Wipro Infotech, the India and Middle East IT Business unit of Wipro Ltd, has bagged a 3 year strategic managed services contract from banking group Emirates NBD. Through the contract, delivery of end-to-end service transition and transformational services will be done effectively to the customers. The services portfolio will include maintaining the banking group's IT systems through a managed service framework, comprehensive help desk and field support services, a joint statement by the two companies stated. The company officials also stated that it will make the processes more streamlined and will allow the banks to offer better services to its end customers. A market leader across core business lines, all Emirates NBD remote offices will be provided support both physically and remotely in the Middle East and the international offices will be supported through a remote super model. Wipro will support both physically and remotely all Emirates NBD's offices in the Middle East and many of its international offices through a remote support model. Some of the officials in the Wipro's top management expressed their anticipation over the contract and said that such global best practices will bring in higher productivity and better services for the customer.
Source - Wipro