inContact announced the expansion of its cloud solutions across three key existing accounts. Over the next couple of quarters, these three customers will each be expanding to include more than 900 additional seats of inContact's cloud contact routing solution.
inContact initially forged a successful beachhead implementation with these customers, and the company is pleased to continue its partnership with each of them. The first expansion customer proved the inContact solution in its sales and service centers in two different geographic locations. The company has since expanded to more locations, supporting new sales and service agents in Europe and North America, and will be deploying inContact as its contracts expire with a current legacy premise contact center software provider and as it changes over to a VoIP-based phone system. inContact has the capability to layer over any existing PBX solution, both TDM or VoIP, and provides a flexible solution for all sizes of global contact centers.
The second expansion customer is a large business process outsourcer (NYSE:BPO) that has grown significantly over the past two years. This company discovered a niche and has established its expertise in providing service for leading insurance carriers. One of the BPO's customers substantially expanded its business, and the BPO was able to easily ramp up its seats of inContact to meet the demand. Additionally, the BPO has been able to quickly onboard new agents to handle the increasing accounts. Many BPOs have been turning to the cloud to power their businesses, as it allows them to only pay for the service they use without substantial IT support overhead costs. They are also able to quickly scale up and down as they add customers, support seasonality, and bring on new campaigns.
The third expansion customer has been providing sales and service expertise to support its learning management system (LMS). This company experienced sudden growth through acquisition and has more acquisitions planned. After using inContact in its facilities over the past year, it was easy for the company to elect to change its newly acquired agents over to the inContact system to ensure consistency in reporting and data integration. This company's goal is to be the leading LMS provider in its industry, and the company sets itself apart through a leading sales and support experience. inContact has become a key partner in this company's ongoing growth strategy.
inContact enables contact centers throughout the world to create profitable customer experiences through its robust portfolio of cloud-based contact center software solutions. inContact's solutions and services allow contact centers to operate more efficiently while optimizing the cost and quality of each customer interaction, creating new avenues to profit and ensuring continuous customer-centric business improvement and growth.
For more information, visit the company's Web site at www.inContact.com
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