend during the fourth quarter was $62 million, comprised of $34 million of OpEx and $28 million of CapEx. We anticipate $130 million to $150 million of total [Indiscernible] in the first half, and $160 million to $180 million in the second half of 2022. For the full year, we continue to expect $305 million of Change Program investments, which would bring total of 2021, and 2022 cumulative investments to approximately $600 million. We also continue to anticipate [Indiscernible] split of approximately 60% OpEx and 40% CapEx.

Let me conclude with our outlook for 2022 and 2023. As Steve outlined, we've increased our full-year 2022 outlook for total TR and Big 3 revenue growth, we now forecast total organic revenue rising by approximately 5.5%, and Big 3 by approximately 6.5% up from the prior 5% and, 6%, 6.5% respectively. We are maintaining our adjusted EBITDA margin outlook of approximately 35% as we continue to monitor potential inflationary impacts and an assess investment opportunities to drive continued success and revenue momentum. There is no change to other 2022 outlook items, and we reaffirm our 2023 targets. Looking to the second quarter, we expect revenue growth for total TR and the Big 3 to be comparable to our updated full-year forecast of approximately 5.5% and 6.5% respectively. We expect our adjusted EBITDA margin to be approximately 200 basis points to below the full-year outlook of approximately 35% due to the normal seasonality in our Tax and Accounting segment, and the cadence of Change Program investments. We also see our effective tax rate at the midpoint of our 19, 21% full-year range. In summary, we remain confident in achieving our 2022 and 2023 targets. Aided by the strong start to the year and healthy underlying momentum in our key businesses. Over time, we continue to believe we can achieve faster revenue growth, higher profitability, and significantly higher free cash flow as we benefit from transforming to a content driven technology company. Let me turn it back to Gary for questions.

Gary Bisbee

Thanks, Steve and Mike. Matt, we're ready to begin the Q&A portion of the talk.

Question-And-Answer Session

Operator

Thank you, Gary. [Operator Instructions]. And the first one is coming from the line of Vince Valentini from TD Securities. Please go ahead.

Vince Valentini

Yes, thanks very much great quarter. I'll leave it to others to ask about that, just given the environment in the tech sector and multiples collapsing and a lot of spaces, I'm wondering if you can give us any update on acquisition targets. I assume this is potentially good news scenario for you guys with the cash rich with a strong balance sheet and looking for strategic acquisitions that will bolster your growth. Is there any hope that these things are getting more eminent given what valuations we're doing?

Steve Hasker

Thanks Vince Valentini, thanks for the question. Look, I think we're closer for two reasons. One, we're now quarter through the Change Program and building confidence in the capabilities with building, and our execution will be contained. And we think that the further we get along that journey, the more an open advantage to acquire [Indiscernible]. And so we're making good progress there. And secondary, as you say, there's been some pretty significant changes in public valuations and but potentially towards the end of this year, private technology-related valuations. So I think both of those two things provide us with some optimism that we'll be able to one or more acquisitions that additive to the customer experience that we provide.

Michael Eastwood

I will just supplement that as a reminder to everyone, the first tranche to the El Sachs date, the lockup expires too on 2023 as we've previously stated, it's our intent to monetize the first day, which is approximately one-third in Q1 on '23. The second item I would emphasize, that as Steve mentioned in his prepared remarks, depending on the cadence to sequencing of acquisitions, we still have the option of considering additional share buybacks comparable to what we did in 2021.

Vince Valentini

Could I just clarify one thing you said, Steve, that public valuations have come down and you're expecting private valuations could come down later this year. Does that comply while you haven't seen them come down yet?

Steve Hasker

Well, there's always a gap between the expectations of sellers which tend to lag, and the expectations of buyers which price in any declines pretty quickly. So we haven't seen any significant transactions that would indicate just yet that that correction has occurred, but we think it might.

Vince Valentini

Thank you.

Operator

And the next question is coming from Heather Balsky from Bank of America. Please go ahead.

Heather Balsky

Hi. Can you share some color in terms of the demand you're seeing from your customer base in legal and accounting as well? And there's general concerned about state of the economy and things slowing with rising rate. I'm curious, just what you've seen in the past in terms of your customers demand in a slower economic environment. Thanks.

Steve Hasker

Yeah. Let me start -- it's Steve, let me start and perhaps Mike can provide some more historical context because he was the TR during the [Indiscernible] financial prices. We continue -- I alluded to this in my remarks, we continue to see robust demand for our solution in all Big three segments. And it's really being driven by the need to automate and simplify their workflows. And excess content that gives them a competitive advantage and allows them to be more efficient and effective in their work. We can sort of coming through and coming out of COVID, that trend continues uninvited. So far this sort of turbulence in the broader geopolitical and macroeconomic environment has not translated into any sort that demand in any of the three segments. And I just point to the fact that 80% of our revenues are recurring. And so that gives us, I think real confidence through the rest of this year and justification for rising our revenue guidance. So all of the businesses you follow, we're in the robust category because of that 80% recurring revenue. But let me ask Mike to supplement based on our historical I experienced through difficult economic times.

Michael Eastwood

And Heather, I'll add an additional two points addition to Steve's point on 80% recurring growth. The key factor with that 80% recurring is that Multiyear Contracts as a reminder, approximately 60% of our Legal revenues under Multiyear Contracts, about 40% of our Corporate's revenue multiyear and 10% of Tax and Accounting is multiyear as a key point. The second point, Heather, we saw really strong Q1 net sales, and that's far early indicators of a strong April results there. So based on that, Heather, remain positive, we'll have to continue to monitor it, obviously, throughout Q2 and the full year. But I think the strength of our multiyear contracts certainly helps us.

Heather Balsky

Thank you. And a follow-up question on the margin guide. You talked about inflation being one of the factors that led you to maintain at this quarter for the full year. But curious of your ability to take price against that, and is it a timing issue? I'm just curious of what's going on there.

Michael Eastwood

Yeah. Certainly, Heather, in regards to the margin I'll mention a few items. You touched on the potential for inflationary headwinds but another key factor for us is the opportunity to make additional investments in our businesses to support our customers. That's something that we'll continue to assess. Specifically regards to inflation. I'll touch on two aspects. The pricing that you mentioned, I'll also add some color in regards to the cost side. On pricing, our pricing in Q1 was fairly consistent with prior year as it was up slightly. But the strength of the revenue was really the underlying performance of the business. So a slight uptake in pricing as we go through the full year, our current estimate is a slight uptake versus 2021, but not hugely significant as a reference point in 2021, our price increases which vary by segment tax and accounting was 5%. Our corporate segment 3%, and legal 2.5%, yielding the weighted average there. On the cost side, we did provide higher merit increases in April of this year, which is our annual increase there and if you look at the supply, traditional supply-chain impact, our print business, we refer to it as the 3Ps print, paper and postage, certainly we are seeing higher price and costs there in the print business, which is about 10% of our total revenue. Given all of those potential inflationary factors Heather we have considered those in our updated guidance for 2022, and when we reaffirmed our guidance for 2023. So based on what we know on the potential inflationary factors, Heather, we think we've been prudent in factoring into our margin and full guidance for '22 and '23.

Heather Balsky

Okay. Thank you.

Operator

The next question is coming from Drew McReynolds from RBC Capital Markets. Please go ahead.

Drew McReynolds

Yes. Thanks very much. I have two follow-ups, sir, for me, just following upon Vince's M&A question. First, thanks for the drill down on the legal and particularly Legal Solutions business. Very helpful. I think for those that have followed some of your M&A over the years, finding things like Practical Law are just amazing assets that generate that kind of growth over years and years. Wondering, I guess for you, Steve, if you've identified Practical Law like assets out there, or are these more difficult to find just in general, just with love to get that context and then second follow-up we have all known kind of complexity drives the end markets for legal tax and accounting. You're going through a kind of post COVID work from home period, just even bigger picture than that. Where else is the complexity growing in these end markets? I just wanted to just better understand more of that bigger picture structural tailwind. Thank you.

Steve Hasker

Thanks, Drew. Great questions. no two acquisitions are the same obviously, but what we're seeing amongst our law firm customers in particular, but increasingly the General Counsels offices as well, is a real need to invest in technology and workflow software. And to have the content flow seamlessly through that software. So we think there's combination of unique content, AI machine learning, and software is a very valuable play at this time. And it plays to some degree in your second question. The law firms, financial institutions and Thomson Reuters and business information services product are finding their footing in a post COVID world. But certainly a world that involves more time back in office than the last two years. And with that comes more technology investment, in a potentially less real estate investment in more technology investment. So we think that there will be quite a few opportunities for us to build organically and buy inorganically in the space. I think the one while not a direct parallel to Practical Law is Fortress. We look at this area of contract analysis its enormously time consuming for General Counsels, and for law firms turns to go through 100s, if not 1,000s of contracts when the law and the regulation changes. And be able to quickly and seamlessly update them and have confidence that that process has been effectively and correctly done, and so it's a big area of demand.

I've had a conversation with a number of our legal customers and described for [Indiscernible] the investments that we're going to make in it and what the outcomes of that will be and they are excited about it, so we'll see how that plays out. In terms of your second question, look I -- whether the good [Indiscernible] or not, we certainly see lots of examples of increasing compliance related complexity. So cyber is one area where getting comfortable with data management projects [Indiscernible] and management of cyber related risks. The legal landscape gets more complicated in terms of rules and regulations, not less for corporations, big, small, and medium. And we don't know of many tax codes that are getting simpler. And so it really is across our business that we see this rising complexity. And what that presents in a inflationary environment and a talent constrained marketplace is that company -- companies need reliable partners to help them handle that complexity. [Indiscernible], take it off of their plate, and that's what we're here to do. And we think we're one of the few players who can do it effectively at scale in a truly trusted, and transparent manner.

Drew McReynolds

Yes, that's helpful. Thank you.

Steve Hasker

Thanks, Drew.

Operator

And the next question is coming from Kevin McVeigh from Credit Suisse. Please go ahead.

Kevin McVeigh

Great. Thanks so much and congratulations on the Change Program. Hey, I'm wondering, can you give us a sense? Because obviously things have changed a lot since you started the Change Program. I want you to talk about maybe retention a little bit across the enterprise. Can we talk about that and then maybe pricing expectations today versus when you started the Change Program? Maybe just a little more color around again, retention in pricing as we're working our way through change.

Michael Eastwood

Sure, Kevin. Let me start with the regards to retention. I believe Kevin back March of '21 at Investor Day, we estimated that we could improve our overall retention for total TR by roughly 100 basis points over the time horizon. We're at approximately 91% today, which is a slight uptick over the last 12 to 15 months. We remain optimistic, Kevin, in regards to being able to achieve that full 100 basis points left. And I think it's directly correlated to the work that we're doing with Kirsty Rob, Andrew Pierce, Crystal and others in regards to our customer experience, and we're continuing to do that. So I think we're on the right trajectory Kevin, on improving our retention. As we've discussed before, our retention does vary by customer size with significantly higher retention for large customers, lower retention for the smallest customers. But that's where the work that we're doing with digital self-serve in the overall end-to-end customer experience, we remain optimistic that will help us not only with retention, but also attract new customers and new logos. Our second question there on regards to pricing, consistent with what I shared with Heather.

Let me just repeat that for everyone's benefit, Kevin, a slight uptick in our pricing in Q1 versus 2021, It does vary by segment, as I mentioned, tax and accounting about 5%, corporate is 3% and legal 2.5%. Based on what we see right now over the course of the year, we see a slight uptick for the full year compared to last year. One factor there is the multiyear contracts that we talked about earlier in one of the questions. As we do implement some price increases for multiyear contracts, will certainly be a timing impact as to when that price is realized. Kevin I think those were the two questions on retention and pricing. And Steve may want to touch on the last one. Steve -- Kevin, you initially talked about the change in program. If we largely look at the work streams that we started on the Change Program 15 months ago, we're continuing to march on each of those. Certainly, have we learned things in our various puts and takes there are, and we pivot along the way. As you would expect us to there. But we're remain on track and a lot of heavy lifting remaining for the year, but I think we'll be in a really good spot. Kevin, at the end of '22 on the Change Program, Steve may want to have some comments.

Steve Hasker

Yeah. Tim, just to supplement, I think [Indiscernible] Mike, [Indiscernible] with the Change Program, I am surprised at how correct our assumptions were going in, that’s [Indiscernible] any arrogance, but when you design one of these programs, there's a lot of you don't know and there's a lot of assumptions you have to make. And I think credit to Kirsty Roth and Andrew Pierce and many others for that initial design work. But in each of the works-range, this customer experience upgrade, the modernization ops and tech, in the [Indiscernible] location [Indiscernible], all of those have changed in some degree and all of those have required problem-solving and some pivots. Perhaps the biggest one has been the [Indiscernible] Design and location. I think we're staring at a very significantly more fluid and flexible working environment than we were when we launched the program through the pandemic. There was an assumption that things would return to some version of what they were before. Whereas I think as we sit here today, we realize that we're in a hybrid working environment that just won't resemble the 2019 work environment. We've got very significant -- we're providing our colleagues with much more flexibility in terms of where they -- from work and how they work together in service of our customers. And that affords us -- the company more flexibility in terms of investing in real estate and physical locations.

Michael Eastwood

Kevin, last point I would make with some of the town like [Indiscernible] that we've joined and looking at our product development roadmaps and the timing of the leases and frequency thereof. To me, that's probably one of the positive factors that we have as we think about our product development roadmap over the next couple of years. So I think that's a key factor.

Kevin McVeigh

Thank you so much.

Operator

The next question is coming from Andrew Steinerman from JP Morgan. Please go ahead.

Stephanie Yee

Hi. Good morning. This is Stephanie Yee sitting in for Andrew. Just a question on your public cloud migration, can you give us an update there? Is it progressing on track, is it accelerating just any color you can provide on that front?

Steve Hasker

Yeah. Stephanie, it's ahead of track. So as you may remember, we got to about 33%, I think by the end of last year and that continues to accelerate. And we're looking at -- we're at about 50% now. We're looking to get 90% plus up by the back end of 2023. So we're on track with that. I think what it does, is it provides us a bit of flexibility as to whether to continue to invest in that and accelerate it further, or to use some of that progress that's a little ahead of where we thought we'd be to accelerate some other areas. And that's one of the areas that we'll solve for the next few months. But we are very happy with the way that's going and it's ahead of track. And I think it provides us with increased confidence that we can use it to support the rate of innovation, particularly for our top couple dozen products.

Stephanie Yee

Okay, great. If I can just ask one more on Practical Law. Can you talk about the geography difference in terms of the traction you're gaining? I think it had great adoption in the UK. It was a little bit more nascent and the U.S. a few years ago. Have you seen most of the pickup and adoption being in the U.S. or can you just comment on the geographic split in terms of the customer mix.

Steve Hasker

Yeah. I made a mistake, when we bought the company, it was predominantly, if not entirely, UK based offering, though it was built on practical know-how of UK law, and one of the things that Thomson Reuters has been able to do is bring that the United States and ramp it up very significantly. So we've done the same in other markets like Australia and so forth. So I think a big -- it's an interesting proof point for us because it does just that we can take an acquired asset that's perhaps a bit constrained, to our single markets, geographic market and we can really make great, great value by bringing it to other markets. I think the other example where we are well underway and doing that is High-IQ, which we bought back in 2019 and one of the things was also a UK focused work legal workflow software offering. And some of the biggest growth we've seen for IQ expat with both terms and general counsel's office this year, the tech. So we've taken out replicated that with IQ as well.

Michael Eastwood

Yeah, Stephanie, I'd add one additional dimension. You asked specifically about geography and maturity and penetration there, kind of a dual path, there is the maturity level with law firm sources, General Counsels that Steve just referenced. We have stronger growth right now with General Counsels as there is additional opportunity, the further the penetration there. So think of as a dual access, Stephanie, geographic expansion, but also General Counsel versus law farm.

Stephanie Yee

Okay. Great. That's awesome. Color. Thank you.

Operator

And the next question is coming from Aravinda Galappatthige, from Canaccord Genuity. Please go ahead.

Aravinda Galappatthige

Good morning. Thanks for taking my question. I wanted to ask you a little bit about SME exposure, staying within the subject of some concerns around macro level slowdowns. I wanted to get a sense of how you seeing the attraction in the SME space. And can you just update us or remind us about the exposure you have to SME level customers. And then a quick follow-up. To the extent that you can discuss this on Westlaw Edge 2.0. Very generally, how much of a step-up are we talking about in terms of the product? Obviously, that would manifest itself in pricing and ARPA as well. But any kind of color you can provide on that front will be useful. Thank you.

Steve Hasker

I'll start and Michael supplements you and so on SME. We have strong presence amongst small law firms, strong presence amongst small tax, particularly small tax and accounting. We have, I think modest but very promising presence amongst small to medium enterprises in the corporate sector. So you have to differentiate as to the talking about that professional services firms and base size versus the corporates. We think the SME sector itself and that's would incorporates is led by an executive Brad ROA. Our brand-news team are doing a good job, but it's a modest. We have a modest starting point. We think there's lots from upside there. We're not overly exposed to that segment should it take a disproportionate hit, hitting more difficult economic climate. I'm sure Michael will supplement that. Hits on Westlaw Edge -- What we want to today is to sort of go into any significant detail as to what that product is for sort of kick competitive reasons. But the early testing we've done with customers have very good processing and suggests that will continue the trajectory that we've, that we and our customers have enjoyed in terms of Westlaw Edge rate, 1.02 will be at least that sort of value add to customers in the experience that headwind product.

Michael Eastwood

Aravinda, we plan to launch our Westlaw Edge 2.0 in the second half of this year. At time, Paul Fischer, our President of Legal Professionals, David Wong, our Chief Product Officer, will do some external launches there with and we'll share more there. I think from a financial lens perspective, Westlaw Edge 1.0, we've been sharing consistently has been generating about 100 basis points of organic growth for us, very consistently, over the last four years since we launched it in July of 2018, we fully assume and we have strong confidence that Westlaw Edge 2.0 will continue that. So the 6% organic growth that legal has now achieved for four consecutive quarters, we believe will continue for the full year, 22 and into 2023. So we do not believe there will be any drop-off and legal Professionals organic growth as we shift into Westlaw Edge 2.0.

Aravinda Galappatthige

Thank you.

Operator

The next question is from Toni Kaplan from Morgan Stanley. Please go ahead.

Greg Parrish

Is Greg Parrish on for Toni. Thanks for taking our question and congrats on a strong quarter. Wanted to ask about government has been a strong growth driver for you for some time now. Do you talk about what's driving this strong growth? What you're expecting for the next few years and just maybe broadly about the sustainability of the growth? Thanks.

Steve Hasker

Yes, thanks. Thanks Greg. So look, I think what sort of drives the growth, and will sustain the growth is an extraordinarily -- extraordinary, and enduring set of relationships with key government agencies. Steve, we believe and his team have been at it for a long time and have fantastic general relationships, that are by-partisan, that are enduring. And they've built on trust, and they've built on delivery. So we think that that sort of positioning and growth trajectory are eminently sustainable. The business today includes a number of things, including the CLIA franchise, which is a unique dataset, a unique franchise. Thomson Reuters Special Services, TRSS, through a security clean set of analysts, very, very talented set of analysts, with a track record of highly impeccable work. And of course, the Pondera acquisition that we made in 2020 among other things. We'd see -- we see real growth and upside in all three of those. And in fact, we'd love to further invest in those businesses within the rubric about risk fraud and compliance broader franchise. We both apply that to government agencies and to the

paint to the corporate sector. The last part of it is the acquisition of case lines, which is the automation of the activities of the courts. And we see lots of promise and activity outside of the United States important even in the court systems. And we see some inside the United States stage like Arizona reflect quickly. A number of other states core systems are very much analog in appearance today and moving quite slowly towards a digital future. So we'll be there with important when they're ready. But certainly the progress we've seen in the UK, in Canada, and in places like South Africa has been more robust in the court systems.

Michael Eastwood

Greg, I'll add two additional points. Westlaw is also a contributor to the government growth. Steve [Indiscernible] and team have done a great job of penetration of Westlaw Edge into Q4, at the state and federal level. You specifically asked Greg about sustainability in the next few years, we have strong confidence there based on the visibility of current pipeline, the product road maps, etc. At 9% organic growth for government in Q1, we anticipate double-digit for the full year. And if you look into 2023, we would expect a similar 10% type organic growth for government Greg.

Greg Parrish

Great, that's very helpful. Thank you. And for my follow-up, I wanted to about cross-sell. I think Mike, you talked about the 15% of your revenue being generated from cross-sell. This is maybe a year ago that you said that, want you -- maybe there's an update there and broadly, where do you think that figure could get to over time, how big of a driver can it be? Does digital self-serve -- can that bring that number higher and then maybe you just talk about how much can that contribute to organic growth? Thanks.

Michael Eastwood

Yes, Greg, about 15 months ago I shared the roughly 15% of our gross sales activity driven by cross-sell activity. That's in the 20% range today, Greg, and we do see that continuing to rise. We've made additional investments in talent and tools and systems in regards to our commercial excellence, commercial policy area that will help fuel that. A little early today, Greg, for me to give you a long-term view on what it could be but I can safely say I see sustained increased opportunity as we move over the time horizon in each of our segments there. You mentioned the digital self-serve that will definitely help us with cross-sell activity, but also the work that we're doing with product. Once again, with David Wong, probably [Indiscernible] on the design side, so I think it's part of that product innovation that's also an element of cross-sell that will definitely help us, [Indiscernible] Greg.

Greg Parrish

Great, thanks so much and congrats again.

Michael Eastwood

Thank you, Greg.

Operator

And the next question is coming from Douglas Arthur from Huber Research. Please go ahead.

Douglas Arthur

Yes, thank you. Steve, a lot of your information services list of lowered guidance for 2022. Are your really -- your business mix is a lot more resilience as shown by your guidance change. So I guess the question is, on the margin, what's sort of -- if some softness in demand developed later in the year in legal or corporates, particularly, what's sort of areas would you be tracking to see if there was any softness in demand? I assume that's mostly on the project side.

Steve Hasker

Yes. You have [Indiscernible] It's worth remainder of reminding me IDs of our revenues are recurring. So I understand your question, but it is a very small portion of our business and that's not to say we're not focused on weeding every customer every day and increasing our retention thinking process where we can fundamentally Permian customer experience to drive bit our NPS and more receptivity to our innovation. We're focused on all those things. And I don't want to let the 30% recurring revenue, via source of [Indiscernible] or licensee. It's not placed on tech then from apps, but this is a business that provides an enormous amount of forward visibility. So I can't give you a good answer. I don't think there are particular areas that we look at and say that could be a problem. Reuters used to the extent we're selling advertising will always involve a transactional nature to it and rise and fall as Ed markets do. And print courses long-term secular decline. And so we're carefully monitoring trajectory of that and we see that being on a fairly manageable glide path at the moment. Then our transactional revenue. Yes, there's a degree of variability to it. We had some benefits from that in the first quarter. But gentlemen, these are all low, they are transactional there, they are essential services and software and content for our customers so much of it it's not optional so that gives us some confidence as well.

Douglas Arthur

Okay, makes sense. I appreciate the answers. Thank you.

Operator

And there are no further questions in the queue.

Steve Hasker

Okay. Great. Well thanks everyone for their time and we're around for follow-ups as needed. Have a nice day.

Operator

Thank you so much, everyone. That marks the end of your conference call for today. You may now disconnect. Thank you for joining and enjoy the rest of your day.