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What is Amazon.com Doing Wrong?

Jan. 27, 2011 4:32 PM ETAMZN
JeffCohn profile picture
JeffCohn's Blog
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It does not have solid consumer friendly mobile phone strategy.  Does this site about get you excited about buying a phone from them?  Are they missing out on mobile, smartphones and tablets which is in boom times?   Amazon is one of the largest eCommerce communities in the world and could be a powerhouse in mobile phones if they had any balls to get aggressive about provide real consumer value. Amazon Wireless is a half baked site that has very few good offers for  customers switching carriers but none for existing customers.  The site also doesn't tell me squat about the coverage I might receive if I switch carriers or reviews about problems with phones or data speeds.  It also could be a tremendous marketplace for mobile and tablet app reviews for the Android and iPhone but I find nothing.  However, they seem to be afraid of taking an aggressive stance against Verizon and AT&T who continually market 4G bullshit.  Amazon or Best Buy could be one of the few retailers that could clean up the the wireless carrier fraudulent marketing.  Consumer Reports sure sucks at it and we are making an effort with our DeadCellZones.com coverage map. 

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