Can Dell Succeed By Rejecting Its Past?

Dana Blankenhorn
6.14K Followers

Dell (DELL), which rose to prominence in the 1990s with its mass customization of consumer PCs, has changed strategies with Windows 8 from Microsoft (MSFT) to emphasize just three products and the enterprise market.

At a launch event in San Francisco last week, the company rolled out a desktop, laptop, and tablet that it said were designed around the needs of corporate IT, which needs to squeeze value from dollars but doesn't want to lose control of employees who want to bring their own devices to work.

What is left of the desktop market is now called an all-in-one. The phrase was used in the last decade to mean a printer that doubled as a fax machine and scanner. Now it means a unit whose CPU chassis fits inside the flat-screen monitor case, something that originated with Apple (AAPL) (just as the Ultrabooks did).

There are no longer any questions about chip speed or memory. Every PC out there now has plenty of both for any common application -- the only exceptions are gaming computers, like Dell's own Alienware line. What Dell is pushing is a relationship to enterprises that buy a lot of gear, expecting that its service and support will make it the standard within an organization, and figuring that its gear is good enough.

The all-in-one unit, dubbed the Optiplex, can be used as a kiosk or cash register. The Latitude tablet and notebook are aimed at the home user or line worker. All the computers sport Intel (INTC) chips inside. (Intel Inside is one thing about the company that has not changed.)

But what investors need to take away from this is that Dell is focused on the business market, not the consumer. The company hopes things like Salesforce.com (CRM) consulting will prove valuable, and

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6.14K Followers
Dana Blankenhorn https://www.danablankenhorn.com has been a business journalist since 1978, and a futurist all his life.He warned about the coming Houston oil collapse in 1979. He began making a living on the Internet in 1985. He launched the first e-commerce daily for CMP in 1994, warned of the coming dot-bomb at a-clue.com in 1997 and began covering the Internet of Things in 2003.Along the way he's written for a host of newspapers, magazines, news services and Web sites. Most recently he was at TheStreet.com, covering technology and investments. He still has time for freelance assignments. He lives in Atlanta.

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