Winners and losers in customer satisfaction analysis

|By:, SA News Editor

Research firm ForeSee is out with some interesting analysis on customer experience trends for the holiday shopping season.

Leading the pack of retailers in satisfying their customers was Amazon (AMZN +1.1%) and L.L. Bean, while (PCLN +1.5%) lagged

Other notable results was a striking improvement by Wal-Mart (WMT +0.4%) in mobile satisfaction and the upset by grocery store chain Publix (PUSH +3.3%) to top Apple for the in-store satisfaction category.