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IBM has a habit of being a beacon during economic calamity. Of course, its earnings yesterday helped everyone feel for at least a moment that the world wasn't coming to an end. But that pales in comparison to IBM's feat during the Great Depression. Hopefully, we'll see more of the same from the company.

I know about this because I wrote a book about the guy who built IBM, Thomas Watson Sr., titled The Maverick and His Machine. (Earlier this week, blogger Ed Cone picked up on the connection between IBM then and now.)

IBM may seem pretty staid today, but Watson was actually quite the gambler. As the Depression killed off IBM customers and forced others to cut back on orders, Watson pledged that he would not shut a single factory or lay off a single worker. In fact, he recognized that while his competitors were down, he could make investments that would better position IBM when the economy turned around. 

In 1932, he announced that IBM would spend $1 million -- an enormous sum for the company then -- to build a stand-alone R&D lab in Endicott, N.Y. Every competitor at the time was slicing R&D. Watson added employees and expanded factory capacity. If no one was ordering IBM punch-card machines, Watson told the factories to keep making machines and spare parts and store them in warehouses. 

As sales stalled, this put enormous financial pressure on IBM. Investors started pitching a fit. In 1932, IBM shares fell to 1921 levels. The board of directors started discussing firing Watson, but he held them off. As the late, great Peter Drucker told me about Watson, "He didn't know how close he'd come to collapse."

In 1935, Watson's stubbornness paid off. That year, FDR signed the Social Security Act, instantly creating enormous demand for data processing machines. The government needed them to process claims and companies needed them to gather and send information to the government. IBM had been stockpiling machines and investing in new technologies, while competitors had shut factories and stopped R&D. IBM cleaned up -- and in fact that moment was the slingshot that allowed IBM to utterly dominate the IT industry for the next 50 years.

In the process, Watson got rich during the worst economic despair in U.S. history. In the late-1930s, he was one of the highest-paid Americans, making more than $350,000 a year -- more than $5.2 million in today's dollars. 

If today's executives remember that lesson, we'll get out of this economic jam a whole lot sooner.

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This article has 20 comments:

  •  
    Wow, great story!

    I'm actually amazed I've never heard anyone talk about that before.
    2008 Oct 10 05:21 PM | Link | Reply
  •  
    So your advice is to bet the farm in hopes your gamble will pay off?
    2008 Oct 10 05:42 PM | Link | Reply
  •  
    Sort of, his advice is to bet the farm in hopes that the government will institute more social programs and need your services to implement them.
    2008 Oct 10 06:05 PM | Link | Reply
  •  
    Touching tale of American ingenuity & grit: depths of depression, big factory in New York gets Federal contract for the new-fangled Social Security system.

    I'm sure it's just a coincidence the president at the time was the former governor of New York.
    2008 Oct 10 06:35 PM | Link | Reply
  •  
    Actually if is an even better story when you realize that many of those IBM employees of that time were getting IBM stock through an employee stock purchase program. This in fact ultimately lead to millionaire janitors.
    2008 Oct 10 07:25 PM | Link | Reply
  •  
    Wow one company made it. How many did not?
    2008 Oct 10 07:57 PM | Link | Reply
  •  
    Nice story, but different times. Today we have few people with the guts of Watson. He was honest, informed and determined to serve his customers. Oh, yes he had a sense of history. They have few of those men today who instead tend to be financial engineers and glad handers. It will not be easy to come back this time since we will have a federal government that is convinced it knows more than management and should be in charge. Very different world.
    2008 Oct 10 08:24 PM | Link | Reply
  •  
    Whidbey, I have to second that.

    In our local paper, the October 10 front page news, ‘Nothing stops stock plunge,’ about the 679 point plunge in the stock market on Oct. 9, was accompanied by ‘They all filled up for $20, and now they’re all wanted,’ and article about ‘possibly hundreds’ of criminals stealing from a local company by participating in a gas card scheme.

    Both articles are actually about the same thing: how far we have fallen, and how much farther down we have to go.
    2008 Oct 10 10:01 PM | Link | Reply
  •  
    Inspiring story but of course we have apply it judiciously [survival first?] in making our next moves in these difficult times.
    2008 Oct 10 10:03 PM | Link | Reply
  •  
    Yepper a great story and I was apart of it;;;was born in Nov 1935 and hired by IBM in July 1956;;got into the employee stock plan and used it to have a great life. After 36.5 years I retired with an early payout and now I set pretty happy in my old age of 72! Judy and I had four sons and they are all ok and none went with IBM! We have 7 grandsons and 1 granddaughter! Yepper what a life;;Thank you IBM!
    2008 Oct 11 01:04 AM | Link | Reply
  •  
    I think the advice or at least the underlying advice is this. We are Americans. We have a natural problem solving, can - do spirit.
    And, that if we continue to depend on the government to handle this situation, we won't get a thing accomplished.

    Bite the bullet. Take a hard look. And stop voting these virtual dumbasses into office. All of them. Get rid of them. Get involved.
    Quit allowing these a$$holes to distort and dash our hopes and dreams.

    A person without hopes or dreams is dead.

    Take back what IS our birth right.

    Just Do It !
    2008 Oct 11 08:17 AM | Link | Reply
  •  
    Apple is the new IBM:

    Steve Jobs declared, that he would invest and spend on R & D if the economy became recessionary. He has made good on his promise. New acquisitions, new factories, new technologies, recruiting and hiring the smartest people.

    What is different, however, that their product line has been immune to this recession; their products continue to inspire record sales.

    An economic downturn is one of the best opportunities for companies, small and large, to invest in expansion. Costs are low, competitors are pulling back. Once the economy comes back around, the one that ignored the "news" and fear, and kept moving forward always ends up way in the lead.

    WE are the economy, not the stock market; invest in ourselves, our families, and our own businesses, that's something we all have control over.

    Apple is the new IBM & the new Sony all rolled into one.

    Long IBM & Apple is a very smart move; adding to your position at these sale prices is even smarter. This is a chance of a lifetime that does not often come around.
    2008 Oct 11 10:08 AM | Link | Reply
  •  
    Hi Kevin,

    What I like: I like your story/information and your attitude.

    What I don't like: Doomsday advocates, Monday Morning Quarterbacks, smart ass's that never have a good thing to say or a good idea.

    Famos

    P.S. I'm putting your book,"The Maverick and His Machine"
    on my "to read" list. Thank you.
    2008 Oct 11 11:58 AM | Link | Reply
  •  
    What I was most struck by is Watson's salary ($5.2 million-today's dollars). The man took care of his company, shareholders & employees. Compare that to the jerks we now have running our corporations & boards of directors, especially financial services companies & shenanigans of late. Play bridge, whilst millions of $, shareholder equity, & jobs evaporate. Endanger the entire global system & STILL walk out with millions. Unbelievable! This $700 BILLION bailout is how many $/taxpayer???? So we can "borrow" our own taxdollars to send our kids to school (saddle them with personal & citizen debt!!!???) build our businesses etc. Better to give a 10 year federal tax rebate to each individual taxpayer to repair their balance sheet. Gee, recapitalize the banks, pay off debt & capital for the stock market. What an idea. Unfortunately we dumb citizens are not big-deal bankers or Friends of Hank, Barney & Harry.
    2008 Oct 11 01:07 PM | Link | Reply
  •  
    While the investment IBM made in R&D then paid off I don't suppose the IBM of today would behave so well towards its employees.

    Now that the firm is more of a professional services organization than a manufacturer the situation is different. Guess we shall see how it turns out.
    2008 Oct 11 02:31 PM | Link | Reply
  •  
    He was typical of the entrepreneurs of that time. You can throw Morgan and Kaiser in this list. Both intrepid businessmen and concerned not only with their 'good name' but the businesses they ran as well. In particular, I like Kaiser's approach to the welfare of his employees, which was the beginnings not only of Kaiser Aluminum, but the Kaiser health plan.

    Contrast those people with the 'I got mine' attitude of the Carly Fiorinas and Larry Kudlows of this world. Boy things have changed. In fact, look what we have as a CEO of our country. George Bush. Then there's his posse, Paulson, Bernanke, Rove, et al... It's amazing we even have an economy.

    John 'who stole my half full glass of water' Egan.... ;-)
    2008 Oct 11 04:29 PM | Link | Reply
  •  
    As a former IBM'r, stories about the 'ol man' are legend. FDR may have been a NY Governor but don't believe for a moment he & TJW,Sr. were in cahoots...FDR was the untraditional Roosevelt, the family was largely Republican, you remember Teddy. Well, FDR went where Tamminy Hall let him. Al Smith would have been the favored son, had he only been Protestant. I will opine that the 3 'R's Roosevelt, Roosevelt & Reagan are turning in their grave with the degree that the 'Me First' generation has all but turned the country into a socialist breeding ground. They would wonder where all the political talent had gone. It is sad that we have to ask an old war hero & a community organizer to fight it out for the Presidency...It is so sad. A couple of points to ponder...Bin Laden is more of a genius than given credit for. 9/11 single handedly triggered the mess we're in. He knew we would run out of options to keep us safe. From the burning jet fuel melting the Twin Towers to our reaction to anything arab...why has no one given Saddam Hussein credit for being a Weapon of Mass Destruction ALL BY HIMSELF?
    2008 Oct 11 08:39 PM | Link | Reply
  •  
    Dear Peter JS,

    Some one has given Saddam Hussein credit. Following except from a letter that I wrote to a friend of mine:

    "And you're right about Obama, "he sure does outtalk and outthink McCain!" I sure wish the Republican's were running a more politically correct and forceful candidate. Might be because he had the hell beat out of him in that Vietnam prison camp. Sort of scary and concerning. No telling what he might do.

    And, I sure hope I'm wrong about Obama. I'd hate to make a mistake like I made about the Iraq war, i.e. I didn't think we'd find a weapon of mass destruction - some say we did? I believe they called it a "Suddam Hussein." However, at the time, we Americans didn't have a thing to worry about because this weapon was only being used on it's own people, which brings up the question: How could Saddam Hussein be called a weapon of mass destruction?

    Answer: Because of the death toll."

    Well Peter JS, I think we're very much on the same page. I liked and agreed with Kevin's article and your comments. Thank you.

    Sincerely,

    Famos
    2008 Oct 15 01:44 PM | Link | Reply
  •  
    Next time you are in Washington, D.C., check out the SeaCatch restaurant in Georgetown along the C. and O. canal. The food is reasonably priced and reasonably good, but its fame for IBM affectionados is that the building where it is located was the factory where Herman Hollerith built the punch card tabulators for the 1890 census.

    www.seacatchrestaurant...
    2008 Oct 17 12:56 PM | Link | Reply
  •  
    NO way today's IBM would do that. I'd love to see our leadership be like Watson, or Jobs from Apple. Our leadership today doesn't even have the guts to bet from one quarter to the next.
    2008 Nov 10 03:08 PM | Link | Reply
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