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Voice Assist (VSST) Launches Hands-free, Multi-media Communication Technology

|Includes: Voice Assist, Inc. (VSST)

Voice Assist Inc., a hosted speech services company that enables voice in virtually any application, network and device, today announced the availability of Voice Assist for Salesforce on AppExchange 2, which allows salespersons to dial numbers by name, as well as to send and receive texts, listen and reply to e-mail, and update Salesforce CRM records by voice. The technology also allows the user to listen or post to social networks like Salesforce Chatter, Facebook and Twitter.

Francis Sideco, analyst for Wireless Communications with IHS iSuppli, said voice-enabled services are a solution to the risks inherent to cell phone use while driving.

“The adoption by enterprises of smart devices and applications, as well as the mounting pressures on the mobile professional to become more productive and efficient, is creating huge risks and liabilities to companies that manage a mobile sales or field force – especially while driving,” Sideco stated in the press release. “The availability of voice-enabled services address these challenges and mitigate the risks by enabling compliance with hands-free driving laws.”

The technology uses a combination of a noise cancelling Bluetooth® headset and Voice Assist for Salesforce software. Salesforce’s ideal use is for busy sales personnel who frequently communicate via mobile device while on the road. The user can quickly update Salesforce by pressing a single button and using their voice to make the necessary prompts for correspondence.

“Salespeople rely on tools that not only help them communicate and collaborate better and easier with their team members, but also improve productivity and the ability to multi-task,” said Michael Metcalf, CEO of Voice Assist. “With Voice Assist for Salesforce, the enterprise mobile worker can now work efficiently and effectively, hands-free in their cars and while they’re on the road. With this product offering, mobile salespeople can do almost anything by voice that they would normally do at their desks with a keyboard.”

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