Infosys, through a jointly developed solution with AT&T, announced that it is redefining customer service with SpeedSolve - a comprehensive next-generation product that makes communication faster and more efficient for call centers and related operations.
SpeedSolve leverages state-of-the-art technologies for messaging, multimedia, reporting and smart device integration to facilitate real-time collaboration between customer service representatives and subject matter experts. This enhanced communication platform helps resolve queries faster and more accurately by minimizing call transfers - all leading to better customer experience, higher agent productivity and increased cost savings.
Powered by Infosys Real-Time Expertise Manager, SpeedSolve intelligently routes and schedules conversations to provide faster access to experts and information resources. SpeedSolve's innovative analytics engine mines valuable insights from customer interactions to help increase first-time resolution of queries and reduce call wait time.