Facing complaints that it has reduced coffee-making to "a mechanized process with all the...

|By:, SA News Editor

Facing complaints that it has reduced coffee-making to "a mechanized process with all the romance of an assembly line," Starbucks (SBUX) is ordering baristas to slow down and make fewer drinks at a time. Baristas warn the slower methods mean longer lines, giving rivals a chance to lure away unhappy customers.