"This was a rare situation based on a high volume of orders over a short period of time," says...

|By:, SA News Editor

"This was a rare situation based on a high volume of orders over a short period of time," says Best Buy (BBY), scrambling to contain PR damage over its failure to deliver goods by Christmas to some who placed orders Thanksgiving weekend. The company says less than 1% of orders from the period were affected, and is calming down irate customers with gift cards.