Amex is losing ground to Chase

|By:, SA News Editor

A NYT article does a good job of detailing how Chase's new Sapphire Reserve is raising the level of angst at American Express, whose card use declined 18% in 2016.

But Amex is fighting back. To win, it will need to remold its image of conspicuous consumption, but NYT says "there’s every reason to believe that American Express will eventually solve this puzzle."